G.E.T.T. SPOTLIGHT

• Evaluation consists of yes (10) or no (0) answers. In the end of the evaluation sum up the total score for the evaluation. Answer each accordingly and in an unbiased manner.

INTRODUCTION

• DEPARTMENT NAME

• EMPLOYEE NAME

• POSITION

• DAY, DATE AND TIME OF OBSERVATION

  Date

• SUPERVISOR CONDUCTING EVALUATION

GREET

• Initiated guest-contact and spoke first?

  Yes

  No

  N/A

• Smiled and made eye-contact?

  Yes

  No

  N/A

ENGAGE

• Maintained eye-contact. throughout the interaction?

  Yes

  No

  N/A

• Introduced themselves to the guest?

  Yes

  No

  N/A

• Provoke the guest to discover something new?

  Yes

  No

  N/A

• Determined and used the guest's name?

  Yes

  No

  N/A

• Offered additional assistance to the guest?

  Yes

  No

  N/A

• Checked for satisfaction to ensure guest needs were met?

  Yes

  No

  N/A

THANK

• Thanked the guest for visiting our property?

  Yes

  No

  N/A

TIMELINESS

• Served the guest within established delivery time?

  Yes

  No

  N/A

REVIEW

• Leader Signature

  Sign

• Team Member Signature

  Sign