T - Training Required
P - Proficiency Demonstrated
N/O - Not Observed, Competency Checked

AM - At Branch Prior to Departure

Arrives prior to scheduled start time, fully prepared to start work

Meets local appearance standards and requirements for PPE

Obtains HHC, validates correct route on HHC, organizes paperwork prior to departure

Obtains/Verifies necessary supplies (stretch wrap, dock plate, pallet jack, load retainer, blue cooler, etc.)

Moves with sense of urgency

Checks load, verifies first stop, case count with marker, checks vehicle light, secures/locks rear door

Performs pre-trip inspection per guidelines (verifies DVIR or ZONAR completed)

Demonstrates and utilizes set routine (plans ahead, completes all activities prior to moving to next work area)

Exhibits on-time branch departure

Demonstrates stretching daily (2-4-U Program)

On Route - Travel to/from Branch and Between Store Deliveries

Demonstrates and utilizes set routine (enters/exits vehicle)

Plans ahead, knows the store, knows optimal and alternative travel paths

Follows all Mondelez safety guidelines

Obeys all traffic laws

Exhibits safe driving habits (SMITH System)

Adapts to changing traffic/weather conditions

Performs progressive clean-up throughout the day

At Store - Delivery Locations

Arrives at planned delivery time

Use 3-points of contact for entry into & exit from cab

Secures cab and trailer door when unattended

Chocks wheels

Knows the store (delivery location, carry aid storage area, alternate contacts, etc.)

Attracts immediate attention

Conveys sense of urgency

Demonstrates efficient in-vehicle activities

Trailer door raised and lowered in safe manner

Appropriate equipment use based on stop characteristics

Product/Order selection (case count utilizing marker)

Case handling (utilizes proper PPE if necessary)

Next stop verification – if applicable per local policy

Securing of load


Securing of carry aid

Trailer configuration maintenance

Carry aid movement

Demonstrates efficient backroom activities

Receiver contact maintained to expedite delivery

Product placement

Delivery acceptance

Audit process

Credit and returns process

Securing of trailer/lift gate at first opportunity

Planning ahead to minimize walks

HHC activities (take HHC to each store, gather POD)

Departs store without delay

PM - At Branch After Arrival

Demonstrates and utilizes set routine (plans ahead, completes all activities prior to moving to next work area)

Performs post-trip inspection per guidelines (verifies DVIR or ZONAR completed)

Cleans vehicle (removes waste from tractor/cab, trailer/box truck)

Moves with sense of urgency

Effectively performs HHC settlement and transmission

Completes paperwork (store, vehicle maintenance/repair, daily paperwork)

Communicates and reviews with management per local guidelines

Clocks out and departs property


Additional Comments

Observation Summary

Certification Achieved – Methods Certified DSD Driver (must score 100% for certification)

Delivery Driver Not Certified

Reason for Certification Not Being Achieved (if applicable):

Training Plan to Gain Proficiency (steps for DMC improvement):

Schedule for Next Observation
Driver Signature
Trainer Signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.