Freshippo Mystery Shopper Checklist

• Prepared by

• Conducted on

  Date

• Was it easy to get here？

• I can easily found the entrance.

• Upon entering, was there a welcome sign？

• Did the receptionist/staff person greet you?

• Whether the store decoration is harmonious?

• As far as I could see, it was clean and tidy.

• I feel that each section is laid out properly.

• There is a wide range of goods.

• These goods are placed in an orderly way.

• The price of the goods is very reasonable.

• Shelves are always ample and goods are replenished in a timely manner.

• Is the package complete?

• Is the seafood fresh?

• Is the processing of goods standardized?

Staff 员工

• The staffs were properly dressed and tidy.

• The staffs were working hard and doing nothing else.

• Was the division of labor of staff clear?

• The staffs were always ready to help you.

• During the communication, I felt staff's attitude was always friendly.

• How well the staffs explained things in a clear manner？

• Whether the staffs were clear about the location, price and preferential activities of the goods.

• Whether the staff was willing to give you personalized service?

• Did staff force sell products when you said no?

Facility 设施

• Free WiFi was easy to use.

• Whether self-service equipment is convenien？

• Whether the facilities are humanized？

• Was the use of facilities clearly explained?

• I had many opportunities to sample food.

• I could enjoy the preferential activities.

• I could experience the pleasant shopping atmosphere.

• Everyone here is having a good time.

• Your satisfaction with waiting time for food.