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First Bus UK - Touchpoint Self Evaluation V1
First Bus UK - Touchpoint Self Evaluation V1
Jackson Thomas

First Bus UK - Touchpoint Self Evaluation V1

Touchpoint Self Evaluation V1

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Free First Bus UK - Touchpoint Self Evaluation V1 Checklist

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Title Page

  • Depot/Site

  • Conducted on

  • Prepared by

  • Evaluator

Collisions and Safety Management

  • GUIDANCE: Check Tracerit for list of current high risk drivers and then select 5 drivers and audit staff files for evidence of follow up/corrective action.

  • Are all high risk drivers being identified and coached/set targets for improvement?

  • Details:

  • Corrective Action Required:

  • GUIDANCE: Review minutes from the last 3 months depot monthly H+S meetings.

  • Are safety issues clearly documented and are actions for improvement closed out in a timely manner?

  • Details:

  • Corrective Action Required:

Quality Monitoring

  • GUIDANCE: Check RTA exceptions reports for the last 2 weeks have been printed daily and signed.

  • Are all reports filed and free from RTA breaches?

  • Details:

  • Corrective action required:

  • GUIDANCE: Obtain outstanding mandates report from Driver Licence checking database.

  • Are there any mandates outstanding for more than 14 days? If so is there evidence that mandates have been chased?

  • Details:

  • Corrective action required:

  • GUIDANCE: Check 4 Drivers' personal files.

  • Is all information in the correct section and up to date?

  • Details/Comments:

  • Corrective action required:

Staff Management

  • GUIDANCE: Obtain absence report from DAS/GUI system for last complete week and select 5 drivers with 1 or 2 days absence/sickness

  • Have Return to Work interviews been carried out with 5 days of return?

  • Details:

  • Corrective Action Required:

  • GUIDANCE: Obtain a record of drivers long term sick - i.e. absent for more than 28 days.

  • Is there evidence in personal files of review meetings, attendance notices (where appropriate) and OH referrals?

  • Details:

  • Corrective Action Required:

  • GUIDANCE: Obtain a copy of the current manpower plan for the depot.

  • Is the plan up to date? Is recruitment activity in line with any vacancy gap on the plan?

  • Details:

  • Corrective Action Required:

Defect and DQC Cards

  • GUIDANCE: Check at least 25 defect cards for correct completion by drivers. If any are incorrect or incomplete, ensure that this has been reported to operations via the reconciliation spreadsheet and followed up with the driver.

  • Are all incorrect/incomplete cards followed up with drivers to prevent a re-occurrence?

  • Details:

  • Corrective Action Required:

  • GUIDANCE: Speak to 10 on duty drivers and request that they produce their DQC card for inspection.

  • Are all drivers carrying an in date DQC card?

  • Details:

  • Corrective Action Required:

Driver Costs Control

  • GUIDANCE: Review TU-E for the last complete week.

  • Are all driver cost categories in line with or better than budget/forecast?

  • Details:

  • Corrective Action Required:

  • GUIDANCE: Review WEBSUS for the last 13 weeks

  • Are driver paid activities showing a positive or stable trend?

  • Corrective Actions Required:

  • Details:

  • GUIDANCE: Review payroll sign-off authority for last period

  • Has payroll been signed off in-line with recommended procedure?

  • Corrective Actions Required:

  • Details:

Service Delivery

  • GUIDANCE: View Lost mileage Power BI dashboard for the previous complete period. (Use the drill down menus to see the detailed lost mileage reasons)

  • Is the lost mileage within the OpCo target?

  • Details:

  • Corrective Actions Required:

  • GUIDANCE: Obtain a copy of the First revenue journey report from the RTPI system.

  • Do 95% of journeys operate within the window of tolerance (up to 1 min early, 5 late)?

  • Details:

  • Corrective Actions Required:

  • GUIDANCE: Obtain a copy of the Start time Punctuality report for the last complete period.

  • Do all services have a 95% punctuality rate within the window of tolerance (up to 1 min early, 5 late)?

  • Details:

  • Corrective Actions Required:

Site Security

  • GUIDANCE: Obtain a copy of the depot's security risk assessment (SOP 5 Appendix F)

  • Are all the actions closed out or in progress within a reasonable timescale?

  • Corrective Action Required:

  • Details:

  • GUIDANCE: Check that the Security Threat Calendar is on display with the current threat level correctly displayed.

  • Have all the required actions for the current threat level been carried out consistently for the last 7 days?

  • Corrective Action Required:

  • Details:

  • GUIDANCE: Obtain a copy of the local Major Incident Management Plan

  • Are all local and Group contacts up to date in line with current structures?

  • Corrective Action Required:

  • Details:

Operational Safety

  • Are vehicle movements in the depot managed?

  • Corrective Action Required:

  • Details:

  • Are car parking plans adhered to and walkways kept clear of obstructions?

  • Corrective Actions Required:

  • Details:

  • Are pedestrians on-site all wearing Hi-Viz and adhering to the walkways?

  • Corrective Actions Required:

  • Details:

First Bus UK - Touchpoint Self Evaluation V1
Jackson Thomas

First Bus UK - Touchpoint Self Evaluation V1

Touchpoint Self Evaluation V1

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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