Excellence in Dining Evaluation

• Pre Excellence in Dining Evaluation

• Conducted on

  Date
• Location
  Address

Servery- Dining Room

• Meal Service: Breakfast. Lunch. Dinner.

• Photo of Dining Room- Servery

  Media

Meal Service Principles: Provides the resident with an engaging environment.

• Is there a pleasant ambiance in the dining room with gentle soft playing music and nice food aromas?

  Yes

  No

  N/A

• Is the dining room lighting appropriate for the meal service?

  Yes

  No

  N/A

• Are the curtains and sheers opened, closed or drawn back?

  Yes

  No

  N/A

• Is the dining room set up to focus on being visually appealing?

  Yes

  No

  N/A

• Is the atmosphere of the dining room resident focused?

  Yes

  No

  N/A

• Is the dining room furniture clean and in good condition?

  Yes

  No

  N/A

• Are the tables aligned as per Excellence in Dining guidelines?

  Yes

  No

  N/A

• Are the dining room tables set with the recommended table flower decoration, placemat, napkin, condiments, glassware and cutlery?

  Yes

  No

  N/A

• Is the meal service menu on display for residents to see?

  Yes

  No

  N/A

• Are clinical and care staff available in the dining room for meal service?

  Yes

  No

  N/A

• Do all staff consider their behaviour during meal service?

  Yes

  No

  N/A

• Are clinical staff available to request meals using the resident meal order form?

  Yes

  No

  N/A

• Are residents provided with a choice at all meals regardless of individual needs?

  Yes

  No

  N/A

• Are residents served table by table and a table rotation of start tables is in place?

  Yes

  No

  N/A

• Are meals served and cleared from the right of the resident?

  Yes

  No

  N/A

• Meals are not served to the resident before the resident has finished the first meal component and the dish cleared away?

  Yes

  No

  N/A

• Meals are cleared and plates scraped using low noise rubber spatula?

  Yes

  No

  N/A

• Are waste trolleys and back of house tools discreetly positioned?

  Yes

  No

  N/A

Protected Dining: Ensuring comfort and care is considered.

• Are the residents welcomed to the dining room and assisted to their seats with the napkin placed on the residents lap/ clothing if required?

  Yes

  No

  N/A

• Are the residents comfortable whilst eating?

  Yes

  No

  N/A

• During the meal service is the dining room atmosphere quiet and relaxed?

  Yes

  No

  N/A

• Is the medication trolley positioned away from the dining room tables?

  Yes

  No

  N/A

• Is the dining room clear of excess clutter and walking aids are not stored in the dining room?

  Yes

  No

  N/A

• If a resident requires assistance to eat is the clinical staff providing the assistance and encouragement to eat?

  Yes

  No

  N/A

• Is staff interacting with the resident during the assist to eat?

  Yes

  No

  N/A

• When clinical staff is assisting residents to eat are they sitting at eye level to the resident?

  Yes

  No

  N/A

• Is clinical staff taking time to observe and identify residents who may be at risk of not meeting their nutritional needs?

  Yes

  No

  N/A

• Is there adequate number of staff in the dining room at meal service time?

  Yes

  No

  N/A

Food Safety: Focusing on food quality

• Were staff observed to be washing their hands at appropriate times and with good technique?

  Yes

  No

  N/A

• Were staff observed to be using disposable gloves at appropriate time?

  Yes

  No

  N/A

• Were staff observed to be wearing approved hair covering when entering the servery?

  Yes

  No

  N/A

• Were meals served within time limits to eliminate food spoilage?

  Yes

  No

  N/A

Team Work: Working together for our residents.

• Effective team work is demonstrated between Clinical and Hospitality staff?

  Yes

  No

  N/A

• Roles and responsibilities of staff are clearly demonstrated during the meal service?

  Yes

  No

  N/A

• Staff have displayed excellent customer service skills and responsiveness to resident needs?

  Yes

  No

  N/A

• Do staff demonstrate skills and knowledge in Excellence in Dining?

  Yes

  No

  N/A

• Have all staff completed Excellence in Dining trainings?

  Yes

  No

  N/A

Cutlery, Crockery, glassware and condiments

• Is the preferred cutlery and crockery used?

  Yes

  No

  N/A

• Are there adequate cutlery, crockery and glassware for resident use?

  Yes

  No

  N/A

• Are there salt and pepper condiment sets on the table?<br>Are they clean and refilled?

  Yes

  No

  N/A

Tray- Room Service

• Is the residents name on the tray?

  Yes

  No

  N/A

• Are the trays set with placemat, correct cutlery, crockery, glassware and a napkin?

  Yes

  No

  N/A

• Are there salt and pepper condiments on the tray?

  Yes

  No

  N/A

• When the tray is delivered to the residents room is the food protected from contamination and covered with a thermal dome and base?

  Yes

  No

  N/A

• When the tray is delivered to the resident room, is the tray placed within the residents reach?

  Yes

  No

  N/A

• Is the thermal dome and base removed for the resident?

  Yes

  No

  N/A

• At the end of the meal service has the tray been collected from the residents room?

  Yes

  No

  N/A