Florida Region - DSD Driver Methods Observation Form

• Audit Title

• Document No.

• Branch

• IBL

• Trainer Name

• OJO Ride

• Certification Ride

• License & Medical Card Verified

  Yes

  No

  N/A

• Smith System Form Completed

  Yes

  No

  N/A

• BBS Observation Completed

  Yes

  No

  N/A

• Conducted on

  Date

• T - Training Required
  P - Proficiency Demonstrated
  N/O - Not Observed, Competency Checked

AM - At Branch Prior to Departure

• Arrives prior to scheduled start time, fully prepared to start work

  T

  P

  N/O

• Meets local appearance standards and requirements for PPE

  T

  P

  N/O

• Obtains HHC, validates correct route on HHC, organizes paperwork prior to departure

  T

  P

  N/O

• Obtains/Verifies necessary supplies (stretch wrap, dock plate, pallet jack, load retainer, blue cooler, etc.)

  T

  P

  N/O

• Moves with sense of urgency

  T

  P

  N/O

• Checks load, verifies first stop, case count with marker, checks vehicle light, secures/locks rear door

  T

  P

  N/O

• Performs pre-trip inspection per guidelines (verifies DVIR or ZONAR completed)

  T

  P

  N/O

• Demonstrates and utilizes set routine (plans ahead, completes all activities prior to moving to next work area)

  T

  P

  N/O

• Exhibits on-time branch departure

  T

  P

  N/O

• Demonstrates stretching daily (2-4-U Program)

  T

  P

  N/O

On Route - Travel to/from Branch and Between Store Deliveries

• Demonstrates and utilizes set routine (enters/exits vehicle)

  T

  P

  N/O

• Plans ahead, knows the store, knows optimal and alternative travel paths

  T

  P

  N/O

• Follows all Mondelez safety guidelines

  T

  P

  N/O

• Obeys all traffic laws

  T

  P

  N/O

• Exhibits safe driving habits (SMITH System)

  T

  P

  N/O

• Adapts to changing traffic/weather conditions

  T

  P

  N/O

• Performs progressive clean-up throughout the day

  T

  P

  N/O

At Store - Delivery Locations

• Arrives at planned delivery time

  T

  P

  N/O

• Use 3-points of contact for entry into & exit from cab

  T

  P

  N/O

• Secures cab and trailer door when unattended

  T

  P

  N/O

• Chocks wheels

  T

  P

  N/O

• Knows the store (delivery location, carry aid storage area, alternate contacts, etc.)

  T

  P

  N/O

• Attracts immediate attention

  T

  P

  N/O

• Conveys sense of urgency

  T

  P

  N/O

• Demonstrates efficient in-vehicle activities

  T

  P

  N/O

• Trailer door raised and lowered in safe manner

  T

  P

  N/O

• Appropriate equipment use based on stop characteristics

  T

  P

  N/O

• Product/Order selection (case count utilizing marker)

  T

  P

  N/O

• Case handling (utilizes proper PPE if necessary)

  T

  P

  N/O

• Next stop verification – if applicable per local policy

  T

  P

  N/O

• Securing of load

  T

  P

  N/O

• Returns

  T

  P

  N/O

• Securing of carry aid

  T

  P

  N/O

• Trailer configuration maintenance

  T

  P

  N/O

• Carry aid movement

  T

  P

  N/O

• Demonstrates efficient backroom activities

  T

  P

  N/O

• Receiver contact maintained to expedite delivery

  T

  P

  N/O

• Product placement

  T

  P

  N/O

• Delivery acceptance

  T

  P

  N/O

• Audit process

  T

  P

  N/O

• Credit and returns process

  T

  P

  N/O

• Securing of trailer/lift gate at first opportunity

  T

  P

  N/O

• Planning ahead to minimize walks

  T

  P

  N/O

• HHC activities (take HHC to each store, gather POD)

  T

  P

  N/O

• Departs store without delay

  T

  P

  N/O

PM - At Branch After Arrival

• Demonstrates and utilizes set routine (plans ahead, completes all activities prior to moving to next work area)

  T

  P

  N/O

• Performs post-trip inspection per guidelines (verifies DVIR or ZONAR completed)

  T

  P

  N/O

• Cleans vehicle (removes waste from tractor/cab, trailer/box truck)

  T

  P

  N/O

• Moves with sense of urgency

  T

  P

  N/O

• Effectively performs HHC settlement and transmission

  T

  P

  N/O

• Completes paperwork (store, vehicle maintenance/repair, daily paperwork)

  T

  P

  N/O

• Communicates and reviews with management per local guidelines

  T

  P

  N/O

• Clocks out and departs property

  T

  P

  N/O

Recap

• Additional Comments

• Certification Achieved – Methods Certified DSD Driver (must score 100% for certification)

• Delivery Driver Not Certified

• Reason for Certification Not Being Achieved (if applicable):

• Training Plan to Gain Proficiency (steps for DMC improvement):

• Schedule for Next Observation

  Date

• Driver Signature

  Sign

• Trainer Signature

  Sign