Presentation & Functionality

  • Overall Cleanliness of Exterior is Acceptable. The lot clear of trash and garbage cans/dumpster space are tended to. Landscaping and parking lot are in good condition.

  • Overall cleanliness of the locker rooms is above average. (very clean for the time of day during the audit) Focus on wet areas.

  • Less than 10 lockers out of order total for all 3 locker rooms.

  • Overall Cleanliness of the Fitness Floor is Acceptable. This includes the equipment.

  • Only 2 or less "Out of Order" signs are present on the Fitness Floor.

  • Overall Cleanliness of hallways, gym, stairwell and common areas is Acceptable.

  • Proper HVAC function is evident throughout the entire club. No issues with tempertature, humidity, odors etc.<br>Do the tissue test. Ask the engineer for his temp & humidity readings for the last month.

  • Action items for follow thru by the FOM:

  • Pictures

Communication & Brand

  • The Master Locker Key is on a lanyard around the neck of supervisor or locked in the lock box. <br>The correct sign off sheet is being used.

  • There is great communication in person and/or over the walkie talkies.

  • The FODH is engaged, positive and creating a great culture for the Team Members. Does it feel like a fun environment to work in.

  • Team Members have good energy and are friendly. They are engaging, positive, fun and interactive. They display the 5ft rule. They have "intentional" interactions with members.

  • Uniform & Style Guide Adherence. No exceptions here.

  • Action Items for follow thru for the FOM:

  • Pictures

Systems Binder is Completed and Being Utilized.

  • Department head walk thrus is being completed every day with evidence of it being completed. Are the items highlighted off?

  • There is evidence of hourly updates by Ops Management OR the front line Team Members. Are there extra notes on the Walk thru written by others?

  • Daily Core Checklist (MXD) are being completed and assessed for completion. There are accurate assessments and signatures from management team after reviewing the work.

  • Sidekick is adjusted and accurate to the club. It is being actively assigned to the team members.

  • Overnight Checklists are adjusted and accurate specific to your club.

  • Engineer and GM walk thrus are being completed with evidence of them. There should be the most recent "audit" on a clipboard with clear markings showing that the OPS items are being completed.

  • Action items for follow thru by the FOM:

  • Pictures

Repair and Maintenance

  • R&M project log is filled out correctly and has at least 200 items listed.

  • R&M planning tool is up to date and accurate.

  • The current quarter is set to budget and there is evidence of planning projects each month and assigning them to a month while maintaining budget concerns.

  • Planning and projecting to hit budget for the month and for the quarter. 95-100% There are notes in the planning tool if the club is severely under or over budget at all.

  • Pictures

  • Action items for follow thru by FOM:

Asset Management

  • Locker room and shower tiles/grout are in good shape. Clean and free from cracks and missing grout.

  • The steam room tile is free from cracks and missing grout.

  • The cafe tile is clean, free from cracks and missing grout.

  • The spa tile is clean, free from cracks and missing grout.

  • The pool deck tile is clean and free from cracked tiles and missing grout.

  • The carpet is clean and free from stains and tears.

  • The millwork is in good condition.

  • Action items for follow thru by FOM:

  • Pictures

Supplies

  • Cleaning Tools work. Vacuums, ASC-15, T-300. No Power Washer is being used to clean showers.

  • Supply planning tool is up to date and accurate.

  • Weekly orders are planned and removed when appropriate in the process.

  • There is evidence of planning for supplies in other departments.

  • Planning and projecting to hit budget for the month and for the quarter and there are notes in the planning tool if severely under or over budget.

  • Action items for follow thru by the FOM:

  • Pictures

Payroll

  • SOP scheduling Matrix is present an completed.

  • A good schedule is presented that meets the clubs needs according to budget.

  • The SOP payroll tracker is being used and the club is projecting to hit budget for the month and quarter. The are notes as to why the club is severely under or over budget.

  • Action items for follow thru by the FOM:

  • Pictures

Operations Summit

  • Proof of quality items being identified with detail descriptions present. There is no guessing about the issue.

  • Proof of quality of items necessary to ensure the clubs operation is being dissected and examined.

  • Proof of very good communication. There are weekly updates until completion of the task.

  • Proof of very timely completion of tasks. There should not be a lot of on-going of open work timelines.

  • Proof the Summit is driving the weekly business.

  • Proof that the GM/FE/Tech/FOM are all present and owning action items.

  • Action items for follow thru by the FOM:

  • Pictures

GM Action Items for follow thru that have to do with all other areas of the club. (Team members, marketing, other departments):

  • Pictures

Sign Off

  • On site representative

  • Auditor's signature

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