Fuddruckers Houston Market Inspection

Performance Review

• Audit Title

• Document No.

• Name:

• Store Number:

• Conducted on

  Date

• Prepared by

Internal Service: Values Our People and Our Culture

• Instructions: Enter appropriate response. Then provide the actual scores the location received for the quarter.

• Staffing at appropriate levels: 1 employee per $1000 in sales per week?

  Yes

  No

  N/A

• On-boarding (new hire) Goal is 100% with in 2 weeks. (Tablet, Certifications and OJTs Completed)

  Yes

  No

  N/A

• Management Staffing- Minimum 4 Certified Team Leaders per store (PIC don’t Qualify). And 1 Assistant or Hipo Assistant Manager Candidate if store exceeds $23,000.

  Yes

  No

  N/A

• Cross-trained 3+ workstations (TM)- Goal is 80%.

  Yes

  No

  N/A

• Highlights

• Opportunities

• Action Plan

External Service- Values our guest-centric culture, provides friendly and hassle free service in a timely manner.

• Alerts- Under 4 alerts per 10k

  Needs Improvement

  Meets Standard

  Exceeds Standard

• VOG- All categories at or above company average.

  Yes

  No

  N/A

• Top Box- Above FuddSystem Average

  Yes

  No

  N/A

• Bottom Box- Below Fudd System Average

  Good

  Fair

  Poor

  N/A

• Inaccuracy below 5%- Score from VOG report

  Yes

  No

  N/A

• Food Temp- Above Fudd System Average

  Yes

  No

  N/A

• Food Taste- Above Fudd system average

  Yes

  No

  N/A

• Friendliness- Above Fudd System Average

  Yes

  No

  N/A

• Order Time- Above FuddSystem Average

  Yes

  No

  N/A

• Employee Appearance Uniform- Above FuddSystem Average

  Yes

  No

  N/A

• Cleanliness of Facility- Above FuddSystem Average

  Yes

  No

  N/A

• Likely to recommend- Above Fudd System Average

  Yes

  No

  N/A

• Mystery Shops- 95% Average for Quarter

  Yes

  No

  N/A

• Guest contact rate over 60%- Report Card

  Yes

  No

  N/A

• Speed of Service- Under 4:15 total. Breakfast -3:30, Lunch -3:00, snack -4:00, Dinner -4:30, Late night -5:00

  Yes

  No

  N/A

• Food Safety- 97% or higher.

  Yes

  No

  N/A

• Highlights

• Opportunities

• Action Plans

Higher Profits- Financial Performance

• Sales- At or Above Fudd Company Average for the Quarter

  Yes

  No

  N/A

• Transactions- At or Above Fudd Company Average for the Quarter

  Yes

  No

  N/A

• Food Cost- Under 26%

  Yes

  No

  N/A

• Packaging- Under 2.5%

  Yes

  No

  N/A

• Supplies- Under 1%

  Yes

  No

  N/A

• Labor- Makes goal according to sliding scale.

  Yes

  No

  N/A

• Over Time- Zero Overtime

  Yes

  No

  N/A

• Highlights

• Opportunities

• Action Plans

Overall Performance

• Summary

• Date and Time Presented

  Date

• Manager Signature

  Sign

• District Manager Signature

  Sign

• Good

  Fair

  Poor

  N/A