FTP Review

• Delegate being reviewed

• Is this delegate on the FTP program

  Yes

  No

• Coach

• Conducted on

  Date

• Start date of Delegate

  Date
• Location
  Address

• Pictures from open. Min 6 uploaded.

  Media

• Coach's comments on the open

• Pictures of Pizza (Min 3)

  Media

• Coach's Comments on pizzas

• Cut test Pre and Post Cut

  Media

• Coach's Comments on Cut test

• Was the cut test a sell?

  Yes

  No

  N/A

• Is the store customer ready?

  Yes

  No

  N/A

• Coach's Comments on Customer ready

• Is the store OER Ready?

  Yes

  No

  N/A

• Coach's comments on OER ready

• Total controlable points lost (Including Extremes which are controlable)

  0-5

  6-10

  11-15

  16-19

  24+

• Picture of Pocket guide

  Media

• Coach's notes on OER Score

• Score on CSR station

  0-5

  6-10

  11-15

  16-24

  25-27

• Comments on CSR Station

• Score on Make Station

  0-10

  10-15

  16-19

  20+

• Comments from Make station

• Score on Delivery Station

  0-5

  6-10

  11-15

  16+

• Comments on Delivery Station

• Score on Gateway Section

  0-3

  4-7

  8+

• Comments on gateway section

• Score on Managerial Section

  0-8

  9-16

  17-23

  24+

• Comments on the Managerial section

• Total Score of Bingo Section

  0-50

  51-70

  71-92

  93-110

  111+

Refering to the Table of store A, B and C

• Which store needs immediate attention and why?

• If you were assistant manager at store C what would be your two main concerns? And how would you combat them?

• If you were managing store A where might you be able to better balance the labour?

• Which store is performing as a whole the best and why?

• Why for similar sales store are their big differences in the service?

• How might you combat the food difference in stores A and C?

• What is more important, sales increases or order count increase

• How would you do this?

Screenshot of Dashboard

• Can you explain this to me

General Questions

• What tools are there available to develop your team

• HR – What would you do if a staff member raises you an issue about another member of staff

• Did they Pass the Store Walk around sections

  Yes

  No

  N/A

• Did they pass the Bingo Section

  Yes

  No

  N/A

• Action points post review

• How ready is candidate (0-4 needs work, 5-7 average, 8-10 amazing)