Escudo Audit Test (Service)

• Document No.

• Escudo Audit - Casa Name

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service

• Nandocas are focused, heads up, anticipating situations and working as a team.

  Yes

  No

  N/A

• Are all team members following dresss code wearing the correct shirt with Nando's logo and black non slip footware shoes?

  Yes

  No

  N/A

• Nandoca's are friendly and smiling, displaying hospitality - greeting, goodbye?

  Yes

  No

  N/A

• Does the Nandoca - host or cashier ask the guest if this is their first time to Nando's?

  Yes

  No

  N/A

• Cashiers know how to resolve guest feedback?

  Yes

  No

  N/A

• Are drinks - water filled and pop glasses given to the guest when placing their order (check 5 transactions)?

  1 out of 5 observed

  2 out of 5 observed

  3 out of 5 observed

  4 out 5 observed

  5 out 5 observed

• Are cashiers taking every opportunity to suggestive sell/upsell? Suggest 2 sides - Freestyle beverage?

  Yes

  No

  N/A

• Is suggestive selling being done for SPECIFIC items?

  Yes

  No

  N/A

• Are cashiers confirming guests orders and repeating back?

  Yes

  No

  N/A

• Are Nandocas demonstrating good time organisation by asking guests if they need anything else when food is dropped off at the table

  Yes

  No

  N/A

• Are Nandocas demonstrating good time oranisation by bringing courses in proper order and announcing food at the table

  Yes

  No

  N/A

• Are Nandocas demonstrating good time organisation by expediting orders quickly, no longer than 1 minute on the pass thru (time 5 tables)?

  1 out of 5 observed

  2 out of 5 observed

  3 out of 5 observed

  4 out 5 observed

  5 out 5 observed

• Are Nandocas demonstrating good time organisation through table maintenance - clearing plates when guests are finished?

  Yes

  No

  N/A

• Is Kid friendly service provided - is a booster seat or high chair offered?

  Yes

  No

  N/A

• Is Kid friendly service provided - Nandino menu explained?

  Yes

  No

  N/A

• Is Kid friendly service provided - kids yoghurt token provided?

  Yes

  No

  N/A

• Is food delivered within guidelines (14 minutes - time 10 transactions)

  Select 1 out of 10 correct 2 out of 10 correct 3 out of 10 correct 4 out of 10 correct 5 out of 10 correct 6 out of 10 correct 7 out of 10 correct 8 out of 10 correct 9 out of 10 correct 10 out of 10 correct

  • 1 out of 10 correct
  • 2 out of 10 correct
  • 3 out of 10 correct
  • 4 out of 10 correct
  • 5 out of 10 correct
  • 6 out of 10 correct
  • 7 out of 10 correct
  • 8 out of 10 correct
  • 9 out of 10 correct
  • 10 out of 10 correct

• Are Nandoca's providing quality checks within 2 bites or 2 minutes and removing Cockerel stick?

  Yes

  No

  N/A

• Are runners delivering menu items, announcing the items and asking if guests require anything else at the table? Sauces, refills, extra napkins.

  Yes

  No

  N/A

• Are Nandocas checking for second orders?

  Yes

  No

  N/A

• Is guest asked if they would like a receipt?

  Yes

  No

  N/A

• Are Nandocas and supervisors continuously pre-bussing tables? Only cups and glasses should be left on the table when the guests leave. Full hands in full hands out.

  Yes

  No

  N/A

• Are takeout orders being packaged correctly and reviewed with each guest to ensure there are no errrors?

  Yes

  No

  N/A

• Is table cleared and wiped withing 5 minutes of guests leaving?

  Yes

  No

  N/A

• Are promotional materials current, no wear and tear and properly displayed (D&D inserts)?

  Yes

  No

  N/A

• Are Nandocas knowledgeable with menu items and restaurant programs (Gift Cards, selling contests, and in store specials)?

  Yes

  No

  N/A

• Is teamwork used to run food?

  Yes

  No

  N/A

• Is condiment stand stocked with sauces, ketchups, silverware, napkins? Clean and full. Backups?

  Yes

  No

  N/A

• Do all Nandoca's know what Peri Peri is and how to describe? Ask 3

  1 out of 3 correct

  2 out of 3 correct

  3 out of 3 correct

• Are tables set appropriately? Table numbers on caddy - drink and dessert menu in good condition - salt eggs full and clean.

  Yes

  No

  N/A

• Are all Nandoca's upbeat, having fun and SMILING? Showing Peri Personality?

  Yes

  No

  N/A

• Are Nandoca's trained on what to do if a guest calls back because of a missing item in a takeout package?

  Yes

  No

  N/A

• Are all Nandoca's trained on how to answer the phone - with a smile?

  Yes

  No

  N/A

• Are all front of house Nandoca's trained on how to take a phone order?

  Yes

  No

  N/A

• Bonus: Sparking Connections observed (doing the unexpected)?

  Yes

  No

  N/A