Information
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Operations Excellence Audit
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Client / Site
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Conducted on
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Conducted by
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Location
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FOH Manager
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BOH Manager
BOH STATIONS
All refrigeration and storage in good condition and organized.
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Cutter Chiller- 0°C to 4°C
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Fry Chiller- 0°C to 4°C
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Wok Chiller- 0°C to 4°C
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Noodles Chiller - 0°C to 4°C
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Dimsum Chiller- 0°C to 4°C
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Storage (Chiller 0°C to 4°C / Freezer -15° to -18°C )
GRI
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All stocks 6" above the floor and 2" from walls
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All stocks properly labelled
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All items are in APL
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No stocks beyond shelf life
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Clean and organized
Station in proper set-up and all equipment/ tools in good repair & working condition.
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Cutter Station
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Fry Station
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Wok Station
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Noodles Station
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Dimsum Station
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Dish station
Critical Items and Sauces Pick only 3 random items then check sensitivity and over-all taste
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Cutter Station
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Cutter Station
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Cutter Station
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Wok Station
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Wok Station
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Wok Station
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Fry Station
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Fry Station
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Fry Station
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Noodles Station
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Noodles Station
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Noodles Station
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Dimsum Station
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Dimsum Station
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Dimsum Station
BOH ESSENTIAL
BOH Essentials
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Recipe book - available, complete and updated.
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Production sheet - available and being used.
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Clean as you work. Clean as you go.
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Ceiling clean and in good repair.
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Exhaust and air vents clean and in good repair.
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Floors - dry and clean.
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No leaking faucet and in good repair.
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Job aids in place and in good repair
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Sharp and clean Knives.
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Ice machine: clean and in good working condition
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Proper thawing, cooking, cooling and reheating procedures
Safety and Sanitation
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No presence of insects, flies & cockroaches.
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Sanitation bucket and proper towels in use. Green and white towels only.
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Cutting boards clean and sanitized. (No deep marks and no stains)
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Hand washing sink - complete set-up with Sanitation amenities.
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Thermometers are calibrated and used during operations
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First aid kit with complete supplies
Chemicals and cleaning tools
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Mops hanging down and mop sink clean and organized
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Complete mops and follow color coding
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Only approved chemicals used
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Chemicals dispensers clean and functional
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Cleanliness of dish machine
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Take photo of dish machine
Kitchen Forms- properly filled and updated
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Linecheck forms
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Production sheet
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Receiving Inspection report
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Produce washing
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Yielding form
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Thermometer calibration
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Cooling log form
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Wastage/Spoilage form
BOH Team members
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Complete uniform: chef's coat, undershirt, black apron, steel toe, black socks, tickler, pen
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Clean nails, shaven, haircut, no accessories: watch, earrings, ring, baller.
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Practice proper handwashing every 30 mins.
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Updated on the latest BOH Updates- TU/RU/Memo
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Completed validations- initial/1st/3rd/5th month, filed in 201 envelop
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Par level of BOH uniforms for newly hired team members is met.
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New uniforms (3) are issued to every team member.
FOH ESSENTIALS
Store First Impression
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Patio area clean and organized
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Clean glass door and glass panel
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Door person is visible at the door and not behind the podium
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Promotion collaterals updated and organized
Dining Area
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Tables and chairs are aligned. No wobbling tables.
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Tables properly set-up. Caddy and plates aligned.
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Couches are clean. No crumbs/ oil on chairs.
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Observing "Oyster Theory"
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Consistent use of buss tub
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Sense of Urgency
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Organized service station , beverage station and togo area<br><br>
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Using correct towels for busser's kit and polishing
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Signage turned on. No busted lights. Properly adjusted lights
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Sounds in dining area at proper level. TV tuned in correct channel (sports).<br><br>
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ACU at proper temperature
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Sanitizer buckets and towel for bar and busser- in place, correctly used and labelled
MOD ESSENTIALS
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Wearing proper management dress code.<br>
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100% table visit and engages with the guest.<br>
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Conducts pre-shift meeting.<br>
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Dining Leadership.<br>
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Mag card accountability. Not being used by staffs.<br>
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Line check the bar and kitchen.<br>
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Updates floor plan and properly assign stations
BAR Station
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Chiller temperature (0 to 4'C) or items at 8'C or below
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Equipment clean, funtioning and organized
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All items are labelled and rotated
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Rolodex/recipe updated and in use
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Bar item- check quality
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Bar item- check quality
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Bar item- check quality
FOH Team members
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FOH Employees in complete uniform
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Presentable to the guest
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Attentive to guests and apply guest focus at all times
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Completed validations- initial/1st/3rd/5th month, filed in 201 envelop
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Updated on the latest BOH Updates- TU/RU/Memo
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Par level of FOH uniforms for newly hired team members is met.
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New uniforms (3) are issued to regular team members.
SERVICE SEQUENCE
ACKNOWLEDGEMENT
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The Host opens the door for the guest and greets the guest with enthusiasm and energy.
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Seat the guest and introduce MOD, Server, Textify and WiFi Password.
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Hosts are able to manage the wait effectively.
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Hosts are able to explain the Reservation Policies.
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Server acknowledging the guests using ITT.
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Advise the guest about the food Serving Time after repeating orders
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Server sign in the POS to punch the orders using own magnetic card
FOOD PRESENTATION AND DELIVERY
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Serving & delivering items in proper sequence & timing:<br>Beverages- 3 to 5 mins.<br>Soups- 4 to 6 mins<br>Appetizers- 8 to 10 mins.<br>Main Course- 15 to 20 mins<br>Dessert- 4 to 7 mins
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Offer Russian-style service upon delivery of platters, salads or starters for sharing.
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Serve with proper serving gears and condiments.
SECONDARY SERVICES AND OFFERING DESSERTS
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Proper timing of check back.
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Refilling of drinks (Sodas with new glass; Iced Tea and lemonade with decanter)
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Water Service
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Maintain neat table appearance. Wipe spills and crumbs on the table, change dinner napkins.
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Offering desserts and coffee.
BILL PRESENTATION AND THANKING THE GUEST
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Prompt delivery of check upon guest request.
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Ask if guest have privilege card (enthusiastically)
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Server offers Bistro Card
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Server returns change for cash payment or settle the bill on the table for card payment
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Ask the guest for any feedback about the food and service. (Txtify Program)
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Assisting and opening the door for the guest upon leaving.
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Thanking and inviting the guests on their next visit.
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Recommendation
FOOD EXECUTION
Beverages
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Dimsum
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Dimsum
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Soup
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Noodles
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Main Course
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Main course
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Main Course
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
Dessert
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Served on time
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Temperature
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Recipe adherence
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Taste
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Presentation
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Take a photo
OPERATIONS ESSENTIALS
OPERATIONS ESSENTIALS
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Business hours posted & visible.<br>
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Guests are attended to even on lean period.<br>
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Storage areas are locked.<br>
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No "86" items<br>
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MOD in dining all the time<br>
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Operation Hours properly observed.<br>
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Tables are in complete set up and all areas are open for the guest.<br>
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Alley rally conducted and alley rally board is updated
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Bulletin board is updated and organized, updates are signed by team members concerned
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Employee of the month is recognized monthly and posted on the employee area
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General assembly or meeting with team members is conducted regularly
RESTROOM ESSENTIALS
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<br><br>Are floors, walls and toilets clean and in good condition in all restrooms?<br>
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Is the restroom stocked with paper towels, soap and toilet paper? <br>
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Are there no odors present?<br>
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All lights and fixtures in good working order?<br>
REPAIR AND MAINTENANCE
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Complete R&M basic tools
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Service reports filled up by R&M personel and filed in the office
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Manager's Signature
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Manager's Signature
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BOH
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BOH Recommendations
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FOH
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FOH Recommendations