Was the entrance / car park free of litter ?
Is the food display case clean and full ?
Were you greeted straight away ?
We're the display jars in front of the till full ?
Was the person on the till friendly ?
Was their uniform clean / did they have a name badge on ?
We're you told about the LTO ?
We're you offered an add on ?
was your name taken ?
We're you given a punch card ?
Was the person making the drinks friendly ?
Was your name called for you to collect your drink ?
Did the person making your drink say thank you ?
Was the bar stocked with straws and napkins and clean ?
Was the cafe clean ?
Was the music at a comfortable volume ?
Was the wi fi working ?
We're all the lights in the store working ?
We're the toilets clean ?
Any member of staff stand out during your visit ?
Any general observations from your visit today ?