Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
First impressions
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Was the entrance / car park free of litter ?
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Is the food display case clean and full ?
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Were you greeted straight away ?<br>
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We're the display jars in front of the till full ?
Service
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Was the person on the till friendly ?
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Was their uniform clean / did they have a name badge on ?
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We're you told about the LTO ?
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We're you offered an add on ?
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was your name taken ?
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We're you given a punch card ?
Bar service
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Was the person making the drinks friendly ?
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Was your name called for you to collect your drink ?
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Did the person making your drink say thank you ?
Cafe environment
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Was the bar stocked with straws and napkins and clean ?
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Was the cafe clean ?
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Was the music at a comfortable volume ?
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Was the wi fi working ?
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We're all the lights in the store working ?
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We're the toilets clean ?
General observations
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Any member of staff stand out during your visit ?
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Any general observations from your visit today ?