FF Sales Support Document

• Club:

• Conducted on

  Date

• Prepared by

• Location
  Address

Staff

• Smiling

  Yes

  No

  N/A

• Uniform standards

  Yes

  No

  N/A

• Name badge

  Yes

  No

  N/A

• Facing the entrance

  Yes

  No

  N/A

• Engaging

  Yes

  No

  N/A

• Standing

  Yes

  No

  N/A

Reception Desk

• What are your first impressions of the reception desk

  Yes

  No

  N/A

• Guest register is operational

  Yes

  No

  N/A

Presentation area

• Is it clean and free of flyers, paperwork? ONLY FF magazine

  Yes

  No

  N/A

• Reception is responsible for the prospect and ensures they feel comfortable until they are introduced to a salesperson

  Yes

  No

  N/A

Overall Rating

• First Impression

  DNME

  ME

  EE

Feedback

4 Point Plan

• Salesperson Goal Setting

  Yes

  No

  N/A

• Club Daily Strat

  Yes

  No

  N/A

• Staffing/Roster

  Yes

  No

  N/A

• Lead Generation Strategy

  Yes

  No

  N/A

Overall Rating

• Monthly Planning

  DNME

  ME

  EE

Feedback

• White Board Operational

  Yes

  No

  N/A

• Strat Board

  Yes

  No

  N/A

• Call Centre Clean and Tidy

  Yes

  No

  N/A

• Sales Scripts

  Yes

  No

  N/A

• Salesperson Pin Boards

  Yes

  No

  N/A

Overall Rating

• Call Centre

  DNME

  ME

  EE

Feedback

• Digital Guest Pass Download

  DNME

  ME

  EE

• Phone Experience - Phone Conversation Assesment

  DNME

  ME

  EE

• Guest Experience - Selling Cycle Assesment

  DNME

  ME

  EE

Feedback

Preparation

• Notes made

  Yes

  No

  N/A

• Salesperson Report reviewed

  Yes

  No

  N/A

• Team meeting agenda used

  Yes

  No

  N/A

• Board Updated

  Yes

  No

  N/A

Yesterday

• Yesterdays Performance

  Yes

  No

  N/A

• Good/Bad and Why?

  Yes

  No

  N/A

• What was the lesson for the day?

  Yes

  No

  N/A

• Yesterday's Superstar

  Yes

  No

  N/A

MTD

• Joiners vs Budget %

  Yes

  No

  N/A

• (+/-)

  Yes

  No

  N/A

• Vs Strat

  Yes

  No

  N/A

• Joiners needed per day

  Yes

  No

  N/A

Today

• Today's Goal

  Yes

  No

  N/A

• Action Plan

  Yes

  No

  N/A

• Around the room

  Yes

  No

  N/A

• Todays Focuses

  Yes

  No

  N/A

• Recap

  Yes

  No

  N/A

• Close - Mom

  Yes

  No

  N/A

Soft Skills

• Meeting started on time

  Yes

  No

  N/A

• The tone of the meeting was achieved

  Yes

  No

  N/A

• Motivate, Inspire and Engage

  Yes

  No

  N/A

• CM/SM did not over talk

  Yes

  No

  N/A

Overall Rating

• Team Meet

  DNME

  ME

  EE

Feedback

Preparation

• Notes made

  Yes

  No

  N/A

• Salesperson Report reviewed

  Yes

  No

  N/A

• 10 min meeting agenda used

  Yes

  No

  N/A

• Bps confirmed

  Yes

  No

  N/A

• Sales Success Diary Updated

  Yes

  No

  N/A

Yesterday

• Meet and Greet

  Yes

  No

  N/A

• Tone of meeting achieved

  Yes

  No

  N/A

• Activity vs Target

  Yes

  No

  N/A

• Focuses Achieved Yesterday

  Yes

  No

  N/A

• Yesterdays Leads Generated

  Yes

  No

  N/A

• Yesterday's Presentation

  Yes

  No

  N/A

MTD

• Joiners vs Goal

  Yes

  No

  N/A

• Goal % vs Month %

  Yes

  No

  N/A

• Joiners per day

  Yes

  No

  N/A

Today

• Today's Plan through ratios

  Yes

  No

  N/A

• GymSales: Who are they calling?

  Yes

  No

  N/A

• GymSales: Who are they presenting to?

  Yes

  No

  N/A

• GymSales: New Business Generation?

  Yes

  No

  N/A

• Todays Focuses

  Yes

  No

  N/A

• Motivation: Moment of magic

  Yes

  No

  N/A

Soft Skills

• Situational Leadership

  Yes

  No

  N/A

• 80/20 rule

  Yes

  No

  N/A

• Focus on Salesperson personal goals

  Yes

  No

  N/A

Overall Rating

• 10 Min Meet

  DNME

  ME

  EE

Feedback

• Whiteboard was used

  Yes

  No

  N/A

• MC’s prepared with Hotlist

  Yes

  No

  N/A

• Role play / warm up

  Yes

  No

  N/A

• Clear start / finish time

  Yes

  No

  N/A

• Individual & Team Goals clear

  Yes

  No

  N/A

• Walk Floor/Feedback

  Yes

  No

  N/A

• Fun factor (Noise/Energy & Pace being Injected)

  Yes

  No

  N/A

Overall Rating

• Appointment Drive

  DNME

  ME

  EE

Feedback

Preparation

• Appropriate training topic

  Yes

  No

  N/A

• Notes prepared

  Yes

  No

  N/A

• SM/CM is proficient at scripts

  Yes

  No

  N/A

Content

• Reason for training explained

  Yes

  No

  N/A

• Clear objective

  Yes

  No

  N/A

• What's in it for the salesperson?

  Yes

  No

  N/A

• SM/CM demonstration (monkey see/monkey do)

  Yes

  No

  N/A

• 70% Role Play

  Yes

  No

  N/A

Soft Skills

• Clear

  Yes

  No

  N/A

• Fun factor

  Yes

  No

  N/A

• Immediate feedback

  Yes

  No

  N/A

Overall Rating

• Team Training

  DNME

  ME

  EE

Feedback

• Active Database x 2

  Yes

  No

  N/A

• Todays Calls

  Yes

  No

  N/A

• Overdue Calls

  Yes

  No

  N/A

• Overdue Appointments

  Yes

  No

  N/A

• Service Calls

  Yes

  No

  N/A

• Unassigned leads

  Yes

  No

  N/A

• Leads older then 3 months

  Yes

  No

  N/A

• Leads never contacted older the 3 days

  Yes

  No

  N/A

• Needs on proactive leads

  Yes

  No

  N/A

Overall Rating

• GymSales

  DNME

  ME

  EE

Feedback

• Focus 1)

• Focus 2)

• Focus 3)

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