Evening League Visit Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Goals Sign & Pavilion Lighting Operational?

  Yes

  No

  N/A

• Car park litter free, lighting all operational and cars parked appropriately?<br>

  Yes

  No

  N/A

• Toilets & changing rooms clean and lights operational?

  Yes

  No

  N/A

• Bar litter free, clean and lights operational?

  Yes

  No

  N/A

• KP room clean, set up for show & lights operational?

  Yes

  No

  N/A

People & Staff Set Up

• Adequate staffing that meets business needs?

  Yes

  No

  N/A

• Staff in correct Uniform?

  Yes

  No

  N/A

• Staff Identifiable (Name badges)

  Yes

  No

  N/A

• Staff located in relevant departments & manager quality controlling (MBWA)

  Yes

  No

  N/A

Operations

• Walkie Talkies in use?

  Yes

  No

  N/A

• Panic Alarms & Keys on person (Managers)

  Yes

  No

  N/A

• First aid equipment readily available & fully stocked?

  Yes

  No

  N/A

• Bookings all paid for on time & no part payments?

  Yes

  No

  N/A

• Bar fridges & vendors fully stocked?

  Yes

  No

  N/A

Customer Experience

• Heating & Air Con working in all internal areas and a comfortable temperature?

  Yes

  No

  N/A

• Showers hot & clean, lockers available?

  Yes

  No

  N/A

• All internal lighting adequate?

  Yes

  No

  N/A

• Bar well lit, football on where possible & good atmosphere?

  Yes

  No

  N/A

Welcome & Rapport

• Staff smiling & welcoming?

  Yes

  No

  N/A

• Staff & manager able to identify customers by name?

  Yes

  No

  N/A

• Staff & manager knowledgeable about the booking screen & customers due in?

  Yes

  No

  N/A

• Daily arrears sheet being used & customers challenged to pay?

  Yes

  No

  N/A

• Staff upselling future tournaments/leagues where possible?

  Yes

  No

  N/A

Rebookings & Retention

• First time customers paperwork prepped & trial process being followed correctly

  Yes

  No

  N/A

• Preparation evident to ensure customers informed of loyalty awards?

  Yes

  No

  N/A

• Receptionist asking customers to rebook?

  Yes

  No

  N/A

• Receptionist, bar staff & manager ensuring customers are thanked and said 'goodbye' as they exit?

  Yes

  No

  N/A

Leagues

• League Boards up to date?

  Yes

  No

  N/A

• Team sheets being completed?

  Yes

  No

  N/A

• Staff aware of League table/positions/last and next game and talking to teams?

  Yes

  No

  N/A

• Manager observing games?

  Yes

  No

  N/A

• Teams aware of loyalty programme?

  Yes

  No

  N/A

• Teams aware of League cup and how it works?

  Yes

  No

  N/A

• Teams aware of rate the ref?

  Yes

  No

  N/A

• Players wearing correct footwear/shin pads?

  Yes

  No

  N/A

• Referees wearing correct uniform and correct equipment?

  Yes

  No

  N/A

• Full game being played?

  Yes

  No

  N/A

• Staff on named terms with captains/players?

  Yes

  No

  N/A

• Games running on time?

  Yes

  No

  N/A

• Next weeks fixtures being communicated?

  Yes

  No

  N/A

• Pitches well maintained, floodlights all working, no rubbish or bags on pitch?

  Yes

  No

  N/A

• Barrier nets in good condition?

  Yes

  No

  N/A

• Match balls and Bibs of an acceptable standard?

  Yes

  No

  N/A

• Loyalty vouchers being distributed?

  Yes

  No

  N/A

• Trial teams being given full VIP welcome, rules explained etc?

  Yes

  No

  N/A