Title Page

  • Conducted on

  • Lila Chehab

  • Galleria Mall - Al Barsha

Galleria Mall - Al Barsha Internal Audit Checklist

Critical Non Conformity

  • No expired food is found in the outlet

  • All eggs used in premises are stored in the chiller and pasteurized

  • No food left for more than 4 hours in the temperature danger zone without monitoring being used

  • Cross-contamination between raw and ready-to-eat food (surfaces, personal hygiene, gloves use, fridge order, flow of food, dumb waiter...)

  • Potable water tests are available free of <br>microorganisms, results are updated (every tap tested twice per year<br>

  • No food is re-frozen (frozen, thawed then frozen again without prior cooking)

  • Vegetable sanitation is appropriate: sanitizer used, concentration, method of dosage, water source, technique used, drying process….

  • Food is held at acceptable temperatures in Bain-marie (above 60°C) and Bain Marie is pre-heated before placing hot food

  • Food is cooked to minimum internal temperature. <br>(Poultry: 75°C, Meat: 75°C, Reheating: 75°C) and <br>Employees know minimum internal temperatures for PHF<br>

  • The temperature of the dishwasher reaches at least 82°C or dishes are chemically sanitized and dishwashing detergents are correctly used, properly stocked and correctly connected to the dishwasher (tubes are straight and unclogged)

  • Food is cooled properly

  • No signs of insects, rodents and pests in openings, cracks, hot areas, printers, elevators, cable covers, no gnawing signs, no chewed packages, no signs of droppings or smears, no signs of footprint in dust etc

  • Hairnets are available in the outlet; all employees are wearing a hair net or any kind of complete hair restraint

  • All food is received labeled with a production and expiry date

  • FEFO (First Expired First Out) is respected

  • No steel wool pads are used

  • Surfaces are properly cleaned and sanitized, and sanitizer concentration is correct

  • Microfiber wiping towel should be cleaned and disinfected after each use by immersing in boiling water for not less than one minute or by using a disinfecting agent every 2 hours. Placed in a container and labeled .

Receiving Area

  • Biometric Machine Operational, Clean and Well Maintained.

  • Receiving Area Operational, Clean and Well Maintained.

  • Ceilings, Clean, Well Maintained and Covered

  • Walls , Clean , Well Maintained and Covered

  • Fly Trap 1 Operational, Clean and Well Maintained.

  • Hand Wash Sink Operational, Clean and Well Maintained.

  • Tissue Dispenser Operational, Clean and Well Maintained.

  • Drainage Operational, Clean and Well Maintained.

  • Office area is clean and well maintained

  • Staff water dispenser is operational, clean and well maintained.

  • Compartment sink is operational , clean and well maintained.

  • Knife Sterilizer cabinet is operational, clean and well maintained.

Dishwashing Area

  • Dish-washing Machine Operational, Clean and Well<br>Maintained.

  • Glass-washing machine operational,clean and well maintained.

  • Double Sink Operational, Clean and Well Maintained.

  • Hand Wash Sink Operational, Clean and Well Maintained.

  • All chemicals are stored in the chemical cabinet and well maintained.

  • Presence of sufficient & proper cleaning facilities & tools

  • Use of approved cleaning and disinfecting chemicals

  • Drying shelves and storage shelves are free and isolated from of any foreign object that would cause contamination (employee clothing, cleaning equipment, garbage cans, dirty dishes)

  • Garbage bin in the dishwashing area is not overflowing (it may be uncovered)

  • Fly Trap 1 Operational, Clean and Well Maintained.

  • Hose pipe operational and well maintained

Hot Section

  • Stand Alone freezer operational , clean and well maintained.

  • Stand alone freezer temperature <-18 ° C

  • Blast freezer operational,clean and well maintained.

  • Blast freezer temperature < -18 ° C

  • Double door chiller 1 operational, clean and well maintained

  • Double door chiller temperature is <5 ° C

  • Double door chiller 2 operational, clean and well maintained

  • Double door chiller temperature is <5 ° C

  • Hot Section Kitchen Pass (Organized, clean with necessary<br>condiments)

  • KOT Printer Operational, Clean and Well Maintained.

  • Induction cooker 1 Operational, Clean and Well Maintained.

  • Induction cooker 2 Operational, Clean and Well Maintained.

  • Low boy chiller drawer 1 operational, clean and well maintained.

  • Low boy chiller drawer 1 temperature is <5 ° C

  • Low boy chiller drawer 2 operational, clean and well maintained.

  • Low boy chiller drawer 2 temperature is <5 ° C

  • Undercounter Chiller (Small) Operational, Clean and Well<br>Maintained.

  • Undercounter Chiller Temperature is <5 ° C

  • Garbage bin is available with cover, is foot-activated, and clean, and is placed away from food, food contact surfaces and food containers

  • Microwave Operational, Clean and Well Maintained.

  • Chilled items/cold holding below 5° C

  • Waffle maker is operational, clean and well maintained

  • Toaster 1 is operational, clean and well maintained

  • Toaster 2 is operational , clean and well maintained

  • Proofer is operational, clean and well maintained

  • Digital scale is available on site , calibrated, clean and well maintained

  • Any cooked item temperature is above 75 ° C

  • All items are covered

  • All storage containers are clean and unbroken

  • Working surfaces clean and sanitized

  • All food are fit (non expired or unfit)

  • Presence of sufficient & proper cleaning facilities & tools

  • Pest activity (Facility shall be free from insects, rodents, birds<br>and other pests and animals)

  • Cleaning monitoring sheets status (Cleaning Monitoring and<br>recording procedures must be available & updated

  • Use of approved cleaning and disinfecting chemicals

  • Waste bins (Waste containers and receptacles shall be suitably<br>designed, adequate in number, frequently emptied and clean)

  • Food handlers wearing Masks & Gloves properly

  • Food handlers grooming as per Home Bakery's

  • Stainless Steel cleanliness & in working condition

  • Hood Operational, Clean and Well Maintained.

  • Floor (slippery, no cracks, etc.) <br>

  • Walls (easy to wash, light colored, no flakes)

  • Ceilings (easy to wash, no flakes...)

  • Lighting Operational, Clean & Well Maintained<br>

  • Coving (Floors must be coved at the wall to floor joints)

  • Probe Wipes availability and usage

  • Equipment are in good condition, clean & well maintained

  • Utensils are in good condition, clean & well maintained<br>

Dry Store

  • All food and food containers in dry store, kitchen, are stored at least 15cm off the floor on rust proof racks and away from walls and are clean and covered

  • Room temperature in the kitchen is within acceptable range (25°C or below) with a humidity range between 60-65 % or <

  • No dented or damaged goods are present (Clearly labeled area for returned goods or items are individually labeled) (kitchen and dry store)

  • No possible contaminant is stored along with food. <br>(Pesticides, detergents, chemicals, cleaning utensils….) (kitchen and dry store)<br>

  • Covered and wrapped foods (Food should be stored in suitable<br>and safe containers and stored covered- food shall be<br>protected from risk of contamination during preparation,<br>storage and transportation)<br>

  • No cardboard boxes are present in the kitchen

  • No presence of wood in the kitchen exception for trays

  • Labeling (name/production/expiry) (a- All food products<br>received at a food premise should be properly packaged and<br>labeled.

  • General Cleanliness

  • Pest activity (Facility shall be free from insects, rodents, birds<br>and other pests and animals)

Personal Hygiene

  • All employees are in clean and hygienic uniform and hairy hands are covered

  • No Staff is present with cold- or flu-like symptoms or other communicable or infectious disease

  • Staff hands are easily cleanable (no fake nails, no watches, no accessories...)

  • Staff do not eat, drink or smoke in the food storage or preparation areas

  • Staff use gloves in the correct manner (not re-used, not torn, proper size and length…)

  • All male employees are well shaved

  • No employee belongings are present in the kitchen on preparation surfaces or storage units

  • Employee(s) answered properly to food safety related questions

Adminstration and Record Keeping

  • All instrumentation associated with specific food safety control measures such as temperature gauges, thermometers, and metal detectors should be initially<br>calibrated (before use) and re-calibrated at specified calibration intervals not<br>exceeding one year.

  • Premises is active on food watch

  • HOH & FOH Manual are present

  • Validation of thermometers is being done and logs are being filled every 15 days

  • Coffee machine calibration

  • A system ensuring that minimum internal temperatures. <br>are reached is in place - Cooking temperatures are monitored and documented<br>

  • Cooling process when performed is time and temperature monitored

  • Receiving records are available and properly filled and clearly mention receiving temperatures

  • Cleaning checklist and schedule are available and properly followed and filled, and MSDS sheet and usage charts. <br>available for all cleaning chemicals)<br>

  • Occupational health cards are available and are up to date

  • Pest control program is in place (schedule, reports, frequent visits, maps, MSDS sheets, insect killers in place and properly located etc)

  • Shelf life sheet available

  • A kitchen suitable thermometer is available

  • Approved DM layout

  • Updated trade license

  • Dubai municipality inspection

  • Outlet Insurance

  • Updated basic food hygiene & PIC trainings

  • Latest AC/exhaust inspection report

  • Latest fire & safety inspection report

  • Latest grease trap inspection report including the job card

  • Latest pest control inspection report

  • Latest LPG inspection report

  • DCD

  • Latest Hood Inspection Report

  • Latest Pest Control MSDS sheets

  • Latest water filter inspection report

  • Water tank treatment

  • Allergens policy

  • Updated breakage sheet

Crisis Management & Security

  • Emergency contact numbers are posted

  • First aid kit is available and well stocked (colored waterproof dressings, single use gloves, cream for burns)

  • Fire extinguisher is present, mounted on the wall ,operational, and not expired

  • Fire blanket is available

  • CCTV is properly functioning

People Management and Training

  • All HOH and FOH are trained with BFH and PIC documents are available (training material, certificates)

  • Team members are trained on Fire & Safety , First Aid and documents are available (training material, certificates)

  • Team members are trained on First Aid and documents are available (training material, certificates)

Bar

  • Floor/Walls/ceiling and shelves (No cracks, clean and well maintained)

  • Blenders Clean and well maintained

  • Ice Crusher Clean, Operational and well maintained

  • Under Counter Fridge Clean, Operational and well maintained

  • Drinks Under Counter Fridges Clean, Operational and well maintained <br>

  • Microwave Clean, Operational and well maintained

  • Water Boiler, Operational and well maintained

  • Garbage Bin, clean, functional and not 100% full

  • Utensils (Clean, polished with no stains or smell)

  • All Glasses/Jars/Mugs/Cups/crockeries/bottles (Clean, polished with no stains or smell)

  • Coffee Machine Clean and Well Maintained

  • Induction Clean, Operational and well maintained

  • Decorative Insect Killer Clean, Operational and well maintained

  • KOT Printer Clean, Operational and well maintained

  • Milk Frother Clean , Operational and Well Maintained

  • Cutting Board Clean and Well Maintained

  • Ice Bin, Clean, shiny and dust free

  • All Food, beverage and displayed products have updated shelf-lives

  • Station is well organized, kept clean at all time and is with forks, knives, salt sachets, sugar sachets, refill condiments, coffee and coffee condiments.

Counter Area

  • Undercounter Chillers operational, clean and well maintained

  • Undercounter chiller temperature is below 5 ° C

  • All packaging materials are covered and well maintained

  • POS is clean , operational and well maintained

  • Cake display chiller is clean operational and well maintained

  • Cake display chiller temperature is below 5 ° C

  • All displayed food items come with labels that provide information in both English and Arabic, including the name of the product, ingredients, shelf life, and details about any allergens present

  • Pastry display and countertop as per the SOP

  • Bakery / Pastry display box is clean and well maintained

  • Marble counter is clean and well maintained

  • Ice cream machine is operational, clean and well maintained

Dining Area (Indoors)

  • Tables, chairs and bars are clean and well maintained. <br>(including paint) <br>

  • Table top setup as per the SOP

  • Decorative elements are clean and well maintained

  • Home Bakery general standard setup as per the SOP

Terrace (Outdoors)

  • Tables, chairs and bars are clean and well maintained. <br>(including paint) <br>

  • Table top setup as per the SOP

  • Home Bakery general standard setup as per the SOP

  • Umbrellas are clean and well maintained

FOH Grooming

  • Uniform dress code is being respected

  • All employees are well shaved

  • All shoes/socks worn are neat and clean

  • Female servers have their hair restrained

  • All nails are cleaned and maintained without any colorful polish for females

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