Title Page
-
DATUM
-
LISTU PRIRPEMIO/LA
-
TRGOVINA
STORES' outer zone & OPENING HOURS
-
STORES' outer zone (Facades, logos, windows, lighting) are clean and in working condition. OPENING HOURS are clearly posted
-
1. Store logo is clearly seen from the street / inside the mall. 2. Logo is not obstructed and lighting is working. 3. Sticker with store opening hours is clearly visible and includes the local adidas.com website. Proper template is being used. 4. The outer entrance zone is clean. 5. Facades and windows are clean outside and inside with no visible damage or spots. 6. Lighting is functioning and correctly focused
PRODUCTS IN WINDOWS are easy to find on the sales floor
-
PRODUCTS IN WINDOWS are easy to find on the sales floor
-
Window products are presented in the launch zone, promotional areas or other prominent selling spaces and can be found within 30 seconds of entering the store / floor. (ISC Directive, BRS)
CUSTOMER FLOW
-
CUSTOMER FLOW principles are used to create a productive store layout and allocate appropriate floor space
-
1. Walkways are in place to provide the consumer with a clear flow for entering, navigating and exiting the store. 2. Walkways should be no less than 90cm wide. 3. Fixture placement recommended no more than three fixtures deep from the walkway to the wall. No less than 120 cm between fixtures 4. Alternate fixtures to add interest to the floor layout. 5. Creation of focal points within categories and at the end of walkways using lead in tables / mannequins and bust / graphics / break panels
FOCUS PRODUCTS AND EXCLUSIVES
-
FOCUS PRODUCTS AND EXCLUSIVES are clearly highlighted in their respective collections
-
Focus products (e.g. New Arrivals, Limited Editions, Exclusive Articles and Bestsellers) are on display based on the monthly allocation plan and are highlighted with appropriate POS Material. If applicable: Correct Price Cycle Management (PCM) tools are used to highlight the focus products and fixtures. TO DO: Check if the Top 10 articles from the weekly Bestseller Report (or other focus produsts in FO) are displayed in prime positions of the store, if space and stock availability allow, should be double displayed and presented at eye level (e.g. frontfacing for hanging apparel). (ISC Directive, BRS) NonCompliance: Products described above are missing on the sales floor and can be found in the stockroom (Apparel: <6 units; Footwear: <8 units)
MANNEQUINS GROUPING
-
MANNEQUINS GROUPING are colorcoordinated, fully dressed with steamed products selected based on sufficient stock levels & commerciality
-
1. Realistic outfit presentation including accessories and shoes (excl. swimming outfits) according to the desired look Lifestyle / Pre Workout / Action 2. As a priority mannequins should include bestsellers, be reviewed and changed weekly or when stock is sold out. You should also consider dressing in Black Holes to try and push slow or non selling products. 3. Mannequins should be placed adjacent to where the displayed products are visible for sale except when a large group of mannequins are displayed in a central area as an inspiration look 4. There is a complete size range and/or an appropriate quantity on the sales floor. 5. All products are steamed 6. Articles of different gender/brand are not presented on the same mannequin. 7. Mannequins should always adhere to the safety requirements on plinths on the shop floor and using mannequin adapter plates within wall bays Busts / Legs and full mannequins in HC where still applicable (ISC Directive, BRS)
PRODUCTS, FOOTWEAR WALLS & TOWERS
-
PRODUCTS, FOOTWEAR WALLS & TOWERS are clearly arranged by layout principles (Division, Gender, Sports Category)
-
1. Brand Division (SP, Ori, excl. RBK): should be adjacent to each other not mixed (where applicable) 2. Gender (SP, Ori, RBK): Divisions are split into men, women and young Athletes (if applicable). Unisex footwear can be doubledisplayed. 3. Sports Category (Performance): products are divided into Running, Training, Football, etc. Originals silhouettes should be divided by Families (Running / Classics / Midcuts) and then by Franchise (NMD / EQT / Tubular). 4. Signage is clearly visible and matches the presented footwear. (ISC Directive, BRS)
FOLDED PRODUCTS & HANGING PRODUCTS are displayed as neat stacks of even heights or on correct hangers with appropriate spacing
-
FOLDED PRODUCTS & HANGING PRODUCTS are displayed as neat stacks of even heights or on correct hangers with appropriate spacing
-
1. Folded Products are displayed as neat stacks and follow the suggested folding techniques. Size stickers (if used in markets) are placed correctly except in FLAGSHIP Stores where they are not to be used (ISC Directive, BRS) 2. Articles are displayed with correct hanging spacing. Correct hangers according to products and Concept are used. Hanging apparel is hung properly, zippers up, collar folded and buttoned up. (BRS) Not applicable for FOs which do not have tables for folded products
FOOTWEAR
-
FOOTWEAR is correctly presented
-
1. FO: Highlighted footwear (e.g. in window display) is laced neatly. 2. BCS: All presented footwear is laced neatly, no twisted laces, no laces untucked and hanging loose and shoe fillers are used (ISC Directive, BRS) 3. BCS: Running shoes should use the cardbaord shoefiller that comes with from the factory, plastic shoe fillers are not to be used
ACCESSORY WALL, SUNGLASSES, JEWELLERY, WATCHES
-
ACCESSORY WALL, SUNGLASSES, JEWELLERY, WATCHES and/or FIXTURES are full and wellarranged
-
1. The accessory wall and/or fixtures are full, well arranged and located near the cash desk (ISC Directive, BRS). 2. The accessories used for crossmerchandising correspond to product category they are added to. Item is checked if categories of goods are available. 3. Where applicable watches, sunglasses and jewelry in the stockroom are appropriately stored and securely locked (unless presented completely on the sales floor). If there's no locable unit to store this product category, store manager's office is used instead. 4. Wall fixtures fully secure/fixed to wall 5. Where applicable The license tower is used to showcase all license products as follows: • One product type per shelf • Keep glass parts of fixture always clean and dustfree • Watches to be displayed on watch cuffs only • Glasses displayed on glasses tower on the top shelf or directly laid on the glass on the lower levels • Price talkers to be used in front of cuffs and towers
PRICING , PRICE CYCLE COMMUNICATION (PCC) tools are in use
-
PRICING is clearly communicated and displayed on fixtures, products, and MANNEQUINS (if applicable). PRICE CYCLE COMMUNICATION (PCC) tools are in use
-
1. Correct pricing templates and logos for products on display are used. Templates are according to brand (adidas or Reebok) and category (Originals, Performance, Classics, etc.). Prices are not handwritten. 2. PRICE CYCLE COMMUNICATION (PCC) tools are used correctly. (ISC Directive, BRS) (ISC Directive, BRS)
PRICE TAGS
-
PRICE TAGS are correct and attached to the right product on the sales floor
-
Price tags are hidden inside product according to ISC Directives. (ISC Directive, BRS) TO DO: Check for 10 products in Concept Stores & 20 products in FO if price on the ticket matches the product and if the correct price for the product shows up on the till when scanning
-
NAVIGATIONAL SIGNAGE, FOOTWEAR SIGNAGE and TECHNOLOGY & BENEFIT COMMUNICATION are clearly visible and correctly representing their respective products, category, gender and division
-
1. Navigational signage indicates a clear gender, category and division split (if applicable). 2.Technology explanations is placed on hangers/rails and is in line with guidelines (ISC Directive, BRS)
SEASONAL VM DIRECTIVE
-
SEASONAL VM DIRECTIVE is reflected on the sales floor
-
The setup of the store's sales floor matches the current VM directive. (ISC Directive, BRS)
GRAPHICS
-
GRAPHICS are clearly displayed and in their appropriate place, being used in the right context
-
Graphics displayed are in line with current seasonal VM directives. Graphics and images are in good condition, reflecting the relevant categories and genders. They are not obstructed by any product. Example: Category (SP, Ori): e.g. Running Graphics = Running Products. Gender (SP, Ori, ): Women Graphics = Women Products (ISC Directive, BRS)
FIXTURES, WALLS, MARKETING MATERIALS
-
FIXTURES, WALLS, MARKETING MATERIALS are in good condition, correctly fitted and secured
-
1. No obvious scratches and damages are visible on drawers, tables, mannequins, podiums, gondolas, plinths, walls etc. Damaged marketing materials are removed and replaced. 2. Floor fixtures and signage are clean and free of marks/fingerprints. 3. All POS material and holders / frames are in good condition. No handwritten signs in store (e.g. ball cubes, acrylic presenters, posters on a wall or in a frame) 4. Wall fixtures fully secure/fixed to wall. 5. Mannequins are fully secure using the mandatory adapter plates
The SIZE RUN
-
The SIZE RUN on display is correctly displayed
-
1. All available apparel product sizes are represented on the sales floor. Products are sorted by size from smaller sizes to larger sizes. If applicable, size cubes for hanging apparel and size stickers for folded apparel are used. 2. CONCEPT STORE: Apparel size run is depending on number of articles presented on a display. 3. FACTORY OUTLET: All available sizes should be displayed. If any size is not available in store, density should be maintained with available sizes. TO DO: Please refer to the Store Concept VM Manual for the density and size curve information relevant for that concept. Check if all available product sizes are represented on the sales floor as per store format specific. (ISC Directive, BRS) NonCompliance: Sizes are missing on the sales floor and can be found in the stockroom
SECURITY TAG PLACEMENT
-
SECURITY TAG PLACEMENT is correct on apparel and accessories
-
Security tagging can be flexible according to market needs however these principles should be followed in all cases: Place the security tag in the most hidden position possible. When putting the pin through the garment ensure it is placed through a seam, so as to not damage the garment. Ensure security tagging is consistent through the whole store TO DO: Check 10 RANDOM articles: 34 pieces of each article, to ensure all items are security tagged in the correct place. If security tag placement is different for Factory Outlets, check the same amount of articles as suggested above in a FO to ensure consistent tagging of products throughout the store. (ISC Directive, BRS)
SALES FLOOR, CEILING and MIRRORS
-
SALES FLOOR, CEILING and MIRRORS are clean and kept in good condition
-
1. All floors, carpets and mirrors are free from dust, dirt, waste, cartons and other obstacles. 2. Stickers on mirrors are in correct position and in good condition. Mirrors are clean, clear, and undamaged. 3. There are no labels or hang tags on the floor. 4. Ceiling is in good condition with no damaged parts. All ceiling vents, pipes, and lights are free of dirt and dust 5. Mirrors are fully secured to wall and not freestanding/loose
MUSIC
-
MUSIC plays in stores
-
Only music provided or approved by adidas is appropriate according to the store format. All loudspeakers are working and the sound level is reasonably high in different parts of the store
DIGITAL SCREENS
-
DIGITAL SCREENS and consumer facing TABLETS are working and show appropriate content
-
1. Digital screens, displays (TVs, computers, picture presenters, ) and tablets (if applicable) show appropriate brandapproved material (e.g. videos reflecting the brand or television sport programs like football) 2. All technical functions of the devices (such as loudspeakers , touch functions etc.) are working properly. The equipment is in good condition
EXPERIENCE SPACE
-
EXPERIENCE SPACE in the store is tidy and available to use (if applicable) (customization – print shop; test & create spaces for running, football, basketball)
-
1. Experience area is clean and tidy, kept in good conditions. 2. Equipment is working, no obvious damage is visible. Damaged material / equipment is reported, removed and replaced. 3. The area must be used for its purpose only. No boxes, unfolded products or other products not belonging to the area are stored there. 4. Store staff is proactively offering the experience area to the customer. The customer feels welcome to use the area (no closed doors)
FITTING ROOMS
-
FITTING ROOMS are clean, tidy and properly set up
-
All fitting rooms are clean and tidy. There is no dust, dirt and no stock, hangers or loose tags left in the rooms. All mirrors are clean. Fitting room hooks are operational. Seats are in place if applicable. Access to fitting room is monitored and controlled by a team member
CUSTOMER RETURNS
-
CUSTOMER RETURNS are authorized by store management, signed and filed
-
1. Customer returns are authorized by store management, signed and filled correctly. 2. The number of return applications matches the number of transactions in the POS system. 3. Applications should be signed by a client, a cashier and a store manager. TO DO: Check at least three returns for previous week (documents registration, the presence of a representative of the administration during the return, the return is registered for the employee who made the sale)
STORE PERFORMANCE
-
STORE PERFORMANCE is REVIEWED with the STORE TEAM and the communication board is up to date with relevant information
-
1. KPI results (NS, CR, ATV, UPT and NPS if applicable) are reviewed daily in the huddle. KPI targets are communicated to the store team at the beginning of each month. 2. All forms are placed on the communication board. 3. Holiday plans and multiweek staff schedules are placed on the communication board. Other relevant communication is available to employees, such as: current VM Directives, incentive programs, employee recognitions, etc
STORE MANAGEMENT
-
STORE MANAGEMENT receives and reviews weekly KPIs. Store performance is analyzed and action steps are taken
-
1. Store Mgmt. receives KPI reports (from GROW if applicable) for the previous week (e.g.: Store Daily Flash, Store Dashboard, Bestseller Report, and Black Hole). 2. Impact of KPI results on top line results (net sales) has been analyzed. 3. Based on this, factbased decisions are taken to improve store operations (e.g. space mgmt., VM, ISC, etc.). 4.These are communicated to the DM via the CAP sheet. 5. Store Management uses KPIs for coaching of employees. 6. Store Management monitors NPS results and follows up with negative feedback
STOCKROOM
-
STOCKROOM is clean and organized by SIS principles. Bestsellers are placed next to the entrance
-
1. Stockroom(s) are clean and well organized. Products are found quickly and easily based on article number, name or product from the sales floor. 2.There are no boxes or equipment that could form obstacles or block passageways. 3. Fixtures / fittings / maneqiuns/ ISC that are not on the floor are neatly organized in the stock room. Waste, old/broken fixtures and old ISC communication are removed from the stockroom. 4. The stockroom racking is stably fixed to wall/ceiling/floor and has no broken parts or exposed endings that could harm employees. 5. Stockroom(s) are optimally split by store layout and Division / Category / Gender 6. Bestsellers are placed close to the entrance/exit/elevator and are easy to find in the stockroom. 7. If Click & Collect is applicable to the store, separate area/shelf is dedicated to these deliveries
WORKING TABLES AND CONSUMABLES
-
WORKING TABLES AND CONSUMABLES are organized
-
1. Working tables are in place to organize process products (Tables are at the appropriate height according to health & safety standards). 2. Working material and all stockroom equipment (e.g. hangers, security tags, price labels, lists, etc.) are organized and quickly at hand for product handling. 3. Printer, handhelds and price scanners are available and working. 4. Working tables are placed near the receiving zone and preferably close to the apparel stockroom. (Stockroom Manual if available)
REPLENISHMENT REPORTS
-
REPLENISHMENT REPORTS are used and processed at least once a day. No replenishment during Peak Trading Hours but before and after
-
1. Replenishment is processed regularly based on replenishment report and / or manual check of missing products on the sales floor (frequency is based on turnover but at least once per day). 2. The store is fully replenished before the trading peak 3. Replenishment evidence is recorded properly and printed replenishment reports are kept according to local guidelines NonCompliance: during salesfloor walk, there is evidence that stock has not been properly replanished and sizes are missing but available in stockroom
STORETOSTORE TRANSFERS and RETURNS to DC
-
STORETOSTORE TRANSFERS and RETURNS to DC are actioned correctly
-
All transferred stock is in saleable condition (without marks on labels and footwear cartons), securely sealed, correctly labelled, complete with all security tags removed. All paperwork is doublesigned
DELIVERY RECEIVING and PROCESSING
-
DELIVERY RECEIVING and PROCESSING are actioned correctly. Delivery paperwork is signed for received quantities only
DEFECTIVE and DAMAGED PRODUCTS
-
DEFECTIVE and DAMAGED PRODUCTS are kept in a separate place in the stockroom and processed accordingly
-
1. Defective and damaged products are clearly separated from regular stock whilst investigation is carried out. 2. All defective and damaged products have proper paperwork attached. 3. The expense transfer form is kept in a folder or attached to the defective products. The amount of defective products matches the expense transfer form. 4. Damaged but still saleable articles: such as single socks, mismatches should be further processed in the store as agreed with DM/Retail Back Office team (e.g. discount, transfer to FO, etc.)
RETURN / EXCHANGE POLICY, TAX FREE SHOPPING, GIFT CARD / GIFT CERTIFICATE AND SERVICE MESSAGING
-
RETURN / EXCHANGE POLICY, TAX FREE SHOPPING, GIFT CARD / GIFT CERTIFICATE AND SERVICE MESSAGING notices are clearly visible on displays at the cash desk
-
1. Terms and conditions for return policies, accepted methods of payment and tax free shopping are clearly explained on posters, presenters or other communications at cash desk. 2. If applicable, gift cards and store credit voucher notices are prominently displayed at the cash desk on posters, presenters or other communication. Customer programs (if applicable) are in a correct position according to guidelines. 3. Other service messaging (if applicable) is also presented at the cash desk and/or sales floor (Flocking, Click & Collect, Endless Aisle, Run Genie, etc.)
CASH DESK
-
CASH DESK is organized. There is enough Cash Desks open for the level of trade. Cash Desks are under active observation
-
1. Cash desk is clean, tidy, organized and fully stocked. No product or unnecessary material is lying around. 2. Hangers and security tags are organized and stored out of customer sight. Shopping bags, pens and all important documents are quickly at hand and organized. 3. If more than 2 customers are waiting, at least 2 (if staffing allows) people are doing cash transactions (cashier and packer) to increase speed. Non Compliance: Two or more missing items (Gift Cards, Shopping Bags, Pens, etc ) Queues/lines are too long, and staffing allows for more than one person at the till
CASH HANDLING
-
CASH HANDLING is executed correctly
-
1. All reports related to Store Safe Entry, End of Day Cash up and Cash Drawer and are double signed and archived 2. All discrepancies are correctly reported and filed. 3. Cash bags are correctly logged in Cash Bag Log Form. Cash collection is done regulary and as per agreement with the Cash Collection company. TO DO: Check yesterday´s EOD and Cash Bag Log Form
Cash Desk USER ACCESS RIGHTS
-
Cash Desk USER ACCESS RIGHTS are set up correctly and monthly updates are reviewed
-
1. All employees have authorization code assigned in POS system. 2. Assigned level of user rights is aligned with employee´s contract position and reflected in uptodate Employee Signature List. 3. Employees that no longer work in the store are deactivated Blocked & Terminated in POS system. 4. Employees on temporary leave are Blocked with correct reason status reflected in POS system
DISCOUNTS
-
DISCOUNTS are authorized by store management, signed and filed
-
1. Employee Discount: Receipts in the folder are sorted by name. All paperwork is double signed (employee customer, manager or manager in charge or senior cashier). 2. Partner Group Discount: Receipts in the folder are sorted by name. All paperwork is double signed (customer, manager or manager in charge). 3. Promat: All emails from Marketing (e.g. confirmation of the visit), the respective "Store Visit Forms" and the receipts are stapled together and filed in the promat sale folder. Receipts are double signed (VIP or VIP´s representative and manager or manager in charge or cashier)
BACK OFFICE and SAFE
-
BACK OFFICE and SAFE are organized and locked when unattended
-
1. The office and/or cash office is organized, clean, tidy and gives a professional impression. Paperwork is stored in folders and no unnecessary paper is lying around. 2. The office is kept locked when empty. If cash is being handled the office is locked and 2 people are present. When not in use, the safe is locked
DAILY PAPERWORK
-
DAILY PAPERWORK is stored as described by Procedures
-
1. All folders are setup correctly and according to SOM and local standards. 2. Required Cash Desk Reports are printed, double signed and archived for each day. 3. All credit card receipts and printouts are attached to the End of Day Reconciliation 4. Any other local documentation which needs to be signed daily is also signed in accordance with local standards. (e.g. Daily manager guide, Staff & visitors sign in/out, signiture list, nominated key holders list, etc)
Every EMPLOYEE has access to TRAINING PLANS
-
Every EMPLOYEE has access to TRAINING PLANS and are supported by an assigned Learning Coach
-
1. Every store employees is registered on SHINE NXTgen and is assigned to either an Onboarding plan or a careerrelevant Learning Plan/ Journey. 2. A Coach is assigned to each Learner. This Coach monitors, coaches and supports the performance of the learners
EMPLOYEES are clearly visible, active, engaged and easy to find.
-
EMPLOYEES are clearly visible, active, engaged and easy to find. Excellent customer service is displayed by every team member
-
1. Employee zoning is clear and employees are positioned at hot spots. 2. Employees are quickly visible by wearing their name tag/badges and uniforms. 3. Employees are actively acknowledging, connecting, engaging and inspiring with our customers. 4. They are trained on the adidas Consumer Service Approach and standards and are able to drive inspiring purchase conversations with our customers. 5. Employees are not using their personal phones for personal use on the sales floor. Store Management can clearly articulate the “Every Moment Matters” philosophy Store Management empowers the team to create a vibrant service and sales culture to deliver sustained service and achieve commercial goals
EMPLOYEE ROSTER
-
EMPLOYEE ROSTER is complete, aligned with KPI DRIVERS and in line with labor law
-
Store staff schedule meets the following criteria: 1. Composed, checked and posted to the store team. 2. What is taken into account: a. recommendation on manhours from controlling, V2S or local labor planning tool. b. ratio "weekday / weekend". 3. In peak hours sufficient number of employees are on the sales floor (minimum / no back office work). 4. Staff knows the breaks schedule. 5. Staff presence corresponds with the schedule, all changes (late comings, absences) are documented. 6. Store manager can use Time Table tool
DAILY TEAM HUDDLES
-
DAILY TEAM HUDDLES are delivered to ENERGIZE, ENABLE and RECOGNIZE our teams. The focus is always our customer
-
1. Opening / closing manager leads the huddle 2. Team huddles/briefings are held on a daily basis and include customer service, recognition, sales, KPI results and targets. 3. The huddle has to transmit energy and motivation. Oneonone briefing communicated to all additional employees who work during the day and were not present in the morning briefing. 4. Bestsellers, Black holes and crossselling opportunities are communicated to employees during briefing. 5. Other relevant topics are included (e.g. key product launches, sales campaigns, merchandise deliveries, competitor information, etc.). 6. The huddle is structured by Performance, Products, Process, People and News (News, Events, Weather, Sports)
ONBOARDING and ONGOING TRAINING
-
ONBOARDING and ONGOING TRAINING is executed correctly and relevant material is available to the employees
-
1. All LEaP progress of the onboarding and learning journeys are recorded in SHINE NXTgen. 2. All employees received training on procedures relevant to their scope of duties. Health and safety training is completed
adidas recruitment tools
-
adidas recruitment tools are used for recruitment and promotion
-
SHINE recruitment tools and local tools are being used for recruitment and promotions discussion. The recruiting process is actively driven by the Store Manager
EMERGENCY EXITS
-
EMERGENCY EXITS are visible and unobstructed. EMERGENCY PLANS are in place
-
1. Escape routes and fire exits are free from obstacles. 2. Emergency evacuation plans are available in all rooms and contain proper and up to date emergency instructions. 3. Emergency plans and exits are uptodate and in compliance with local safety standards
SECURITY GATES, STORE ALARMS, SECURITY CAMERAS
-
SECURITY GATES, STORE ALARMS, SECURITY CAMERAS are all working
-
Security Gate: Security alarm works when carrying products through the security gate. Store Alarms: The system does not show any error messages. The manager confirms that the system is working. The monitoring company is receiving a normal reading from the store. Security Cameras: The monitor is functioning. All cameras (DVD recording/external company) are functioning
BAG AND LOCKER CHECKS
-
BAG AND LOCKER CHECKS are executed and recorded as per local regulations
-
Bag checks: All employees and managers sign bag checks every day. Employees, visitors and contractors have their bag checked on a daily basis by a member of store management team or security. Bag checks are documented on a signing in/out form. Locker checks: Employees and managers sign locker checks at least monthly (as per local regulations) ALL KEYS are LOCKED in a designated area. The Key Holder and Key Log Form are up to date 1. The key cabinet is locked and "The Key Log Form" is up to date detailing all of the keys used in the store. 2. The "Key Holder Form" includes all current owners of the main store key and is up to date. 3. The correct number of people have access to store passwords (e.g. 3 employees have access = 3 names on the list) 4. Both forms are located in the main safe, not in key cabinet. 5. Key should should not be named by location they open or attached to adidas/Reebok keychain
CORRECT LADDERS AND SAFETY KNIVES
-
CORRECT LADDERS AND SAFETY KNIVES are in use. All ELECTRICAL EQUIPMENT is safe
-
1. Ladders which are in use are approved, safe and in working order according with safety guidelines. 2. All knives are safety knives. 3. All electrical equipment is checked for safety (e.g. no open wires, plugs etc.)
Untitled Page
-
KONTOLIRAO
-
STORE MANAGER ZAMJENIK