FSM Field Assessment

• Customer Name

• Conducted on

  Date

• Prepared by (Manager Name)

• Location
  Address

• Technician Name

• Is the technician onsite?

  Yes

  No

• Reminder to bring SHS Tote and SHS Checklist.

Quality

• Is the dish mounted per DNS standards? (4 corners secured on concrete/brick walls, fascia mount with bracket 2 center lags 3" into the stud with all 4 corners secured, roof mount with bishop tape and 2 center lags 3" into the stud and 4 corners secured, wood wall mount 4 corners secured and 2 center lags are 3" lags into a stud, corner mount installed per standards, Dishnet and 500+ dish mounted with proper mast and struts)<br>

  Yes

  No

  N/A

• Are all fittings torqued to 30/lbs?

  Yes

  No

  N/A

• Is signal passing at the dish? Use Super Buddy to check.

  Yes

  No

  N/A

• Add pictures of Limit scan at ground block

  Media

• Is signal at all receivers passing? Use Super Buddy to check.

  Yes

  No

  N/A

• Add pictures of limit scan behind receiver

  Media

• Check for clear LOS (5 degree clearance for all orbitals)

  Yes

  No

  N/A

• Does customer know how to recover when off input?

  Yes

  No

  N/A

• Is limited mode set on all TV's? Unless programmed to customers device.

  Yes

  No

  N/A

• Is the proper cable used to complete the work order? RG-6 rated to 3 GHZ cable for the hopper and hopper with sling. RG-6 in good condition to all other receiver types.

  Yes

  No

  N/A

• Is sat auto tune set to all TV 2 locations?

  Yes

  No

  N/A

• Does the customer have internet? If so is it connected to the system?

  Yes

  No

  N/A

SHS/Vivint

• Did the technician fill out the SHS checklist & CSAT Flyer than give them to the customer to review what they have identified as opportunities to improve the customers experience with dish?<br>

  Yes

  No

  N/A

• Did technician bring smart home tote and set it up next to main TV in the house?

  Yes

  No

  N/A

• Did the technician speak to the customer about vivint? And show the video?

  Yes

  No

  N/A

• Did the technician hang the breakout door flyers? On the 3 houses across the street, on the 3 houses to the left and 3 houses to the right?

  Yes

  No

  N/A

Followup

• If any step was not followed for quality/SHS/vivint, what coaching/followup action are you going to take? And when will it be completed?

• Manager Signature

  Sign

• Reminder to bring SHS Tote and SHS Checklist.

Safety

• Van Parked Properly (Backed in with cones Deployed)

  Yes

  No

  N/A

• Is cab of van clean and organized, no coolers up front, no tools or no tool pouch, no papers on the dash board, no equipment (Receivers, LNBF's or SHS)

  Yes

  No

  N/A

• Is the technician using the proper PPE, Hard hat, safety glasses, boot covers?

  Yes

  No

  N/A

• If the technician is utilizing a ladder. Complete a ladder evaluation.

  Yes

  No

  N/A

• If the technician fails on any of the safety inspection a follow up is required on the technician's next working day even if this required to be pass along to another manager. What corrective action did you take to correct the safety issue.

Uniform

• Is the technician in the proper uniform in good condition with his ID badge visible, shirt tucked in, belt on?

  Yes

  No

  N/A

• What was not in compliance for the technicians uniform? What action was taken to correct the issue?

Quality

• Check for clear LOS (5 degree clearance for all orbitals)

  Yes

  No

  N/A

• Is the dish mounted per DNS standards? (4 corners secured on concrete/brick walls, fascia mount with bracket 2 center lags 3" into the stud with all 4 corners secured, roof mount with bishop tape and 2 center lags 3" into the stud and 4 corners secured, wood wall mount 4 corners secured and 2 center lags are 3" lags into a stud, corner mount installed per standards, Dishnet and 500+ dish mounted with proper mast and struts)<br>

  Yes

  No

  N/A

• Are all fittings torqued to 30/lbs?

  Yes

  No

  N/A

• Is signal passing at the dish? Use Super Buddy to check.

  Yes

  No

  N/A

• Add pictures of Limit scan at ground block

  Media

• Is signal at all receivers passing? Use Super Buddy to check.

  Yes

  No

  N/A

• Add pictures of limit scan behind receiver

  Media

• Does customer know how to recover when off input?

  Yes

  No

  N/A

• Is limited mode set on all TV's? Unless programmed to customers device.

  Yes

  No

  N/A

• Is the proper cable used to complete the work order? RG-6 rated to 3 GHZ cable for the hopper and hopper with sling. RG-6 in good condition to all other receiver types.<br>

  Yes

  No

  N/A

• Is sat auto tune set to all TV 2 locations?

  Yes

  No

  N/A

• Does the customer have internet? If so is it connected to the system?<br>

  Yes

  No

  N/A

SHS/Vivint

• Did the technician fill out the SHS checklist & CSAT Flyer than give them to the customer to review what they have identified as opportunities to improve the customers experience with dish?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Did technician bring smart home tote and set it up next to main TV in the house?

  Yes

  No

  N/A

• Has the technician installed a surge protector on the receivers he is working with on an upgrade or service call? <br>

  Yes

  No

  N/A

• New installations did the technician plugged in the receiver to the surge protector? (following the surge protector process)<br>

  Yes

  No

  N/A

• If the technician is working on a NC and is not to the point of installing receivers, check his van to identify which surge protector was used on the last customer for the surge protector process. If none can be identified ask the technician if they are following the surge process. Were you able to identify the surge protector?<br>

  Yes

  No

  N/A

• Did the technician speak to the customer about vivint? And show the video?<br>

  Yes

  No

  N/A

• Did the technician hang the breakout door flyers? On the 3 houses across the street, on the 3 houses to the left and 3 houses to the right? <br>

  Yes

  No

  N/A

Follow up

• If any step was not followed for Safety/quality/SHS/vivint, what coaching/followup action are you going to take? And when will it be completed?

• Technician Signature understanding if he PASSED or FAILED this QC and the follow up to be taken

  Sign

• Manager Signature

  Sign