Store Name and Number
Management in branch
Staff in branch
Store entrance and window surrounds clean and dust free?
Inside of glass clean inside and out with all correct vinyls?
POS correct? IFC examples relevant and throughout window?
Lighting in need of attention?
Adjacencies correct and displays completed to planogram?
Sales area clean and tidy with no clutter?
Areas behind window clean and tidy with no clutter?
Rolex watches grouped and angled correctly, best sellers on display, clean, priced, price tags hidden, wired watches secure?
Watches angled correctly, best sellers on display, clean, priced and groupings correct?
Diamonds angled correctly, clean and priced?
Jewellery angled correctly, clean and priced?
Branded Jewellery angled correctly, clean and priced?
Reserve stock arranged logically and stored securely?
Opening and closing procedures followed including window checks?
Team professionally presented adhering to Dress for Success wearing name badges?
Daily team brief completed to a high standard?
Effective rota in place?
Performance expectations set and understood at store and individual level?
Has the store got a business plan including recover plan if applicable?
Does the team seem fully engaged?
End of Day review?
Clear coaching plan in place for all our people
Activity based on shop-floor observations based on review objectives
Monthly reviews in place?
Evidence of structured training taking place?
Team successes being celebrated?
Has weekly training been carried out?
Guides to Success completed
App to Success being used and all tests completed
Manager engaging team with the why and creating a performance environment to deliver success
Manager and team aware of current performance, priorities and track their store and individual performance.
Awareness of store performance versus Region and Company?
Recognising high performance and potential? Are high fliers being developed?
Window approach observation - How many in 15 minutes - Approach Quality - Customer Conversion
Customer approach greeting - Shown to seat - Names exchanged - Smile - Eye Contact - Engaged body language
Initial greeting manor - Did they smile - Names exchanged - Positive Mind Set - Demonstrated Good Listening Skills
Approach conversation - Not going straight to product - Conversation before product shown
Waiting time acceptable?
Conversation skills - Building rapport - Questioning successfully - Identifying needs/motivation - Listening effectively
Demonstrating product knowledge - Identified customer needs - Story telling - Explaining personal value of product to the customer - Team Selling
Identifying signals - Capturing data and commitment - Determination to close sale - Giving customer a reason to return - Energy and enthusiasm until completed transaction - Assuring customer they made the right choice
Sale/No sale customer was lead to door with positive parting and invite to return
Team trained on sales ethos - test understanding of Alchemy?
VMS coaching completed?
No outstanding customer complaints?
Performance vs LY
Performance vs Target
Retail Rocks tasks completed on time
Outstanding Special Orders
Agreed next steps/Actions