Title Page

  • Property Name

  • Location
  • Date of Evaluation

  • Evaluator's Name

Evaluation

1. Arrivals

  • Warm greeting upon arrival

  • Efficient check-in process

  • Assistance with luggage

  • Welcome drink or refreshments

  • Offer of a cold towel

  • Explanation of property amenities and services

  • Inviting entrance area

  • Pleasant lighting and decor

  • Relaxing atmosphere upon arrival

2. Accommodations

  • Luxurious bedding and linens

  • Comfortable seating area

  • Well-appointed furnishings

  • High-quality toiletries

  • Complimentary snacks and beverages

  • Entertainment options (TV, streaming services)

  • High-speed internet access

  • Smart room controls (lighting, temperature)

  • Connectivity for personal devices

  • Suites, villas, and specialty room options

  • Different views available (city, ocean, garden)

3. Service Excellence

  • Courteous and attentive service

  • Knowledgeable about property offerings

  • Ability to anticipate guest needs

  • Recognition of repeat guests

  • Customized amenities based on preferences

  • Tailored recommendations and experiences

  • Prompt response to guest requests

  • Efficient resolution of issues or concerns

  • Quick service in restaurants and other facilities

4. Staff

  • Ongoing training programs for staff

  • Skill development in hospitality and guest service

  • Emphasis on continuous improvement

  • Adequate staffing levels to meet guest needs

  • Availability of staff in all areas of the property

  • Responsive to guest inquiries and requests

  • Well-groomed and uniformed staff

  • Clean and presentable attire

  • Attention to personal hygiene and grooming standards

5. Facilities and Amenities

  • Quality of treatments and services offered

  • Relaxing ambiance in spa areas

  • Well-maintained facilities and equipment

  • Fitness center with modern equipment

  • Swimming pools with comfortable lounging areas

  • Outdoor recreational activities available

  • Variety of restaurants and cuisines

  • Quality of food and presentation

  • Unique dining experiences offered

6. Housekeeping

  • Regular cleaning of guest rooms and public areas

  • Attention to detail in cleaning procedures

  • Discreet and respectful housekeeping service

  • Evening turndown service with amenities

  • Freshening of bedding and linens

  • Preparation for guest comfort during the night

7. Cleanliness and Maintenance

  • Cleanliness of public areas, including lobbies and corridors

  • Tidiness of outdoor spaces and gardens

  • Attention to detail in cleanliness throughout the property

  • Regular upkeep of buildings and structures

  • Prompt repairs of any issues or damages

  • Preventive maintenance to prevent future problems

8. Dining Experiences

  • Elegant and inviting ambiance

  • Comfortable seating arrangements

  • Thoughtful decor and lighting

  • Creativity and innovation in menu offerings

  • Use of fresh, high-quality ingredients

  • Presentation of dishes and attention to detail

  • Professional and knowledgeable waitstaff

  • Timely service and attention to guest needs

  • Assistance with menu selections and recommendations

9. Spa and Wellness Facilities

  • Range of treatments available (massage, facials, etc.)

  • Qualified and experienced therapists

  • Relaxing ambiance in treatment rooms

  • Sauna, steam room, or hot tub facilities

  • Fitness classes or personal training options

  • Wellness programs or workshops offered

  • Cleanliness and sanitation of spa facilities

  • Proper hygiene practices by staff

  • Safe and comfortable environment for guests

10. Overall Ambiance

  • Atmosphere Throughout the Property

  • Consistent theme or design elements

  • Harmonious flow between indoor and outdoor spaces

  • Welcoming and inclusive ambiance for all guests

  • Thoughtful lighting design to create ambiance

  • Use of natural light where possible

  • Evening lighting that enhances the property's beauty

  • Pleasant background music in public areas

  • Quiet zones for relaxation and tranquility

  • Consideration of noise levels in communal spaces

11. Attention to Detail

  • Welcome amenities tailored to guest preferences

  • Customized experiences based on guest interests

  • Recognition of special occasions or milestones

  • Thoughtful amenities provided in-room

  • Seamless service experiences throughout the property

  • Anticipation of guest needs before they arise

  • Thoughtful decor choices that reflect the property's identity

  • Attention to detail in furnishings and accessories

  • Artistic touches that enhance the guest experience

12. Sustainability and Environmental Initiatives

  • Use of eco-friendly materials and products

  • Energy-efficient operations and systems

  • Waste reduction and recycling initiatives

  • Support for local charities and organizations

  • Participation in community events and initiatives

  • Contributions to environmental conservation efforts

  • Education and awareness programs for guests and staff

  • Transparency in environmental initiatives and practices

  • Commitment to minimizing environmental impact

13. Health and Safety Standards

  • Adherence to local health and safety regulations

  • Implementation of industry best practices

  • Training programs for staff on health and safety protocols

  • Emergency response plans in place

  • Regular drills and training exercises

  • Communication systems for emergencies

  • Hand hygiene stations available throughout the property

  • Regular disinfection of high-touch surfaces

  • Cleaning protocols for guest rooms and public areas

14. Technology and Digital Amenities

  • High-speed internet access available throughout the property

  • Easy-to-use digital interfaces for guests

  • Integration of technology for seamless guest experiences

  • Property-specific apps for guest services and information

  • Mobile check-in and check-out options

  • Digital concierge services for guest assistance

  • Smart room controls for lighting, temperature, and entertainment

  • Connectivity for personal devices

  • High-definition televisions with streaming services

15. Cultural Sensitivity and Inclusivity

  • Training programs for staff on cultural sensitivity

  • Representation of diverse cultures in property decor and offerings

  • Respectful treatment of guests from all cultural backgrounds

  • Use of inclusive language in written and verbal communication

  • Sensitivity to pronoun preferences and gender identities

  • Accessibility features for guests with communication needs

  • Hosting of cultural events and celebrations

  • Inclusion of diverse cultural experiences in property programming

  • Collaboration with local cultural organizations for guest engagement

  • Accessible facilities and accommodations for guests with mobility impairments

  • Tactile signage and Braille materials for guests with visual impairments

  • Assistance services for guests with hearing impairments, such as sign language interpretation

  • Diversity training programs for staff to foster an inclusive workplace environment

  • Support for diversity and inclusion initiatives within the local community

  • Equal opportunities for advancement and representation within the property's workforce

Completion

  • Comments and Notes

  • Evaluator's Sign-off

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