Get Caught Crushin’

• Conducted on

  Date

• Prepared by

Switchboard

• Reply Time

  Yes

  No

  N/A

• Proper Greeting:<br>“Welcome to Sonic, this is “name”, how may I serve you”

  Yes

  No

  N/A

• Suggest combo, larger size, add-on

  Yes

  No

  N/A

• Repeat order/ say total

  Yes

  No

  N/A

Carhop

• Introduce themselves<br>

  Yes

  No

  N/A

• Repeat order

  Yes

  No

  N/A

• Offer condiments

  Yes

  No

  N/A

• Provide mint magnet

  Yes

  No

  N/A

• Say-“just hit the red button if you need anything else”

  Yes

  No

  N/A

• Delivery Time less than 3:30

  Yes

  No

  N/A

Quality

• Entree Hot

  Yes

  No

  N/A

• Entree built correctly

  Yes

  No

  N/A

• Entree packaged correctly

  Yes

  No

  N/A

• Side hot, fresh, portioned correctly

  Yes

  No

  N/A

Lot

• Menu housings/POPS clean

  Yes

  No

  N/A

• Lot free of litter/ debris

  Yes

  No

  N/A