Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Cleanliness and Physical Aspects

Front Desk Area

  • All lights working. 5

  • Floor tile clean & mopped. 5

  • Wall molding dusted. 5

  • Rugs clean & vacuumed. 5

  • Trash Emptied. 5

  • First aid kit stocked. 10

  • Front door glass clean. 10

Lobby Area

  • No trash on tables. 5

  • Table tops wiped down. 5

  • Carpet clean and vacuumed. 5

  • Chair bottoms free of dust. 5

  • Wall molding dusted. 5

  • Retail racks organized and dust-free. 10

Kids' Zone

  • First aid kit stocked. 20

  • Area clean/free of trash. 10

  • All toys put away & not left on floor. 10

  • No hazards. 20

  • Hand sanitizer available at entrance. 15

  • Sign in log. 5

  • Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 10

Group Exercise Studio

  • Mirrors clean. 10

  • Wood floor clean & mopped. 5

  • No dust or trash behind equipment. 5

  • No trash or cups on the floor. 5

  • Weights returned to proper place. 10

  • Current Group X schedule available. 10

Ladies Wet Area

  • Shower floors clean, drains free of hair. 10

  • No mildew/mold on walls. 10

  • Shower curtains clean. 15

  • Dispensers full. 5

  • Dry sauna clean and free of trash. 5

  • Wet area floors clean & free of trash. 5

Ladies' Locker Area

  • Floors clean & vacuumed (no trash). 5

  • Under counters clean & vacuumed. 10

  • Tops of lockers clean. 5

  • Dispensers full. 5

  • Paper towels full. 5

  • Toilets clean. 10

  • Tile clean & mopped. 5

  • Mirrors clean. 10

  • Counter tops clean. 15

  • All lights working. 5

  • Ceiling tiles clean. 5

  • Locker doors closed. 5

  • No towels on floor. 5

  • Air fresheners filled. 5

Men's Wet Area

  • Shower floors clean, drains free of hair. 10

  • No mildew/mold on walls. 10

  • Shower curtains clean. 15

  • Dispensers full. 5

  • Dry sauna clean & free of trash. 5

  • Wet area floors clean & free of trash. 5

Men's Locker Area

  • Floors clean & vacuumed (no trash). 5

  • Under counters clean and vacuumed. 10

  • Tops of lockers clean. 5

  • Fans clean & free of dust. 10

  • Dispensers full. 10

  • Paper towels full. 5

  • Urinals & toilets clean. 10

  • Tile clean and mopped. 5

  • Mirrors clean. 10

  • Counter tops clean. 15

  • All lights working. 5

  • Ceiling tiles clean. 5

  • Locker doors closed. 5

  • No towels on floor. 5

  • Air fresheners filled. 5

Hallways, Storage Rooms & Sales Area

  • Carpet clean & vacuumed. 5

  • Hallway clear of clutter. 5

  • Sales area floor clean & vacuumed. 5

  • Sales desks clean & wiped down. 5

  • Supply closet clean & organized. 20

Main Workout Floor

  • No trash on workout floor. 10

  • All lights working. 5

  • Ceiling tiles clean. 5

  • No towels on workout floor. 10

  • Trash cans all emptied. 5

  • Water fountain clean. 10

  • First aid kit stocked. 10

  • Carpet clean & vacuumed. 5

Cardio Machines & Stretch Area

  • Stepper casings and displays clean. 30

  • Treadmill casings and displays clean. 30

  • Elliptical casings and displays clean. 30

  • Bike casings and displays clean. 30

  • Carpet clean & vacuumed. 5

Weight Lifting Area & Spin Room

  • Machine weights clean. 30

  • Free weight machines clean. 30

  • Dumbbell racks clean. 20

  • Rubber matting clean. 20

  • Floor swept and free of dust. 5

  • Mirrors clean. 10

  • Bikes wiped down. 10

  • Weights returned to proper place. 10

Pool Area

  • Area around pool free of mold. 25

  • No hazards around pool. 25

  • No towels left around pool area. 25

  • Signs clean and easy to read. 25

  • Pool deck floor swept and clean. 10

  • Pool Log being filled out daily. 10

  • Water temperature correct (83-85 degrees). 10

Tanning

  • All bulbs working. 5

  • Beds cleaned. 5

  • Proper chemical being used to clean tanning beds. 5

  • Tanning log being used (24 hour rule being monitored). 10

  • Rooms clean. 10

General Facility: Entire Club

  • Club is free of any trip hazards. 10

  • All emergency backup lights work (red light on). 10

  • Exit signs lit up. 10

  • Emergency exits free of clutter. 10

  • All light bulbs working. 10

  • Carpet is free of spots. 10

  • Employees in proper uniform. 20

  • Daily Tasks Binder being used on a daily basis (including cleaning checklist). 20

  • Clocks set correctly. 10

  • Broken Items to be repaired:

  • Add media

Policies, Procedures & Service

Sales:

  • Master Production Log at Front Desk. 5

  • Master Production Log completely filled out and highlighted appropriately from the previous day. 20

  • TI Log sourced, highlighted correctly and entered into InTouch. 10

  • Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log). 10

  • Guest Log correctly completed, emphasis on accurate sourcing. 20

  • Guest Log-Scheduling MO and filling out trainer name and time. 10

  • Production Board completed correctly and up-to-date. 10

  • InTouch-All Kiosk Tours should be updated. 10

  • Fitness Consultant:

  • InTouch-Zero items in Overdue Bin. 10

  • InTouch contains on average 15 active leads per day in the Opportunities section. 10

  • Daily call log completed with 100 calls from previous 7 days. 10

  • All tabs updated in Opportunities section. 10

  • All new members have been converted to Member from Active Lead via the Make Sale button. 10

  • Daily Tasks and Daily Appointments section of Sales Binder is current and complete from previous week. 10

  • Sales Binder and InTouch being checked by club manager using checklist.

  • Guest Courtesy Cards completely filled out (follow-up calls being made and documented, thank you cards sent). 10

  • Member Feedback Board updated. 10

Personal Training:

  • Training Appointment Book highlighted correctly through the previous day. 10

  • Name, phone number and appointment type completed correctly for each appointment. 10

  • Trainers' schedules highlighted for minimum of 1 1/2 weeks out in InTouch. 10

  • Trainers calling to confirm MO appointments. 5

  • Production Board current. 10

  • Trainer Cleaning Checklist completed and filed. 10

  • Personal Trainer:

  • InTouch-Zero items in Overdue Bin.

  • Current client files (including MO card) in order for each individual trainer. 10

  • Central 1-31 file contains all missed MO's. 10

  • Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass. 10

Service:

  • Front desk is greeting members hi/bye. Using names while scanning. 10

  • Three members scanned in and were in good standing or alerts were addressed. 10

  • Front desk knows Incident Report Policy. 10

  • Front desk is completing inventory sheet every morning Monday-Friday. 10

  • Front desk knows cancel procedure. 10

  • Front desk knows Walk In/Telephone Inquiry procedures. 10

  • PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 10

  • Kids Club cards being filled out for new children. 10

  • InTouch-Notes section updated and utilized by all team members. 10

  • Time sheets corrected in DataTrak. 10

  • All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 10

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.