Title Page

  • Site Conducted

  • Client / Site

  • Conducted on

  • Location

System administration

  • Was the maintenance visit carried out on time i.e within contractual/ regulatory requirements?

  • Was a corrective/preventative maintenance report completed and signed by the customer?

  • Has any follow up action been clearly identified?

On site Audit - Witnessed maintenance visit

  • Is the engineer wearing the appropriate PPE

  • Did the engineer show their ID card?

  • Was the system placed on test?

  • Did the engineer advise the customer that the system would be offline during the maintenance visit?

  • Was it made clear that PA signalling would be disabled during the visit

  • Did the engineer establish from the customer if there had been any problems?

  • If problems were advised or found, were they investigated and corrected competently?

  • Was the panel log examined for unusual occurrences?

  • Was there a comprehensive visual inspection including cleaning where necessary?

  • We're all detectors including contacts and vibration sensors dynamically tested back to the panel?

  • We're power supplies and batteries tested?

  • Was the SAB tested including holdoff self activating?

  • Was the specification checked against the installation as fitted?

  • Were any disconnections queried with the customer and restored if given authority?

  • Was the system fully tested to the ARC including confirmed alarm signals?

  • Were ARC signals confirmed and taken off test?

  • Did the engineer have the correct tools to carry out all tests and repairs?

  • Was the engineers Digital multi meter within calibration?

  • Was the site history card completed with the details of the visit?

  • Was the engineer familiar with the standards and codes of practice applicable to the installation?

  • Did the engineer enquire about whether additional training in the use of the system was required by the customer?

  • Was the system left operational with the correct time and date showing on the keypad?

  • Did the engineer show courtesy and respect during the visit?

  • Was the engineer aware of the sites health and safety requirements and worked in a safe manner.

Subsequent on site audit- Engineer not present

  • Had the system been placed on test at the ARC?

  • Were signals sent to the ARC and were they recorded and the corrective/preventative maintenance report?

  • Does the specification reflect the system as fitted? Were variations identified so that the specification amendment can be made?

  • Were any disconnections identified and queried with the customer?

  • Were any disconnections made and recorded? Were they agreed by the customer?

  • Have any changes to the premises layout or construction been noted? Did they affect the integrity of the system and were they noted on the corrective/preventative maintenance report?

  • Was the historical record completed with details of the visit?

  • If the customer was present during the engineers maintenance visit were appropriate enquiries made about the system and/or fault being investigated?

  • If the visit was required because of a fault was it corrected to the customers satisfaction?

  • If the fault was caused by customer error did the engineer give clear and adequate instruction on how to avoid the same mistake?

  • Did the engineer explain the police policy on repetitive false alarms and the possibility of response being downgraded?

  • Does the corrective/preventative maintenance report give an adequate description of faults found remedial action taken and any other information needed for future reference?

  • Was the system left fully operational including remote monitoring?

  • Was the customer satisfied with the way the maintenance visit or fault finding had been conducted?

Name of Auditor

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