Entourage Security-Mandatory/Capability Assessment

• Document No.

• Client / Site

• Conducted on

  Date
• Location
  Address

1- Management of the Contract.

• Meetings arranged and held at prescribed times<br>(Client failure to meet agreed dates does not result in a below target score)

  Yes

  No

• Met all reporting and communication obligations

• Maintained required records accurately.

  Select Excellent Average Poor Not acceptable

  • Excellent
  • Average
  • Poor
  • Not acceptable

• Notes

2- Health and Safety

• Current, comprehensive Risk Assessment in AI's<br>(Client failure to review RA within time does not result in a below target score)

  Yes

  No

• Compiled with Health & Safety Policies and Procedures

  Yes

  No

• Safety maintained through workplace and equipment.

• Notes

3- Assignment Instructions

• AI's current and accurate.

  Yes

  No

• Amended to reflect any changes in site operations

• AIl changes disributed correctly

  Yes

  No

• Customer Sign off AI's and Amendments <br>(Client failure to review and sign off AI's does not result in a below target score)

  Off

  On

• Notes

4- Site Visits & Supervision

• AIl management and supervisory visits recorded in DOB

  All Visits

  Most Visits

  Very Few

  None

• Frequency of management visits as per the contract minimum requirements

  Select Weekly Bi-Weekly Monthly Rarely Never

  • Weekly
  • Bi-Weekly
  • Monthly
  • Rarely
  • Never

• Site Visit report completed for formal inspection visits

  All Visits

  Most Visits

  Very Few

  None

• Recommendations/issues to be fully recorded and presented at contract meetings.

• Notes

5- Management of Service Delivery

• Incident report completed for each service failure

  Yes

  No

  N/A

• Clarity, legibility and accuracy of reports

• Daily brief provided to Client representative (if required)

  Yes

  No

  N/A

• All contracted hours delivered

  Yes

  No

• All duties completed (searches/patrols etc.)

• Notes

6- Staffing including reserve cover

• Fully trained officers on duty as per contract

  Yes

  Mostly

  No

• Covering officers fully trained to site requirements

  Yes

  Mostly

  No

• Schedule of trained staff kept up to date

  Yes

  No

  N/A

• All staff on site have correct clearances to BS 7858

  Yes

  No

  N/A

• All security staff in possession of an SIA licence covering Security Guarding or a current and valid Licence Dispensation Notice.

  Yes

  No

• All staff in correct uniform at all times (including mandatory PPE)

• Staff appraisal program in place

• Prospective staff introduced to client prior to deployment

  Select Always Mostly Never

  • Always
  • Mostly
  • Never

• Notes

7- Training

• Up to date training records available on site or HQ

  Yes

  No

• All officers trained in accordance with contract

  Yes

  No

  N/A

• Notes

8- Management of the Contract

• Accurate and timely invoices issued.

• All extra cover and callouts responded to appropriately

• Staff present the right image

  Select Excellent Average Poor Not acceptable

  • Excellent
  • Average
  • Poor
  • Not acceptable

• Notes

9- Continuous Improvement

• Staffing Initiatives

• Process improvement

• Cost reduction

  Select Excellent Average Poor Not acceptable

  • Excellent
  • Average
  • Poor
  • Not acceptable

• Delivery of Added Value

  Select Excellent Average Poor Not acceptable

  • Excellent
  • Average
  • Poor
  • Not acceptable

• Increase of effectiveness and efficiency

• Technological innovations

• Notes

10- Measurement of Client Performance.

• Maintenance or suitable on site facilities to allow staff to perform their duties

  Select Excellent Average Poor Not acceptable

  • Excellent
  • Average
  • Poor
  • Not acceptable

• Client respond in a timely fashion to agreed requests

  Yes

  Mostly

  No

• Client to attend prescribed meetings.

  Yes

  Mostly

  No

• Client has paid in all invoices according to the terms of the contract

  Yes

  Mostly

  No

• Notes

11- overall aspect of the Service.

• Security Personnel Performance over the period

• Operations manager performance over the period

• HQ support staff performance over the period

• Notes

• Client Signature

  Sign

• Entourage Representative

  Sign