FFH: Cashier and Front End Audit 2025

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Audit

• Do all cashiers on duty have on a FFH vest or shirt & nametag?

  Yes

  No

  N/A

• Are the cashiers greeting customers as they enter?

  Yes

  No

  N/A

• Are there FFH Cashiering Quick Reference Guides at each terminal?

  Yes

  No

  N/A

• Ask the cashier to see the Cash Verification Slip from the cashier drawer. Was the cashier able to produce a slip signed by management and themselves?

  Yes

  No

  N/A

• Ask the cashier if they know what happens if a customer’s check is declined by Telecheck? (code 4 – denial slip prints to give to customer)

  Yes

  No

  N/A

• Ask the cashier how he/she would handle credit if the terminal was offline? (process sale with customer’s card thru offline credit device, then complete sale on POS terminal using “alternate tender”.)

  Yes

  No

  N/A

• Ask the cashier how he/she would handle gift card sales if the terminal was offline? (When registers are offline we can do not do gift card sales)

  Yes

  No

  N/A

• Ask the cashier “When your shift is over who counts your drawer down?” Did the cashier answer “his or herself”?

  Yes

  No

  N/A

• Open Till Discussion- Ask cashier "who is allowed to operate on their register if they are on break, or away from their till"? They should reply no one or manager only.

  Yes

  No

  N/A

• How do you process a Harvester in-store return? Can the cashier find the policy and procedure in Farm Hand?

  Yes

  No

  N/A

• If there have been any refunds today, ask for the refund slips and compare them to the items returned? (if none leave blank)

  Yes

  No

  N/A

• Is store using their flexible folder for coupon, refunds, loading liability, no sales, etc.

  Yes

  No

  N/A

• Do you know how to access Farmhand and Back 40? Can you show me?

  Yes

  No

  N/A

• Do you know where to find "standard pack"in IMU? Can you show me via IMU?

  Yes

  No

  N/A

• Discussion--What is the importance of knowing what Standard Pack is in the IMU screen?

  Yes

  No

  N/A

• Do you know where to locate the standards on Farm Hand for Ink and EAS tagging for products? (Farm Hand)

  Yes

  No

  N/A

• Can you explain how you would properly count back change to customers? (Counting money to them and not just handing it to them)

  Yes

  No

  N/A

• Does the Cashier know how to verify fraudulent bills? (Should respond with Marker and/or "Know Your Money" on Farmhand)

  Yes

  No

  N/A

• Ask the cashier to explain "When is it acceptable to manually enter a credit card at the register? Did they respond to "Never. "

  Yes

  No

  N/A

• Does the Cashier know the acronyms for LISA (Look InSide Always) or BOB (Bottom Of Basket) and the importance of these?

  Yes

  No

  N/A

• Discussion--Auditor please discuss Quick Change Artist schemes with the cashier and management.

  Yes

  No

  N/A

• Ask Cashier- What is the process for making a price override/price exception? Did they respond with call for a manager and F3 comment?

  Yes

  No

  N/A

• Are the cashiers returning defectives product per procedure? Auditor look at CRV and determine if procedure is being done consistently.

  Yes

  No

  N/A

• Ask the cashier, where would you find the Corporate Volume Discount guidelines?

  Yes

  No

  N/A

• Ask the cashier…”When a customer purchases a protection plan. What is given to the customer? Did the cashier say that the duplicate sales slip is attached to the protection plan brochure and given to the customer?

  Yes

  No

  N/A

• Does the store have the Item of the Month available and signed at the register?

  Yes

  No

  N/A

• Observe the cashiers to see if they are actively “selling” the Loyalty Rewards” program to customers? Ask them to explain how to set up a new customer. Are you convinced they are selling & setting up customers?

  Yes

  No

  N/A

• Present a cashier with the following scenario; a customer is returning a defective item which was originally purchased with $20 cash and $10 in loyalty rewards. Ask the cashier to explain how they would process this return. Did they say $20 cash back and a $10 gift card?

  Yes

  No

  N/A

• Does the management staff know how to upload an offline transaction through Eagle? How do you batch the Chase Offline machine?

  Yes

  No

  N/A

• Does the management staff know how to handle a store power outage?

  Yes

  No

  N/A

• Is the cashier readiness form being used?

  Yes

  No

  N/A

• Is there a supply of Family Protection/Warranty brochures available at the checkout that the cashier can easily produce?

  Yes

  No

  N/A

• Review record retention/filing system in operations office:Is there an “In Basket” tray that is processed daily?

  Yes

  No

  N/A

• Is there a Cash Over/Short log posted and in use in the Cash Office? (Train- $0 on days worked/ blanked = days off) (Full use--everyday needs to be filled out)

  Yes

  No

  N/A

• Is the safe being counted a minimum of once per day?

  Yes

  No

  N/A

• Are the deposit slips being stapled and verified to the CDB packet?

  Yes

  No

  N/A

• Are coupons being reconciled daily by cashier, being reconciled weekly by the lead cashier, and being sent to the office every 2 weeks?

  Yes

  No

  N/A

• If this is a Michigan store, can management locate a copy of a “Michigan Overcharge Worksheet”? (if not Mich, leave blank)

  Yes

  No

  N/A

• Ask a cashier "At what dollar amount do they need a managers authorization for a return?" Did they respond with $25 or more?

  Yes

  No

  N/A

• Ask the store manager what he/she is doing to insure that all refunds are valid and legitimate? Did the answer include a daily physical matching of refund slips to the product? (before the product is restocked)

  Yes

  No

  N/A

• Use the Customer Returns Viewer (CRV) to select and audit 20 refunds (5@ < $25 and 15@ > $25). Summarize "yes" results and post below. Number of “Yes” results from refunds. **Important** Auditor add on the Corrective Action Plan is score is less than 70.

• Does the store have less than +/-$20 cash variances for the previous month? Check cash control log for repetitive overages and shortages, report to Loss Prevention any issues.

  Yes

  No

  N/A

• Is the # of transaction voids from last monthly report < 4?

  Yes

  No

  N/A

• Is the Key Control Log posted and being used?

  Yes

  No

  N/A

• Is the Cash Office locked upon arrival?

  Yes

  No

  N/A

• Is the store following FFH direction regarding slush funds? (There should be no slush funds)

  Yes

  No

  N/A

• Is the Cash Office organized with proper cash count, cashier verification, and cash reconciliation forms? Store using FFH Uniform Filing system?

  Yes

  No

  N/A

• Is the safe count accurate? (Contact Val in Office to determine safe amount)

  Yes

  No

  N/A

• Does the Smart Safe have current Team Members in the system? Is proper clearance put with management only?

  Yes

  No

  N/A