Esch Group Ops Assessment

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Experience -- Switchboard

• Was the switchboard greeting to the guest friendly?<br>

  Yes

  No

  N/A

• Did the switchboard clarify the order?

  Yes

  No

  N/A

• Was the end of the switchboard greeting friendly, not rushed, and the guest thanked?

  Yes

  No

  N/A

Customer experience -- Carhop

• Did the carhop check for sauces and condiments before arriving at the car?

  Yes

  No

  N/A

• Was there only one order taken at a time and a tray used?

  Yes

  No

  N/A

• Was the customer greeted?

  Yes

  No

  N/A

• Order repeated to the guest?

  Yes

  No

  N/A

Customer Experience -- Drive-thru

• Proper food & packaging / proper scanning?

  Yes

  No

  N/A

• Greet the guest & repeat the order?

  Yes

  No

  N/A

• Thank the guest and invite them back?

  Yes

  No

  N/A

Checkbacks

• Was a check back performed?

  Yes

  No

  N/A

Product Quality -- evaluate one entree, one side, and one drink

• Was entree prepared correctly?

  Yes

  No

  N/A

• Was drink made to spec?

  Yes

  No

  N/A

• Was side hot, fresh, and made correctly?

  Yes

  No

  N/A

• Temp log up to date and action being taken and documented if temps out of line?

  Yes

  No

  N/A

Swamp -- standards, cook times, product assembly & packaging

• How long does it take a hot dog to cook on the roller?

  Yes

  No

  N/A

• What should the internal temp be of the hot dog to serve?

  Yes

  No

  N/A

• What should the hot dog condiments temperature be?(40 or less, temp something to verify)

  Yes

  No

  N/A

• Internal temp of chili should be 165 or grater

  Yes

  No

  N/A

• Ask how many tots in a medium order and how long do they take to cook?

  Yes

  No

  N/A

• What's the hold time on popcorn chicken?

  Yes

  No

  N/A

• What container does a medium popcorn chicken go in?

  Yes

  No

  N/A

• Are fryers being filtered and skimmed at the correct times?

  Yes

  No

  N/A

Grill -- standards, cook time, cleanliness

• How long does it take a 4oz meat patty to cook? (Cook and Serve method)<br>Flat grill -- 2 min ; 1 min 45 seconds ; 10 sec sear

  Yes

  No

  N/A

• Show proper cooking procedure for scrambled egg

  Yes

  No

  N/A

• Is prince castle set up correctly and being used with proper timers and no expired product?

  Yes

  No

  N/A

• Dresser station -- good quality produce?

  Yes

  No

  N/A

• Walk in freezer & cooler -- clean, no rust or water/ice build up, clear floors

  Yes

  No

  N/A

Cleanliness -- freezer, cooler, storage area

• Sink area clean?

  Yes

  No

  N/A

Front of House

• Ice cream machine cabinet temp 34-38 degrees with mix less than 40?

  Yes

  No

  N/A

• Tea holding time -- 4 hours room temp, 24 hours refrigerated

  Yes

  No

  N/A

• Cups, lids, straws stocked?

  Yes

  No

  N/A

• Courtesy tray present?

  Yes

  No

  N/A

Exterior

• Sonic radio functioning and audible?

  Yes

  No

  N/A

• Lot clear of trash?

  Yes

  No

  N/A

• Restrooms in good repair? Stocked and soap, sanitizer, towels available?

  Yes

  No

  N/A

• All employees wearing non slip shoes?

  Yes

  No

  N/A

• Approved uniforms being worn by all employees?

  Yes

  No

  N/A