Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Daily Huddle

  • Morning huddle

  • Afternoon huddle

Stripers

Uniform standards

  • Are Uniform Standards adhered by all

Grooming

  • Neutral Make up for Women

  • Fixed / Styled Hair

  • Clean Nails

Equipment

  • Are radio devices being used

  • Are MPOS devices being used

  • Does everyone has PDT Device

CX Behaviour

FUELING HIGH ENERGY

  • Greets every customer that enters the store

  • Demonstrates positive body language through smiling, eye contact, proper posture

  • Proactive, approaches each customer interaction with high energy

  • Provides a positive experience to multiple customers

  • Interacts with co-stripers and managers with positive energy

CREATES CONNECTION

  • Highlights exciting products, campaigns, activations for the customer to experience, latest promotions/drops, raffle announcements

  • Observes customer's style and adjusting to their needs

  • Respects and prioritizes the customers

  • Have personalized conversations with customers (collections you like, etc.)

  • Asks open-ended questions to get to know the customer

EXCITE WITH STORIES

  • Uses storytelling style while providing insights and details on collections

  • Inspire the customer with insights on influencers, socmed campaigns, product history

  • Uses the "try on" experience with the customer while continuing the conversation with them

  • Present solutions to customers - highlights in-store and online ordering

  • Shares products that match the customer's style and preference

BUILD LOYALTY

  • Compliments customer's selection

  • Handles returns respectfully

  • Finalizes the customer experience with a positive message whether they made a purchase or not

  • Quick response time to customer order - not more than 3 minutes for every transaction

  • Give name, thank them and invite them back to the store

HANDLING MULTIPLE CUSTOMERS

  • Shows alertness and awareness of surrounding customers.

  • <br>Greeting consistently. No customer is neglected or ignored.

  • Guides and gives the customer something to check out or try on before shifting to another customer

  • Go to another customer to assist - "check out" or "try on"

  • Gets back to the first customer within the timeframe provided

HANDLING OBJECTION

  • Shows grace under pressure

  • Acknowledges the customer's concern

  • Ask specific questions to better understand the situation

  • Repeat the concern to the customer and what they need to check if understood correctly

  • Recommend the right product. Look for a solution

CX initiatives

  • Is there a shift commander on the Selling area?

  • Store Chant is consistent

  • store chant is energetic and lively

  • Is BB updated

  • CX Focus is implemented

  • Is there an Atmosphere Manager

  • Is the Atmos Manager engaging, full of energy

  • Proper use of Locker

  • Is there a Lace-up Corner

  • Is Add on Project being implemented

KPI Awareness

  • Is Sucxess ( Goal) Board Updated

  • Are stripers aware of Store Target

  • Are Stripers aware of their SPH

Store Ambience and Facilities

  • Music is not too soft or not too loud

  • Interactives working ( Selfie Mirror/ BB Arcade)

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.