Forest Hill Security Guard - Quick Audit V2.0

Information

Guard Standards

What are the key things to remember prior to leaving the security office to commence your shift. ( Sign into register, Sign out Radio, Keys & Wand, check presentation, clean shaven, crowd control number on.
If your shift starts at 1300 hrs at what time are you required to be onsite to start your shift? ( At least 15 Min Prior to shift commencing. )

If someone began shooting in the mall, what would you do? (2 most important things: Get People to Safety & Get Information to Police)
Q: What time do each of the centre entry doors open. A: Coles & Liquorland - 06:40am Post Office - 06:45am Westpac - 07:40am CBA - 08:00am
You receive a question from the Media, what do you do? Inform them that unfortunately you can't comment but you will get someone who can (if unavailable, take down their name, company, number & deadline) Centre Manager is the only person on site who can talk to the media
When do we call police for a lost child? After 10mins from when we the search begins

Q. You are called to a slip & Fall incident near the food court. After dealing with the incident what reports need to be completed and what information do you need to get from the injured person. witnesses etc. A.
Are retailers allowed to use ladders in the malls when working on their shop front windows during trade? (No, these works should be completed outside of the core trading hours)

CODE Orange = Evacuation
CODE Blue= Medical Emergency
CODE RED = Fire
CODE PURPLE = Bomb Threat
How do you make a radio call a priority? (Use the word "ALPHA" after calling the code colour. Eg. Code Blue Alpha)
How many times do you repeat a code name if it is urgently? (Twice)

Q. Where are the privacy screens, Pillow & Blanket Located ? A. Cleaners Office
Q. Where are the Emergency Water and Gas Shutoff Systems? A. In Cage behind Building near the FIP
Q. Where are the first aid kits located? A. Security Office, CM & Cleaners Office (Primary - CM Boardroom, Secondary - Maintenance Workshop)
In a emergency situation, what uniform items should be worn? And where can you find them? (Emergency Vest & Warden Hat Located in cleaners trolleys)

Where is the AED's located? In the Centre on the wall near Amcal
If a member of the public asks to use the AED, What would you do? (Give it to them & assist where possible)

If a customer comes to you and says they cannot find their car, what processes would you undertake to re-unite the customer with their car? Find out what entry they drove in, which shop they first saw, did they drive up a ramp, etc....

A Customer reports to you that there is a child locked in a car in the car park. What actions do you take? Take Break Glass & First Aid Kits with you, Locate Car, Confirm Child is alone in car, Contact 000. If child is in immediate danger use break glass kit to free child.
You see a banned offender in the mall, what do you do? (Approach the offender, remind him/her that they are banned and then ask them to leave the center)
You receive a call from the cleaners advising that they have found a wallet in the food court. What do you do? (Attend the food court collect the wallet check content and confirm any cash in the wallet with the cleaner that handed it to you. Take the wallet to CSD1 and again confirm contents of wallet with the person you hand it to. Make a page for owner of wallet to come to desk. Make sure you are on CCTV while you are in possession of the wallet.)
You receive a call from a retailer advising that they have apprehended an offender for theft from their shop. You attend the store to take details. What key details do you need to obtain? ( Offenders Name, Address & DOB, Reporting Person's Name & Contact Number, Total Value of stolen goods, Take Photo of Offender & Stolen Goods, Attending Police Details )
You are walking through the mall when you locate a shoe box in a plastic bag located next to the entry to a lift. What do you do? ( Follow HOT ALERTS, Review CCTV to try to find owner, ask surrounding retailers if they saw anyone put it there