Title Page

  • Partner

  • Store Name

  • This review should be completed in every store once per quarter and should be completed by the Area Manager/ Operations Manager. The results should be logged on the tracker provided and shared with F&F. All Red lights should have a next step in place to improve performance. Stores should use 'N/A' for any checks that are not applicable in these formats. The pass mark is now 85% for Green with stores scoring between 75% and 84% rated Amber. The audit should be checked for accuracy when partners and F&F are together in market.

  • Conducted on

  • Prepared by



  • Supporting material - WGLL guide (page 6) & VM checklist

  • Mall Lighting outside store working/ Lighting outside department working

  • F&F lettering above entrance is in good working order and clean

  • Windows clean, inside and out

  • Store directory(s) in good condition

  • Window laid out as per plan (mannequins)

  • Window displayed as per seasonal guide including POS

  • All window prices are correct

  • Price blocks displayed and straight

Store Entrance

Store Entrance

  • Supporting material - WGLL guide (page 7)

  • Roller shutter fully up

  • EAS gates working and in good condition

  • Where sited in the store the mid entrance '&' should be clean and in good condition

  • Shopping baskets readily available (market dependent)

  • In store music playing (ex KSA)

Space & Layout/Merchandising

Space & Layout/Merchandising

  • Supporting Material - WGLL guide (page 8-9)

  • Current seasonal guidelines

  • Shopfloor is laid out as per approved drawings and on correct colour fixtures

  • POS and graphics displayed as per approved drawings

  • Merchandise layout is planned using seasonal VM guide

  • Merchandise adjacencies are sensible to the customer

  • Have the correct departments are coordinated as per the VM guide

  • Trading rails are positioned and delivered to drive trade (Hypers only)

  • Only the correct departments are coordinated as per the VM guide

  • Have all blocked departments been merchandised correctly

  • FSUs are merchandised to suit the store stock levels (eg high density merchandised, or displaying an outfit)

Flooring & Rugs

Flooring & Rugs

  • Supporting material - WGLL guide (page 10)

  • Floor in good condition

  • Flooring mopped daily and free from gum

  • Flooring cleaned under fixtures

  • Rug in good condition

  • Rug vacuumed daily

  • Rug lifted weekly and floor cleaned beneath

Ceilings, Lighting & High Level Fixtures

Ceilings, Lighting & High Level Fixtures

  • Supporting material - WGLL guide (page 11)

  • All lighting in good working order (no more than 4 bulbs out)

  • Lighting dusted regularly with no evidence of cobwebs

  • No 'dark spots' in the store with all spotlights angled in the best position

  • No hanging wires from the ceiling

  • All high level fixtures and lettering free from dust and cobwebs

  • 3D Lettering and Signage is present and straight



  • Supporting Material - WGLL guide (page 12)

  • Product displayed is appropriate and displayed in volume with price

  • Tables clean and glass free from streaks

  • Tables and table legs are in good condition and free from dust



  • Supporting Material - WGLL guide (Issue 2)

  • Mannequins displayed as per approved plan (windows checked in section 1)

  • Mannequins in good condition

  • All mannequins in store should be dressed with the latest options and changed regularly to promote new product

  • Bases should be clean and in good condition

General Fixtures/Equipment

General Fixtures/Equipment

  • Supporting Material - WGLL guide (page 14-15)

  • End of arm POS (2 per mod) A7 only on essentials, footwear and accessories

  • Price points visible and accurate

  • Mirrors are smear free

  • No items on the floor

  • All products straight and size ordered

  • All product steamed

  • Belts and buttons are done up and products are neatly hung on the correct hanger

  • Hangers hung the correct way round (question mark formation ?)

  • No missing size pips from hangers

  • All new lines merchandised on the shop floor

  • No over filling on arms

  • No missing sizes on the shop-floor that are in the stockroom

  • All back stock removed to stockroom

  • Correct VM equipment in place (eg Hat Stands, Handbag Stands)

  • Correct colour equipment being used

  • All store equipment should be in good working order

  • All unused fixtures have been removed from the sales floor


  • Supporting material - POS Guidelines

  • Price Points visible and accurate

  • 'The Perfect Price' POS is displayed according to the guidelines

  • 'Better Quality, Better Price' POS is displayed

  • Events and Promotions are displayed the correct POS

Cash Desk

Cash Desk

  • Supporting material - WGLL guide (page 16)


  • Product on front display is relevant and kept neat and tidy<br>

  • Relevant legal documentation is on display<br>

  • Back of Cash Desk is clear from clutter and clean<br>

  • Storage cupboards are tidy and cleaned out regularly<br>

  • Till area is free from clutter and clean<br>

  • Till point clear, inviting and stocked with packaging and pens<br>

Fitting Rooms

Fitting Rooms

  • Supporting material - WGLL guide (Issue 2)


  • Fitting room corridor should be clean and well lit<br>

  • All fitting room doors should be open unless in use<br>

  • Number of items should be managed<br>

  • Fitting rooms should be cleaned out daily and free of stock and other items<br>

  • Each fitting room should have a stool<br>

  • Fitting rooms locks should be as per brand standard and in good working order<br>

  • Fitting rooms should be free of loose labels and security tags

Stock Room

Stock Room

  • Supporting material - WGLL guide (page 18-19)


  • All stock should be unpacked, checked off (if required) and hung ASAP<br>

  • Stock should be sorted and hung by department, trend and size sorted<br><br>

  • Newer stock should be stored closest to the front of the stock room<br>

  • Fittings should be stored tidily<br>

  • VM equipment is stored together neatly and is organised<br>

  • Walkways are clear between the racking<br>

  • The floor is clean and general cleaning standards are high<br>

  • Hanging POS is organised and any old POS has been discarded<br>

  • Colleague communication boards should be up to date<br>

  • Stockroom door is closed when not in use<br>

  • Offices are clean with no clutter<br>

  • Boxes of stock are clearly labelled on the outside<br>

  • No staff items to be found anywhere other than in lockers<br>

  • No shopping baskets in the Stockroom or other unnecessary items<br>

Operations Folder

Operations Folder

  • Supporting material - Operations Folder version 1


  • The Operations Folder is available for review (version 1)<br>

  • The folder contains all points listed on the contents page and all versions are up to date<br>

  • Any changes to the Fixture or POS plan are noted with a reason and signed for by the Brand Manager or VM Manager

Colleagues Standards of Dress

Standards of Dress

  • Supporting material - WGLL guide (page 20)


  • All colleagues must wear a uniform or a suitable outfit which reflects the brand<br>

  • Name badges/lanyards or similar worn<br>



  • Sales target being achieved<br>

  • If target not being achieved a plan is in place to improve<br>

Customer Engagement

Customer Engagement

  • Mystery Shopper (or equivalent) being achieved

  • Social media target being achieved<br>

Staffing & Training

  • Supporting material - Training pages on F&F Global cloud

  • Sufficient staffing is in place, if there are vacancies, there is a plan in place to recruit<br>

  • A staff rota is available and is used everyday to plan store routines<br>

  • All provided training material has been completed<br>

  • All training is recorded and signed for on the Training Record Card<br>

  • The Store Manager can describe what processes are in place to control shrink<br>

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.