Information

  • Please ensure PPE is worn by all when on the forecourt

  • Conducted on

  • Site Name

Forecourt

Forecourt

  • Pumps clean (free of cobwebs, excessive fuel staining etc) and working

  • Nozzles Clean and in good condition

  • Clear access to fill points for delivery (no long term parking or other obstructions)?

  • Dips and Fill Points free of water?

  • Fill Point Tags Compliant

  • Fuel Tank Tags compliant?

  • Vent Pipe Tags Compliant

  • Canopy underside and outer sides clean and in good condition?

  • Canopy, Fascia and Forecourt Lighting Working?

  • Litter Bins (only NA for unmanned sites)

  • Bins clean and not overflowing?

  • Paper Towels available?

  • Water and brush available

  • Price Changer - in good condition (including surrounding ground/wall area) and prices are correct & working?

  • Forecourt Hasno stickers in place and up to date?

  • All grass areas are cut , hedges trimmed, no overhanging vegetation?

  • No weeds or unsightly moss on site

  • No Litter on site

  • Forecourt crossovers in good condition? No fuel spills?

  • Forecourt free of Potholes and trip hazards?

  • No graffiti?

  • OPT working?

  • OPT branded correctly

  • OPT Terminal Screen and Pinpad Clean

  • Air hose working?

  • LPG Cage in good condition, properly secured and correctly positioned in accordance with As Built drawings?

  • LPG Bottle Capacity on Site

  • LPG Number of Cages

  • No obstructions to forecourt or pedestrian entrance to store?

  • Shop windows, Shop brand fascia, doors and frames clean, free of marks?

  • No unnecessary stickers, old sellotape and signage on the shop door and windows?

  • Shop amenities and opening hours advertised correctly and same as on GAS website?

  • Bollards at front of store required?

  • Covid 19 relevant information displayed?

  • Outdoor products on pallets (eg coal, firewood)

  • Clear forecourt/verge signage for key products/facilities in-store (eg coffee, toilets)

  • Outdoor products well signed (eg fish bait, ice)

Inside Shop

SHOP GENERAL

  • Good stock weight; store feels full?

  • All shop shelves are clean?

  • Are all shelves faced up?

  • Top selling products (network and store) have suitable stock weight?

  • Top selling convenience products prominent (eg. eye-line position) - eg. chips, confectionary, hot food?

  • Stacks and displays relevant, well-positioned and clearly priced?

  • Number of chiller doors in store?

  • Ice-cream freezers fully stocked and defrosted?

  • Fridge and freezer doors closing properly? No condensation?

  • Fridge and freezer lighting working?

  • Chillers between 0-5.9C? Freezers under -12C? Ice under -5C?

  • Coffee machine clean and well presented? Coffee sample tastes good?

  • Which coffee brand is used?

  • All products are clearly priced?

  • Shelf Edge labels printed well presented, uniform and clear to read?

  • All multi-buys also include single-item price? (spot check 5)

  • Clear signage for key products, especially promos?

  • Entrance door and other mats clean?

  • Shop floor clean and in good condition?

  • Walls & ceilings clean?

  • No dust and cobwebs in retail area?

  • Free of pest control issues? Also no dead flies etc. visible?

  • Chemicals in correct containers?

  • Store room clean and stock tidy?

  • Spot check 5 ambient products sell by dates - all non-expired? (especially check dry herbs, speciality confectionary etc)

  • Spot check 5 chilled products sell by dates - all non-expired? (especially check dairy items)

  • Ceiling tiles in good condition and none missing?

  • All lights working including Shop Fascia lights?

  • Background music/radio suitable?

Hot Food

  • Does the site sell Hot Food?

  • What is the site's Food Grade?

  • Unit full/stocked to correct standard for time of day?

  • Visual quality check acceptable?<br>(not over/under cooked, dried out)

  • Unit is in good condition and clean?

  • Thermometers present?

  • Temperature of Unit 65-75?

  • Unit has correct signage and shelf price labels for items displayed?

  • Oven and Preparation area in good clean condition?

  • Preparation area has suitable area and detergents for washing equipment?

  • Anti bacterial hand wash and paper towel available for hand washing?

Till Area

  • Security door in place (if applicable)? Closed and locked at all times?

  • Check the forecourt PA/speaker system is working and do site staff know how to use it correctly?

  • Counter tops and till area clear, no paperwork or other non sale items visible to the customer?

  • No suspicious electronic equipment in the till area and no data cables/charging cables plugged into PC?

  • No overloaded sockets or multi plug extension leads in use in till area?

  • Tobacco products not visible to customers and gantry doors close automatically and have age 18 restriction signage?

STAFF

  • Correct uniform being worn?

  • Friendly Hello & Fond Farewell Witnessed?

  • AA Smartfuel card requested or offered to customer?

  • Staff members engage with customers – friendly, eye contact, up selling etc.

  • Customer informed of GAS Promotional activity

TOILETS

  • Does the site have a public toilet?

  • Easy to find/well signposted?

  • Toilet and seat are clean, in good condition and does not smell?

  • Toilet paper available?

  • Handwash, paper towel or hand dryer available and working?

  • Sink and (if available) mirror clean?

  • Sanitary products bin available?

First Aid & Certification

First Aid

  • First Aid box contents full, medication and all items within date?

  • Emergency Eye Wash Available and in date, or easily accessible sink?<br>

Certification

  • LCC current and easily accessed?

  • SCC current and easily accessed?

  • TMUs current and record easily accessed?

  • Photo of TMU Sticker on pump clearly showing expiry date

  • Electrical Statement of Periodic Verification current and easily accessed?

  • GAS Retail Operations Manual easily accessed (Hard /Soft Copy)

  • As Built Site Plan visible?

  • Spill kit stocked with appropriate resources?

  • Fire Extinguishers up to date?

  • Fuel Recs up-to-date?

  • Water Check Record up-to-date?

  • Emergency Response Plan Current and Completed?

  • First Aid Certificates - key staff currently certified

  • Hazardous Substances Record current?

  • Safety Data Sheets current and easily accessed?

Training

  • All staff signed up to Acapma

  • Staff Member 1 sign up (First Name + Last Name + Email)

  • Staff Member 2 sign up (First Name + Last Name + Email)

  • Staff Member 3 sign up (First Name + Last Name + Email)

  • Staff Member 4 sign up (First Name + Last Name + Email)

  • Staff Member 5 sign up (First Name + Last Name + Email)

  • Staff Member 6 sign up (First Name + Last Name + Email)

  • External training completed instead of Acapma and evidence seen

  • Confirm training has been done at site

Infinity

  • All required Staff Proficient on POS?

  • All Duty Managers Proficient on BOS with sufficient access?

  • Products/Departments Up To Date?

  • Import Category is less than 5% of total sales

  • Pumps Night or Day Mode?

Marketing & AA SmartFuel

  • GAS Gift Cards visible? and staff understand operation?

  • Staff understand GAS Gift Card operation on POS?

  • BP Fuelcard signage on site?

  • All signage current and not expired?

  • AA Smart Fuel A0 Posters

  • AA Smartfuel A1 Posters

  • AA Smartfuel Pump Topper Posters

  • AA Smartfuel Footpath Signs

  • AA Smartfuel Flags

  • GAS Promotional Collateral Displayed (Note items)

  • Is all collateral supplied by Marketing being used at the site? (Detail if no)

  • Adblue promotional collateral in place?

  • Ongas promotional collateral in place?

External Marketing

  • Names of External Marketing Suppliers

  • Images of External Supplier Marketing Collateral on site (photo all items)

Social Media

  • Does the Site have an active Facebook Page?

  • Does the Site have an active Instagram Page?

  • Other social media (eg mailing list, Twitter etc)?

  • Is the Google My Business page up to date with contact details, opening hours and other important information?

Fuel Pricing

  • 91 Price

  • 95 Price

  • Diesel Price

  • Staff Using Pump Profit Calculator?

  • How does site calculate daily pump price?

Mandatory Products

  • Castrol

  • OnGas

  • Adblue

Contact Details

  • Store Landline/Main Contact Number

  • Confirm Main Email Address

  • Owner Email Address (for confidential items)

Sign Off

  • Site Manager's name and signature

  • Auditor's name and signature

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