FIRST IMPRESSIONS

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

FIRST IMPRESSIONS - EXTERNAL

• Is the external area clean and litter free? (lights on/off as appropriate, gardening complete, furniture good repair and displayed correctly)

  Yes

  No

  N/A

• Is the drive thru clean and presentable? (height restrictor, menu boards, window displays)

  Yes

  No

  N/A

FIRST IMPRESSIONS - CAFE

• Is the cafe clean and presentable? (door and entrance matt clean, bussing complete, floor swept, promotion set to siren)

  Yes

  No

  N/A

• Are the toilet clean and stocked?

  Yes

  No

  N/A

• Is the food cases clean, presentable and well stocked? (set to siren where possible, all menu/labels present)

  Yes

  No

  N/A

• Are uniform standards being adhered to?

  Yes

  No

  N/A

• Are the deployment standards adhered to? (deployment sheet displayed, names taken, sugestive selling of beverage size and food item)

  Yes

  No

  N/A

• Order a core or promotional beverage - is this made to correct standard? (following receipe, routine and good connection)

  Yes

  No

  N/A

BACK OF HOUSE

• Is the back of house clean and organised?

  Yes

  No

  N/A

• Is the delivery note checked? (items ticked twice to show both received and booked in myinventory)

  Yes

  No

  N/A

• Is the bin yard clean and organised? Broken furniture and crockery removed and debris off floor)

  Yes

  No

  N/A

• Team communications - Are the targets set and updated? Are operations bulletins, KPI's and other communications displayed?

  Yes

  No

  N/A