Environmental Services Accountability MMM Report / Score

• Month

• Audit Title

• Department

• Conducted on

  Date

• Conducted by:

• Location
  Address

• Director:

MMM Information

• Date:

  Date

• Director Name:

  Select Todd Cooper Tanita Akinyokunbo Veronica Guevara Julie Jauert Gretchen Wisler Michael Cerna Levester Cornelius Sarah Davis Rob Vaquez

  • Todd Cooper
  • Tanita Akinyokunbo
  • Veronica Guevara
  • Julie Jauert
  • Gretchen Wisler
  • Michael Cerna
  • Levester Cornelius
  • Sarah Davis
  • Rob Vaquez

• What's working well

• Who can I recognize?

SERVICE

• HCAHPS meeting goal?

  Yes

  No

  N/A

• Cleaning Score is meeting goal?

  Yes

  No

  N/A

• Is there evidence of AIDET Validations?

  Yes

  No

  N/A

• Is there evidence of Patient Rounding?

  YES

  NO

  N/A

• What has been learned from Patient rounding?

• Is there evidence of the standard of the month being posted?

  Yes

  No

  N/A

• Evidence of internal customer rounding?

  Yes

  No

  N/A

• Does your department have a service excellence story for this month?

  Yes

  No

  N/A

• What is the story?

PEOPLE

• Is there evidence of Staff Rounding?

  Yes

  No

  N/A

• Staff rounding frequency and quality is consistent with goals?

  Yes

  No

  N/A

• Stoplight report is current, present, and posted?

  Yes

  No

  N/A

• Have 5 Thank You cards been written since the last meeting?

  Yes

  No

  N/A

• Is Employee Engagement (EE) Score at goal according to the most recent survey data available?

  Yes

  No

  N/A

• Have you completed/ updated your EE action plan?

  Yes

  No

  N/A

• What are some of the improvement tactics you are under taking?

• Do you need any additional help to complete your action plan items?

  Yes

  No

  N/A

• Was 30/60/90 day discussions held and documented?

  Yes

  No

  NONE DUE

• Have there been any H/S/L conversations since the last MMM?

  Yes

  No

  NONE DUE

• What staff was identified as Low and why?

FINANCE / GROWTH

• Productivity meeting goal?

  Yes

  No

  N/A

• Cost management meeting goal?

  Yes

  No

  N/A

• Contract compliance meeting goal?

  YES

  NO

  N/A

• Is the department using contract labor?

  Yes

  No

  Not using any

  Reduction plan in place

• What is the plan to reduce contract labor?

• Is the FPC current?

  Yes

  No

  N/A

• Department supply scanning rate meeting 90% goal?

  YES

  NO

  N/A

• Are any staff members on the incremental OT list?

  YES

  NO

  N/A

SUMMARY

• Add location
  Address

• Anything you are really proud of since your last MMM?

• Anything you need from me at this time (prior to our next MMM)?

• For our next MMM please ensure you have done the following: