Information
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Property Name
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Date Completed
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Completed By
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Property Leadership Team - Please review any flagged items and discuss a plan to correct these with your Director.
Leasing Office/Clubhouse
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Google Maps directs you to a community entrance that is accessible by visitors (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Office/Clubhouse – Clean, welcoming, organized, and neat. Furniture and accessories are arranged as intended by the decorator (see pictures at SharePoint>Marketing-Teams\Photos) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Vendor information displays – limited or none (1pt)
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Mission Statement visible to residents & prospects (3 pts)
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Valid Photo ID, No Cash Accepted, & Out Showing Signage (3 pts)
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Fair Housing Poster - displayed in Spanish & English (2 pts)
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Fair Housing Poster - In clear view of residents & prospects (2 pts)
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Touchscreen – Community page is default screen; WP.com available as 2nd tab (2 pts)
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Flyers/Display Boards/Pedestal Displays – Attractive (2 pts)
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Leasing & Marketing Material – Neatly displayed/stored (2 pts)
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Office Personnel – Appropriate dress per standards (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Name Tags – Worn, visible, and not obscured by clothing, accessories, or hair (6pts)
- Yes (6)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- No (-6)
- N/A
Model
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Is there a model?
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What is your overall impression of the model?
- Excellent (100%) - It was fresh, clean, and inviting (including the door/entrance). No significant items needed attention. If applicable, the WOW refrigerator was stocked, and the home was immaculate
- Good (95%) - Overall, a good impression. The model was well lit and clean. I noticed 4 or fewer minor areas needing attention. (e.g., a light bulb is out, blinds a little dusty, picture needs straightening, patio needs freshening).
- Neutral (85%) - The model looked OK but really lacked the wow factor of a first impression. There are 5-6 minor areas needing attention and/or 1 significant issue. (e.g., pest issue, leaks, appliance inoperable, significant cleaning needed, strong odor, etc.).
- Poor (60%) - I did not have a good first impression of the model. There are 7+ minor areas needing attention and/or 2+ significant issues were noted (e.g., pest issue, leaks, appliance inoperable, significant cleaning needed, strong odor, etc.).
Vacant Ready
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A Vacant ready home should be selected based on the following criteria:
1st Choice: Not leased and not the same style as the model.
2nd Choice: Not leased.
3rd Choice: Leased and not the same style as the model with the soonest move-in date.
4th Choice: Leased and the same style as the model with the soonest move-in date.
Prior to the inspection, review the Move-In Experience - Cards and Sticky Notes for the list of required items for vacant ready. -
Is there a vacant ready available to view?
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Select the score that RAM and the property director have agreed on regarding pass/fail
- Pass - There is a valid reason for not having a ready unit to inspect.
- Fail - There is not a valid reason for not having a ready unit to inspect. Team will not receive the bonus and will not receive the bonus for passing all sections.
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What's the address of the vacant home being inspected?
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What is your overall impression of the vacant? (100 points)
- Excellent (100%) - It was fresh, clean, and inviting, and no significant items needed attention. I was happy with the home's look and feel and wouldn't hesitate to submit an application or move in.
- Good (95%) - Overall, a good impression. I noticed 4 or fewer minor areas needing attention. (e.g., a light bulb is out, blinds a little dusty, patio needs freshening)
- Neutral (85%) - It was OK. I would still want to move into the apartment, but I would submit 5-6 work orders for minor issues. (e.g., minor cleaning issues, paint touch-up, etc.).
- Poor (60%) - I would not want to move into this home. There are 7+ minor areas needing attention and/or1+ significant issues (e.g., pest issue, leaks, appliance inoperable, significant cleaning needed, strong odor, etc.)
Exteriors
Leasing Office & Entrance
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Main ID Sign – visible, legible, clean/good condition, effective, & lighting functional (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Entry Signage – clean, consistent, limited number of signs (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Directional Signs – present, effective, clean/good condition, consistent and attractive (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Leasing Office is clearly identified (2 pts)
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Prospect & Handicap Parking Signs – present, clean/good condition, consistent, & attractive (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Towing/No Parking Signs – clean/good condition, friendly, consistent, located as far back as possible into the entrance areas (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Street Signs – present, legible, good condition, consistent (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Advertising/Marketing Signs (Bootlegs, Banners, A-frames, Flags) – visible, effective, good condition, hung/placed appropriately per the Banners & Signage policy (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
Landscaping & Curb Appeal
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Turf and grass free from weeds and mowed (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Flowers and flower beds attractive and colorful (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Shrubs trimmed and shaped (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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All landscaping is full of life (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Free of trash and debris (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Satellite dishes installed properly (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Patios & Balconies – neat & storage free (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
Common Hallways & Breezeways
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Lighting – clean and working (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Flooring, walls, and woodwork clean & in good condition (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Smells Fresh (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
Parking Lots, Garages, and/or Carports
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Absence of abandoned or inoperable vehicles/boats (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Stenciling, striping, curbs, and black tops in good condition (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Parking lots blown (trash, debris, leaves) (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
Amenities
Fitness Center
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Equipment working/present (e.g., weight scales, weights, remotes, etc.) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Overall condition is good (Lights on, no noticeable color difference, blinds open, wipes, etc.) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Clean and pleasant fragrance (2 pts)
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Comfortable temperature (2 pts)
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All TVs on, set to an appropriate channel w/volume muted; Closed captioning is on; Remotes properly stored; No visible cables & boxes placed discreetly (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Instructions clearly displayed when using equipment/audio/TV not intuitive (2 pts)
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Signage—good condition, up to date & easy to read (2 pts)
Business Center
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Equipment functioning and in good condition (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Overall condition is good (lights on, furniture, flooring) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Instructions clearly displayed when using equipment not intuitive (2 pts)
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Signage—good condition, up to date, and easy to read (2 pts)
Media Lounge
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Is there a Media Lounge?
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Equip. functioning/present (e.g., remote, games, controller, etc.) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Equipment remote controls properly stored in holder (2 pts)
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Overall condition is good (lights on, furniture, flooring) (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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TV – volume muted & closed captioning on. Remotes properly stored, no visible cables & boxes placed discreetly (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Instructions clearly displayed when using TV/equipment not intuitive (2 pts)
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Signage—good condition, up-to-date, and easy to read (2 pts)
Pool Area
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Pool in good condition (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Fence appearance/condition good (no rust, etc.) (3 pts)
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If pool gate is chained or locked, the is gate secure (3 pts)
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Latch on pool entry gate in good working order (3 pts)
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Signage—good condition, up to date, and easy to read (2 pts)
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Area neat and clean (2 pts)
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Furniture arranged and functional (2 pts)
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Pool bathrooms – Clean, stocked appropriately, lights & fixtures functional (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
Summer House
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Is there a Summer House?
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Area clean and litter-free (2 pts)
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Furniture in good condition (2 pts)
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TV/Fireplace in good working order (2 pts)
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TV – volume muted & closed captioning ON. Remotes properly stored<br>& no visible cables & boxes placed discreetly (3 pts)
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Grill(s) – In good working order & clean condition. If appl, gas/propane is not empty (3 pts)
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Instructions clearly displayed when equipment use (e.g., TV, grill, fireplace) is not intuitive (2 pts)
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Rules sign (if present) placed properly and in good condition (2 pts)
Dog Park
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Is there a Dog Park?
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Adequate mulch/ground cover (2 pts)
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Free of weeds, debris, and litter (2 pts)
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Equipment and fence in good condition & (2 pts)
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Signage – good condition, up-to-date, and easy to read (2 pts)
Other Amenities
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Picnic/BBQ Area(s) – Clean, litter free & appropriate signage present (3 pts)
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Picnic/BBQ Area(s) – Grill(s) – In good working order & clean condition. If appl, gas/propane is not empty (3 pts)
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Playground – Free of litter & weeds; Equipment & fence/border in good condition; Adequate mulch/ground cover; Signage up-to-date & easy to read (5 pts)
- Yes (5)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- No (-5)
- N/A
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Car Wash – Neat, litter-free, and signage in good condition (2 pts)
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Tennis Court – Free of litter & weeds; Net/windscreen/fence in good condition (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Pet Stations – Trash emptied and bags present (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Are there any other amenities not listed above? (e.g., Basketball Court, Movie Theater, Putting Green,etc)
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Other Amenity (Input name in note field) - In good condition (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Other Amenity (Input name in note field) - In good condition (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
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Other Amenity (Input name in note field) - In good condition (4 pts)
- Yes (4)
- No (-1)
- No (-2)
- No (-3)
- No (-4)
- N/A
