Title Page
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Conducted on
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Prepared by
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Location
Data Protection
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Is the Repairs process being followed correctly with no outstanding customer collections over 28 days?
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Findings:
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Are all Repair devices retained securely within the stock safe/cage/room?
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Findings:
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Are all live display handsets secure and data cleansed daily? (Test five from shop floor)
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Findings:
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Is the Confidential Waste and Archiving policy being followed correctly with all archiving retained in sealed tamper proof bags, folders archived and no more than five confidential waste sacks present?
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Findings:
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Is Customer information discarded into general waste, left unattended on shop floor or found in inappropriate locations throughout the store?
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Findings:
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Is Staff information left in inappropriate locations and are personnel files set up correctly with access restricted to Store Manager only ?
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Findings:
Regulatory
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In the event of a system outage, is the store fully equipped to carry out manual trading (Full kit retained)?
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Findings:
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In the event of a system outage, are staff fully trained on how to manually process payments including card transactions?
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Findings:
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Have all staff read and signed the Excalibur policy, Protecting Customer Data policy and Personal Phone and Belongings policy with the signed Policy Declaration forms retained in their personnel file?
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Findings:
Legislative
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Is the Fire Log Book up to date for Weekly Fire Alarm Tests, Monthly Emergency Lighting Tests and Six Monthly Evacuation Drills?
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Findings:
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For the past three months, have all Store Manager monthly Health & Safety checks been completed?
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Findings:
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Has the Regional Manager completed both biannual checks in the past 12 months?
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Findings:
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Is the First Aid Kit fully stocked and its contents within the expiry dates detailed?
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Findings:
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Has the store responsibility section (Action Plan) in the most recent Fire Risk Assessment been completed and signed off by the Store Manager?
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Findings:
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Is the Health & Safety notice board complete and up to date?
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Findings:
Security& Assets
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Does a review of the stores replacement sims balance to those recorded on the stock system?
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Findings:
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Are replacement Sims being controlled and managed effectively (Scattered around the store, out of packets etc)?
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Findings:
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Are Stock Safes/Cages/Rooms, Cash Safe etc. locked at all times?
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Findings:
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Is cash or high value stock (Including demo handsets) stored only in secured areas?
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Findings:
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Are staff and visitor searches taking place as per policy (Minimum twice per week) with signing in and out details recorded on Daily Search Register?
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Findings:
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Are all security doors kept secure throughout trading and the rear exit door only used for deliveries, cash collections and waste disposal?
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Findings:Findings:
Operational Focus Checks
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Are Back Office cleanliness standards including kitchen, toilet facilities and administration controls at or above those expected?
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Findings:
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Are all staff in appropriate uniforms and wearing name badges?
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Findings:
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Has the Complaints Declaration form been completed when an employee is responsible for a complaint?
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Findings:
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I confirm that by signing the below I am confirming that actions detailed within the action plan have been completed. I am also aware that it is my (Store Manager) responsibility to fully maintain all regulatory and legislative controls in line with policy and business rules
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Employee's Signature:
