GF 2015 A12 - local copy

Are the windows, including the front door, clean? (No hand marks, watermarks, etc)

Are the windows up to date and displaying the correct marketing?

Are all stickers/posters new and of an acceptable standard? (No tatty signs etc).

Shop floor Clean and Tidy?

Are all marketing materials neatly displayed with no Sticky visible?

Are all papers straight and not flapping?

Are all magnetic strips clean and clear from finger marks?

Correct Marketing, Promotions and Coupons on display?

Customer toilets clean, toilet paper, hand soap available?

All colleagues in uniform (with name badge) and presentable?

Counter tidy and free from clutter?

All back of house area clean and tidy?

Are all FOBT screens clean

Are all FOBT functions in working order. Note reader, lights and screens ect.

Are all stools in a satisfactory standard?

Have all memos been read by all colleagues? Evidenced on memo tracker.

Is the Notice Board to HOME Principals

Colleagues able to demonstrate a comprehensive understanding of current/upcoming promotion/s?

Rota's complete at least two weeks in advance?

Evidence of praise to LBO team members (One Minute Coaching)?

Evidence of challenging poor performance (One Minute Coaching)?

Any new starters have all training dates and up to date course work in folder?

Accrued hours managed? Under 5 hours for both Manager and Deputy.

Holidays booked and recorded in the diary.

Ask customers feedback - was the feedback positive?

Do the team members know the names of every customer in the shop at the time of the visit?

Is there evidence that Customers have been offered tea and coffee during visit?

All customers welcomed on entry during visit?

Alien and manual bets settled and up to date?

Are all the zones easily identified? (Horse, Dog, Info etc)

Are all pen and slip dispensers fully stocked?

Customers offered extra betting opportunity during visit?

Staff aware of latest Mystery Shop report and action plan.

Diary completed daily (IS Checklist, figures, expenses, discrepancies and HD logs)?

2015 Target sheet up to date?

Monthly report up to date with clear actions as per AOM guidance document.

Individuals aware of shops turnover performance against plan?

Duty Manager aware of shops gross win target and current performance?

Team aware and using GOG procedure?

Evidence of regular head counts and competitor checks being completed?

Are Compliance marketing materials correctly displayed and up to date? (Refer to Compliance audit document).

Do the team have sufficient knowledge of large staking OTC and GM customers?

Latest distant learning complete by all members of the team?

Do the shop team have sufficient knowledge of customers linked to other shops?

Can the Colleagues on duty tell you who the latest SE customer is?<br>SE test on current exclusions show regular checking by team members?

RGI interaction completed correctly with the relevant info on form as per the CODE? (Review the past 5 RGI's)

Evidence that Cat A, Cat B and successful challenges are monitored by Manager?

Evidence of action taken by Manager where individual team members are under reporting?

Do the shop team demonstrate an understanding of protecting the young and the vulnerable?

Do the shop team have sufficient understanding of interaction triggers and the RGI process?

Do the shop team have sufficient understanding of IRF procedures? (Categories of reporting).

Monitored customers up to date and can account for around 25% of OTC?

Are the shop team aware of responsible support available for customers to be discussed during RGIs? ( National gambleing helpline, set your limits, SE and GM statements)

Do the shop team have sufficient knowledge of the SE process?

Do the shop team have sufficient understanding of customer fraud and where to find relevant information?

Do the shop team have sufficient understanding of "Young, Middle aged or Old"?

Safe combination procedures followed?

Is the Safe and Insert locked?

Counter Door closed & lock engaged?

Till floats under as per procedure?

Daily Manager check procedures followed?

Evidence of regular Banking?

Team aware of counter plan and where to find it?

Colleagues aware of mag lock policy?

Is the Weekly fire testing taking place and recorded on IS?

Is the Monthly emergency lights testing taking place and recorded in IS?

All fire exits clear and free from rubbish and checks recorded in the LBO Diary?

IS checklist up to date and filed in H&S manual?

Is the FRA up to date and correct including an evacuation plan on the back of it.

Asbestos register in Section 4 of H&S manual?

Are the Site specific RAs complete (there should be at least 5 and VIW must be one)

Generic RA in Section 4 of the H&S manual?

All unauthorised electrical appliances removed?

Are there any plug sockets that are over loaded

Are all void areas are clear of clutter. Such as basements, cleaning cupboards and storerooms.

Are cleaning liquids or paper stored away from sources of ignition. Such as under gantries or near electricity meters.

Is rubbish being stored safely.

Team aware of our Vision & Strategy?

Team aware of mission statement?

Team aware of stage 1?

Team aware of remaining two stages?

Can the Team re iterate WOE steps?

Do the team know what they have to do in their shop to "Get Fit"?

Have all Colleagues been briefed and aware of perception of value?

Best price on the High Street disscussed with customer during visit.

Daily Focus wipe board fully complete and up to date with current offers?

Team briefed and aware of Home Improvement Plan.

Are all actions complete from previous visit?