Title Page
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Site Conducted
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Client / Site
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Conducted on
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Location
System administration
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Was the maintenance visit carried out on time i.e within contractual/ regulatory requirements?
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Was a corrective/preventative maintenance report completed and signed by the customer?
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Has any follow up action been clearly identified?
On site Audit - Witnessed maintenance visit
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Is the engineer wearing the appropriate PPE
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Did the engineer show their ID card?
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Was the system placed on test?
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Did the engineer advise the customer that the system would be offline during the maintenance visit?
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Was it made clear that PA signalling would be disabled during the visit
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Did the engineer establish from the customer if there had been any problems?
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If problems were advised or found, were they investigated and corrected competently?
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Was the panel log examined for unusual occurrences?
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Was there a comprehensive visual inspection including cleaning where necessary?
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We're all detectors including contacts and vibration sensors dynamically tested back to the panel?
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We're power supplies and batteries tested?
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Was the SAB tested including holdoff self activating?
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Was the specification checked against the installation as fitted?
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Were any disconnections queried with the customer and restored if given authority?
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Was the system fully tested to the ARC including confirmed alarm signals?
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Were ARC signals confirmed and taken off test?
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Did the engineer have the correct tools to carry out all tests and repairs?
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Was the engineers Digital multi meter within calibration?
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Was the site history card completed with the details of the visit?
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Was the engineer familiar with the standards and codes of practice applicable to the installation?
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Did the engineer enquire about whether additional training in the use of the system was required by the customer?
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Was the system left operational with the correct time and date showing on the keypad?
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Did the engineer show courtesy and respect during the visit?
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Was the engineer aware of the sites health and safety requirements and worked in a safe manner.
Subsequent on site audit- Engineer not present
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Had the system been placed on test at the ARC?
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Were signals sent to the ARC and were they recorded and the corrective/preventative maintenance report?
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Does the specification reflect the system as fitted? Were variations identified so that the specification amendment can be made?
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Were any disconnections identified and queried with the customer?
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Were any disconnections made and recorded? Were they agreed by the customer?
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Have any changes to the premises layout or construction been noted? Did they affect the integrity of the system and were they noted on the corrective/preventative maintenance report?
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Was the historical record completed with details of the visit?
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If the customer was present during the engineers maintenance visit were appropriate enquiries made about the system and/or fault being investigated?
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If the visit was required because of a fault was it corrected to the customers satisfaction?
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If the fault was caused by customer error did the engineer give clear and adequate instruction on how to avoid the same mistake?
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Did the engineer explain the police policy on repetitive false alarms and the possibility of response being downgraded?
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Does the corrective/preventative maintenance report give an adequate description of faults found remedial action taken and any other information needed for future reference?
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Was the system left fully operational including remote monitoring?
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Was the customer satisfied with the way the maintenance visit or fault finding had been conducted?
Name of Auditor
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Select date
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Follow up action required
