Information

Performance Review 2016

  • Audit Title

  • Document No.

  • Name:

  • Store Number:

  • Conducted on

  • Prepared by

Internal Service: Values Our People and Our Culture

  • Instructions: Enter appropriate response. Then provide the actual scores the location received.

  • On-boarding (new hire) primary station certified Goal is 100% with in 2 weeks

  • Cross-trained 3+ workstations (TM)- Goal is 75%

  • Management Staffing- 4 Team Leaders per store and/or 1 Assistant/Hipo Assistant Manager Candidate.

  • Employee Staffing- Manager demonstrates staffing competencies. Staffing, training, and on-boarding all meet standards?

  • Highlights-

  • Opportunities

  • Action Plan

External Service- Values our guest-centric culture, provides friendly and hassle free service in a timely manner.

  • BIC-74% or higher Top Box

  • BIC- Order accuracy 98%

  • BIC- Manager Interaction 50%

  • Speed of Service- 75% under 5:00.<br>

  • Ecosure- Pass

  • Highlights

  • Opportunities

  • Action Plans

Higher Profits- Financial Performance

  • Sales- 3% average for the quarter.

  • Food Cost- Under 30%

  • Packaging- Under 2.6%

  • Supplies- Under .85%

  • Labor- Makes goal according to sliding scale.

  • Over Time- Zero Overtime

  • Highlights

  • Opportunities

  • Action Plans

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