ryan schmiege

Engineering Room Call

List of Room Call Employee Procedures

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Title Page

Conducted on
Prepared by
Location

Is the employee in uniform and well groomed for guest interaction
Was call answered in reasonable amount of time
When responding to HotSoS did the employee check if there are any attached notes for the call
When arriving to the call did the employee follow proper door procedure if DND is placed
Did the employee announce them selves at the door properly
When entering the room did the employee follow the HEART model when handling the guests compliant
Was the request completed in a timely manner
If job needs additional assistance was it explained to the guest about needing to return and eta of completion
If room issue needs to be placed OOO did employee follow proper procedure with front desk
Was room left as was after repairs
Did employee leave "while you were out" card noting to guest the issue has been resolved

ryan schmiege

Engineering Room Call

List of Room Call Employee Procedures

Use this Template

Print as PDF

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