Title Page
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Conducted on
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Prepared by
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Location
Overall Experience
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Greeting “Welcome”
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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First Impression
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The temperature of food
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The accuracy of order
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The portion size
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The freshness of food
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The taste of food
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The visual appeal of food
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The overall food quality
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The speed of service
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The friendliness of team
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The ease of placing order
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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Recipe Compliance
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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Cleanliness
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
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The availability of menu items
- Highly satisfied
- Satisfied
- Neither satisfied not dissatisfied
- Dissatisfied
- Highly Dissatisfied
Steam Table Management
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Is glass clean
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Are spoons clean
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Associates calling proper batches
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Consistently stirring food
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Are spoons positioned the same way
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Folding the towel
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Cleaning as they go
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Changing pans if needed
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One heaping scoop
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Online orders completed ASAP
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Drive-Thru cars waiting
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Guest waiting in store
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ACTION PLAN
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What are areas of focus
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Are associate aware of area of focus?
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Based on area of focus, what is the root cause?
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Are all associates aware of GEM goal?
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Are associates aware of GEM action plan?
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Was the plan being executed?
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What is manager’s plan moving forward?
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Comments?
Signature
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Manager/PIC signature
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Auditor signature
