Engineer Cancellation Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Job Number

• Job Type

  Select New Install Service Call Upgrade Multiroom MHO De-Install

  • New Install
  • Service Call
  • Upgrade
  • Multiroom
  • MHO
  • De-Install

• Cancelled By

  Engineer

  Customer

• Reason for Cancellation

  Select Access Restrictions Customer No Show Customer Working Dish/Cable Issues Health & Safety issues No Line Of Site Parking Restrictions Permission Required DAT Required SAT required Date unsuitable Customer changed mind

  • Access Restrictions
  • Customer No Show
  • Customer Working
  • Dish/Cable Issues
  • Health & Safety issues
  • No Line Of Site
  • Parking Restrictions
  • Permission Required
  • DAT Required
  • SAT required
  • Date unsuitable
  • Customer changed mind

• What is the obstacle?

• Add as many pictures as necessary to document why this cannot go ahead today

  Media

• What have you done to try and resolve this?

• Have all available options been explored?

  Yes, I have tried everything

  No

• If NO, why not?

• Has this had a 2nd opinion?

  Yes, this job had a 2nd opinion

  No 2nd opinion

• If YES, who by?

  Team Member

  TM

  SAT/DAT Engineer

  Other

• If NO, why not?

• Have you discussed this cancellation with a Team Manager?

  Yes, we spoke

  I left a message

  No, I didn't discuss it

• What are your recommendations for getting this job completed?

• Has another job been rebooked for this customer?

  Yes

  No

• ...if YES, when for?

  Date

• ...if NO, what are the reasons?

• Has this been rebooked for DAT/SAT

  Yes, SAT

  Yes, DAT

  No

  N/A

• Is there potential for drilling anchor points?

  Yes

  No

• Has everything been explained to this customer?

  Yes, the customer is fully aware of the next steps

  No, I have not explained next steps

  No contact with customer

• Time you arrived onsite?

  Date

• Time this job was cancelled?

  Date

• Engineer signature

  Sign

To Our Customers

• Do you feel you fully understand everything that needs to be done to get this job completed?

  Yes

  No

  N/A

• Customer signature

  Sign