FW Studio Quick Hit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Studio Location:

EXTERIOR

• All fixtures, signage, and entryway are clean and in good condition

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Sign is correctly lit(if applicable)

  Yes

  No

  N/A

HOSPITALITY

• Staffing levels seemed adequate to match studio volume

  YES

  NO

  N/A

• Studio team was actively working to engage with guests in zones throughout studio

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• All guests were warmly greeted upon entrance to the studio

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Studio team is knowledgeable about current promotions and engaging with guests to sell through education of options offered

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Studio team is in correct uniform and looks presentable

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Studio team is NOT huddled behind the front desk

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Lobby music is turned on at a good level. The space feels welcoming.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

FACILITIES

• There is evidence of deep cleaning and the studio feels well maintained

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• All fixtures/furniture are in good condition and fit within our current design scope per studio.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Bathrooms are clean and stocked with necessary amenities.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Shower rooms are clean, fully stocked with towels and amenities, and in good repair

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Changing rooms are clean, fully stocked, and in good repair

  Killing It

  Meets Performance

  Improvement Needed

  N/A

APPAREL

• All merchandise is according to Visual Merchandising standards, fully stocked, and signage is appropriate

  Killing It

  Meets Performance

  Improvement Needed

  N/A

CLASS/STADIUM EXPERIENCE

• Please select that date and time of your class:

  Date

• Which class format did you participate in?

  Wheel

  Barre

  No class--just stopped by!

• Instructor Name:

• Studio team was present in stadium to help guests at the beginning of class.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Sound system was in good working order (N/A if issue has been logged)

  YES

  NO

  N/A

• HVAC was in good working order (N/A if issue has been logged with facilities)

  YES

  NO

  N/A

• All equipment (arm bars, bikes, balls, bands) were clean and in good condition

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Stadium/barre room facility were maintained and clean

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• It was evident that both instructor and studio were attentive to the first time rider/pulser experience, including bike setup and asking about injuries before class.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• Instructor was interacting with guests both pre and post class

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• The instructor was professional, motivating, and taught a badass class

  YES

  NO

  N/A

FLY ANYWHERE

• If applicable, the showrooms products, bike and accessories, are all presented appropriately.

  Yes

  No

  N/A

• If applicable, the team actively engages guests who demonstrate interest in Fly Anywhere.

  Killing It

  Meets Performance

  Improvement Needed

  N/A

• The team shows a general understanding of Fly Anywhere and can confidentially speak to its key features and benefits.

  Killing It

  Meets Performance

  Improvement Needed

  N/A