Title Page
-
We are proud ambassadors of Waldorf Astoria and demonstrate elegance through impeccable grooming…
-
Conducted on
-
Prepared by
-
Location
-
...highly articulate luxury language...
-
...and exceptional attention to details in all guest offerings and areas.
-
We work as “one team” across all departments to provide seamless service…
-
...sharing guest information and preferences to personalize their experiences...
-
...and ensure they never have to repeat themselves.
-
We craft moments of surprise and delight to deliver unforgettable experiences unique to our property that guests will cherish for a lifetime and continuously reimagine the guest experience to be at the forefront of iconic luxury.
-
We create a warm and inviting welcome by maintaining positive body language…
-
...using open gestures...
-
...and always being first to acknowledge each guest we encounter with a sincere smile and eye contact at 10 feet (3 meters)…
-
...and an authentic greeting at 5 feet (1.5 meters).
-
We anticipate guest needs and deliver effortless luxury by being thoughtful and intuitive as we ask questions...
-
...actively listen…
-
...and pay attention to clues to learn their preferences.
-
We are knowledgeable about the offerings within our property and surrounding area to provide detailed information…
-
...and personalized recommendations.
-
We demonstrate empowerment to exceed guest expectations by taking ownership of guest opportunities and requests…
-
...offering alternatives…
-
...and following up to ensure every detail has been executed flawlessly in the quoted timeframe.
-
We engage with guests in a heartfelt manner by introducing ourselves…
-
...naturally using their name in an attentive conversation…
-
...and always offering to escort them to their destination rather than providing directions.
-
We build meaningful connections with guests that demonstrate genuine concern and interest making them feel comfortable and at ease…
-
...while always maintaining the highest standards of integrity and professionalism.
-
We create a memorable last impression of sincere appreciation by closing each guest encounter with a thank you…
-
...an offer of further assistance…
-
...and a personalized invitation to return that acknowledges something unique about their stay.
Untitled Page
