Final product checklist - Phone Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Job details

• Quotation/Contract/Work request No.

• Pest technician name

• Contract Officer / Auditor Name

• Signature:

  Sign

Requirements

• Was the complainant contacted within 24 hours of logging the job with the call centre

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required:

• Completion date

  Date

• Site Inspection within 5 working days

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required:

• Completion date

  Date

Rodent control

• Was the rodent detection dog used during this inspection

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required

• Completion date

  Date

• Customer feedback provided by phone

  Yes

  No

  N/A

• Comments:

• Information and Education Provided

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required

• Completion date

  Date

• Sample bait offered / supplied

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required

• Completion date

  Date

• After inspection of job were comments on progress or close of job entered into DART

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required

• Completion date

  Date

• After inspection of job was the required treatment report filled out correctly and filed

  Yes

  No

  N/A

• Comments:

• Summary Conformance Level 0 = Major Non Conformance (complete improvement action form) 1-5 = Minor Non Conformance (complete action required column) 5-10 = Conformance

• Action required

• Completion date

  Date

Job finalisation

• Operator notified of audit results

  Yes

  No

  N/A

• Corrective action taken

  Yes

  No

  N/A

• Service provider / Team name:

• Profile

  Media

• Signature

  Sign

• Finalisation date

  Date