Full Optimization Check - Cape Union Mart.

Assess the inspiration and energy levels of the morning meeting held by the Store Leader?

Are all team members in the correct uniform with badges and the correct masks?

Is every team member aware of the store performance, their performance, and all important promotions in the store?

Are the front windows clean, are banners correct and steamed where needed, and is all lighting in the windows working?

Is the correct pricing and template used for items displayed in the window?

Are all mannequins dressed as outfits will be worn/equipment displayed as it would be used (in windows and on the sales floor)?

Assess the overall cleanliness and housekeeping of the store and stockroom?

Are active equipment demonstrations happening at the front door? Add a picture of the demonstration.

Rate the level on which customers can interact with equipment after checking 10 samples (Display out of box/ lights switched on?) Add notes and photos of optimizations identified.

Is the VM brief correctly implemented in all windows?

Is the best product/equipment merchandised in the store hotspots/front and secondary tables (keeping value of sales that could be generated in areas in mind as well as the top 10 selling items of the previous day)? Add photos of optimizations identified.

Are the merchandising principles in the apparel sections (Old Khaki, Kway, Rare earth, Fila, etc) implemented as per VM instructions? Add notes and photos of optimizations identified.

Check that all current promotions are implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

Are all display cabinet merchandise displayed by category with the features of the product shown and priced correctly with consistent font disciplines (same font on all prices)?

Are backpacks/sleeping bags displayed correctly and are all display units priced?

Check the flat packing standards in store (Maximum height with size stickering)

Is footwear and sock walls full, priced correctly, updated product/layout in place?

Shoe care products merchandised close the footwear wall?

Rate the overall in-store marketing (Signage) disciplines in the store. (Visible to customers and relevant to the area where used)?

No boxes on the sales floor when the store is trading other than boxes being merchandised.

Are the store aircons working set at optimal temperature?

Correct store music on and playing at an acceptable level?

Store lights working and positioned correctly?

Has 1 VM checklist per week been completed by leadership with action taken on out-of-line areas?

Does the store have their planogram (indicating which team member is responsible for what section) up in the back to assess departmental responsibilities?

Are the daily departmental checklists for the week filed?

Identify all maintenance issues in the store and assess the level that the leader is attending to or following up on issues?

Assess the neatness of the POS area?

Check a sample of edible products and assess if expiry dates have been checked and old products removed?

Has the best product been merchandised in the prominent areas within the snake unit?

Is the correct mix of product merchandised in front of POS units?

Assess snake units, POS and behind POS for product optimization. Add notes and photos of optimizations identified?

Assess if every customer's journey starts with being greeted and directed at the front door and their hands sanitized (Not just "Hi sir or maám" but Thank you for choosing our Cape Union Mart and how can we start your journey today")?

Are the Fitting rooms clean and merchandise free (no security tags hidden behind the mirrors)?

Assess the level of customer service checks by the leadership (needs to complete one per day per person with immediate feedback and corrective action)?

Are cashiers promoting add-on sales and is there an add-on-sale target set for every cashier?

Check the report on store repairs?

Friends and Family - Are cashiers asking every customer "Sir/Ma'am are you enjoying the benefits of our friends and family program"?

Assess the standards in the stockroom - must mirror the sales floor with regards to world-class standards (all departments to be kept separate, Flatpack floor ready, Footwear top to bottom/ left to right, Stock in boxes neat and floor ready)?

Customer set-asides area maintained and expiry dates checked (check till slip attached)?

Lay buy area maintained and expiry dates checked?

Check a sample of 10 items: Are they represented on the sales floor?

Check a selection of 10 rails/ wall bays of apparel for size curving disciplines?

Check a sample of 20 rail arms - are they stocked optimally (not too empty and not too full as to be difficult to shop from)?

Assess the level of odd stock management by the store leader (4 or fewer items per S.K.U)?

In Transit - No IBT's older than 1 week?

Assess the active approach from the store leader on out-of-stock items (stock jockey communication/requesting assistance from the Area Leader)?

Check that all consolidations have been actioned since the last check?

Check if all price changes from the last visit have been actioned (check barcodes and price override report)?

Check a sample of 10 - 15 days: Are the Covid 19 checklists are completed in full and signed off by Leadership every single day (Symptoms identified/ Active screenings happening/ Active in-store sanitation and cleaning happening)?

Check a sample of 10 - 15 days: Are the refund checks being done following the correct procedures and make a note of 4 refund transactions physically checked during the visit?

Are the ultraviolet lights in working order and actively used to check for counterfeit banknotes?

Check for understanding of banking policies with Leadership and if it gets followed when taking cash to the bank?

Is rubbish discarded in clear plastic bags and does the bags get checked by leadership before leaving the store?

Do alarms get tested weekly with proof filed?

Are the manual sales books kept in the safe?

Check a sample of 20 applicable items for Sensormatic tagging?

Assess negative stock issues and the active management thereof by the store leadership?

Assess the feedback from the store leadership on the latest automated shrinkage report for accuracy?

Assess weekly completion of Hazard counts and theft adjustments done?

Assess perpetual count completion?

Have all ladders been removed from the sales floor when not actively in use?

Are the fire extinguisher services up to date?

Is every section on the sales floor covered by a team member to observe attempted shoplifting at all times?

Check the level on which the Ohasa file is maintained as per required policies by store leadership?

Rate the month-to-date sales performance against targeted sales?

Rate the month-to-date UPT performance of the store against target?

Rate the month-to-date basket size performance of the store against target?

Rate the month-to-date sign up performance of the store against target?

Rate the month-to-date Omni performance of the store against the target?

Rate Staff training - product ignite test completion rate?

Rate the level of Staff personnel and Brag file management?

Assess the level that Leadership manages poor-performing staff members and celebrates great performance (Documented and proof)?