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Audit

General Questions

(Upon arrival) Please indicate whether the following statements are true:

There is adequate parking near the building.

I easily located the suite or room.

There were visible signs that directed me to the entrance.

REFERENCE: Visible entrance signs
[This is an example of how you can use iAuditor to include best practice reference images in your templates to assist with inspections]

7423506_orig.jpg

Building was easy to find.

Upon entering, was the reception area/information center welcoming?

Was there a receptionist/staff person present?

Did the receptionist/staff person greet you?

Did the receptionist/staff person:

Make eye contact with you?

Ask how he/she could help you?

Direct you to where you needed to go?

Is the receptionist/staff person friendly?

Was there a resource staff member present?

Was the resource staff member wearing a name badge?

Did the resource staff member ask you to complete a sign-in sheet and/or register with a customer registration system?

Are you satisfied with the waiting time when you asked for help?

Please indicate whether the following statements are true about your interaction with the resource staff member:

He/she gave me an overview of available services?

He/she offered special promos? was there an upsell?

He/she followed up and asked if I had questions?

Rate the Staff Member/s

Please rate the resource staff member on the following service attributes:

Attentiveness

Availability

Courteousness

Friendliness

Helpfulness

Level of knowledge

Professional appearance

Professional behavior

How well he/she made me feel comfortable?

How well he/she explained things in a clear manner?

How well he/she treated me with respect?

How well was the question was answered?

Services

After spending time in the store/shop and using the services offered, please indicate how satisfied or dissatisfied you were with the following service aspects:

Staff's knowledge about services

Staff's knowledge about pricing

How was the waiting time before you received the service?

How was the service?

Environment

Please rate the shop/center on the following:

Visual appeal

Welcoming environment

How well it was organized

Comprehensiveness to serve as an office in which to conduct a job search

Overall Impression

What was your overall impression of the shop/store/center?

What specifically was done well or impressed you? (Please list specific examples.)

What could be considered opportunities for improvement? (Please list specific examples.)

Do you have anything else you'd like to add, including any clarifications of previous responses?

Completion
Full Name and Signature of Respondent

General Mystery Shopper Checklist

Created by: SafetyCulture Staff | Industry: General | Downloads: 983

Use this General Mystery Shopper Questions template to record your overall impression of an establishment - its environment, staff members assistance, available services, equipment, and the overall customer experience. Evaluate if the shop was easily located through visible signs and if it provides a welcoming ambiance. Next, assess if the receptionist and resource staff member show enthusiasm and offer assistance. Check the available services and observe how employees performed their tasks. Go around and see if you have access to some office equipment. Complete the audit by listing commendations, opportunities for improvement, and provide your overall impression. Use iAuditor to capture photo evidences and make some annotations to give emphasis.

Signup for a free iAuditor account to download and edit this checklist. It will be added to your free account and you will be able to conduct inspections from your mobile device.

Download and edit this free checklist

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Audit

General Questions

(Upon arrival) Please indicate whether the following statements are true:

There is adequate parking near the building.

I easily located the suite or room.

There were visible signs that directed me to the entrance.

REFERENCE: Visible entrance signs
[This is an example of how you can use iAuditor to include best practice reference images in your templates to assist with inspections]

7423506_orig.jpg

Building was easy to find.

Upon entering, was the reception area/information center welcoming?

Was there a receptionist/staff person present?

Did the receptionist/staff person greet you?

Did the receptionist/staff person:

Make eye contact with you?

Ask how he/she could help you?

Direct you to where you needed to go?

Is the receptionist/staff person friendly?

Was there a resource staff member present?

Was the resource staff member wearing a name badge?

Did the resource staff member ask you to complete a sign-in sheet and/or register with a customer registration system?

Are you satisfied with the waiting time when you asked for help?

Please indicate whether the following statements are true about your interaction with the resource staff member:

He/she gave me an overview of available services?

He/she offered special promos? was there an upsell?

He/she followed up and asked if I had questions?

Rate the Staff Member/s

Please rate the resource staff member on the following service attributes:

Attentiveness

Availability

Courteousness

Friendliness

Helpfulness

Level of knowledge

Professional appearance

Professional behavior

How well he/she made me feel comfortable?

How well he/she explained things in a clear manner?

How well he/she treated me with respect?

How well was the question was answered?

Services

After spending time in the store/shop and using the services offered, please indicate how satisfied or dissatisfied you were with the following service aspects:

Staff's knowledge about services

Staff's knowledge about pricing

How was the waiting time before you received the service?

How was the service?

Environment

Please rate the shop/center on the following:

Visual appeal

Welcoming environment

How well it was organized

Comprehensiveness to serve as an office in which to conduct a job search

Overall Impression

What was your overall impression of the shop/store/center?

What specifically was done well or impressed you? (Please list specific examples.)

What could be considered opportunities for improvement? (Please list specific examples.)

Do you have anything else you'd like to add, including any clarifications of previous responses?

Completion
Full Name and Signature of Respondent