(Upon arrival) Please indicate whether the following statements are true:
There is adequate parking near the building.
I easily located the suite or room.
There were visible signs that directed me to the entrance.
REFERENCE: Visible entrance signs
[This is an example of how you can use iAuditor to include best practice reference images in your templates to assist with inspections]
Building was easy to find.
Upon entering, was the reception area/information center welcoming?
Was there a receptionist/staff person present?
Did the receptionist/staff person greet you?
Did the receptionist/staff person:
Make eye contact with you?
Ask how he/she could help you?
Direct you to where you needed to go?
Is the receptionist/staff person friendly?
Was there a resource staff member present?
Was the resource staff member wearing a name badge?
Did the resource staff member ask you to complete a sign-in sheet and/or register with a customer registration system?
Are you satisfied with the waiting time when you asked for help?
Please indicate whether the following statements are true about your interaction with the resource staff member:
He/she gave me an overview of available services?
He/she offered special promos? was there an upsell?
He/she followed up and asked if I had questions?
Please rate the resource staff member on the following service attributes:
Level of knowledge
How well he/she made me feel comfortable?
How well he/she explained things in a clear manner?
How well he/she treated me with respect?
How well was the question was answered?
After spending time in the store/shop and using the services offered, please indicate how satisfied or dissatisfied you were with the following service aspects:
Staff's knowledge about services
Staff's knowledge about pricing
How was the waiting time before you received the service?
How was the service?
Please rate the shop/center on the following:
How well it was organized
Comprehensiveness to serve as an office in which to conduct a job search
What was your overall impression of the shop/store/center?
What specifically was done well or impressed you? (Please list specific examples.)
What could be considered opportunities for improvement? (Please list specific examples.)
Do you have anything else you'd like to add, including any clarifications of previous responses?