Global Referent Storecheck Grid Cross Category - duplicate Netherlands

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address
Select product

• Enter the Sample Number

• Enter the Expiration Date

  Date

• Enter the Batch Code

• Select the factory

  Select

• Ecommerce or Physical?

  Ecommerce

  Physical

0. Ecommerce - Digital Shelf & Delivery

• Sampling Guidelines: 1 evaluation / order

• 0.1 Consumer has a good ordering experience

  Yes

  No

  N/A

• 0.1 No - Defect description

  Select Delivery is planned late No choice on delivery timing (wide delivery slot like full day), no followup, very complex rescheduling Less than 30% of products appearing on 1st page (i.e. 1st screen, without scrolling down) are Danone products Less than 80% of products appearing on 1st page (1st screen without scrolling down) are Danone products Danone product is having a rating below 4,2 vs 5 (in scale) Branding & product name in the title are clear ingredients and/or allergen list are wrong The product is out of stock on the website Bad quality image/no product image or difficult recognition Website personalization (my lists, my orders, etc.) : Only access to previous orders Full set of personal data required (like household composition, age of kids, etc.) customer service not able to help and either delaying my order or forcing me to drop off the product in case of a doubt if product is defective, no refund is provided / only credit note option on next order Only cash ondelivery option Age reccomendation is not available or incorrect Product description is not available or incorrect or not up-to-date Other

  • Delivery is planned late
  • No choice on delivery timing (wide delivery slot like full day), no followup, very complex rescheduling
  • Less than 30% of products appearing on 1st page (i.e. 1st screen, without scrolling down) are Danone products
  • Less than 80% of products appearing on 1st page (1st screen without scrolling down) are Danone products
  • Danone product is having a rating below 4,2 vs 5 (in scale)
  • Branding & product name in the title are clear
  • ingredients and/or allergen list are wrong
  • The product is out of stock on the website
  • Bad quality image/no product image or difficult recognition
  • Website personalization (my lists, my orders, etc.) : Only access to previous orders
  • Full set of personal data required (like household composition, age of kids, etc.)
  • customer service not able to help and either delaying my order or forcing me to drop off the product in case of a doubt
  • if product is defective, no refund is provided / only credit note option on next order
  • Only cash ondelivery option
  • Age reccomendation is not available or incorrect
  • Product description is not available or incorrect or not up-to-date
  • Other

• 0.2 Transport box/bag are appealing and well preserved

  Yes

  Alert

  No

  N/A

• 0.2 Alert - Defect description

  Select The box/bag is slightly damaged (scratchs, small knocks) Absence of transport portectors (Airbags or similar) The box/bag is slightly dirty The box/bag doesn't contain all the needed information Products stored close to other category of products without odours Case sides not aligned / perforation is party broken. All sides are closed but there is misalignment (if Danone original box). Delivery or pickup of the order is well organized but not fully tailored to my needs (cannot choose to be delivered to my door vs building entrance, for example) if conditions in the market require safety measures (like Covid19): measures partially implemented Other

  • The box/bag is slightly damaged (scratchs, small knocks)
  • Absence of transport portectors (Airbags or similar)
  • The box/bag is slightly dirty
  • The box/bag doesn't contain all the needed information
  • Products stored close to other category of products without odours
  • Case sides not aligned / perforation is party broken. All sides are closed but there is misalignment (if Danone original box).
  • Delivery or pickup of the order is well organized but not fully tailored to my needs (cannot choose to be delivered to my door vs building entrance, for example)
  • if conditions in the market require safety measures (like Covid19): measures partially implemented
  • Other

• 0.2 No - Defect description

  Select Box Incorrectly closed/sealed (if it's possible to close/seal) Box Considerably dirty Products are not in appropriate position product inside the box or badly distributed inside the box/bag Box considerably damaged (huge knocks, cuts, pierced...) Products stored close to damaging factors : products with odours, light,chemical products One or more of the case sides not closed (if Danone original box). No fibre tear - either there is a lack of glue or the glue adhesiveness not adequate (If Danone original box). Delivery or pickup of the order is messy and I have to do an extraeffort to recover my order (like going out of my car for a cick&collect pickup) if conditions in the market require safety measures (like Covid19): employee coming to me without any protection (masks/gloves) Label is absent on transportation box Other

  • Box Incorrectly closed/sealed (if it's possible to close/seal)
  • Box Considerably dirty
  • Products are not in appropriate position product inside the box or badly distributed inside the box/bag
  • Box considerably damaged (huge knocks, cuts, pierced...)
  • Products stored close to damaging factors : products with odours, light,chemical products
  • One or more of the case sides not closed (if Danone original box).
  • No fibre tear - either there is a lack of glue or the glue adhesiveness not adequate (If Danone original box).
  • Delivery or pickup of the order is messy and I have to do an extraeffort to recover my order (like going out of my car for a cick&collect pickup)
  • if conditions in the market require safety measures (like Covid19): employee coming to me without any protection (masks/gloves)
  • Label is absent on transportation box
  • Other

• 0.3 As the temperature regulations differ for each country please select your region

  Select France Brazil Belgium Spain Portugal Netherlands China Canada UK

  • France
  • Brazil
  • Belgium
  • Spain
  • Portugal
  • Netherlands
  • China
  • Canada
  • UK

• France temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• Please Confirm temperature

• Brazil temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• Please Confirm temperature

• Belgium temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• * Please confirm temperature

• Spain temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• * Please confirm temperature

• Portugal temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• * Please confirm temperature

• Netherlands Temperature Conformity

  

• Product Temperature is conform

  Yes

  Alert

  No

  N/A

• * Please confirm temperature

• China temperature conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• * Please confirm temperature

• Canada Temperature Conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• Please confirm temperature

• UK Temperature Conformity

  

• Product temperature is conform

  Yes

  Alert

  No

  N/A

• Please confirm temperature

• 0.4 The delivery is aligned with the order and the product is preserved

  Yes

  Alert

  No

  N/A

• 0.4 Alert - Defect description

  Select Wrong quantity of products (received a higher quantity) Order is almost ready to be collected ontime, with less than 10 minutes waiting time Unusual presentation of products (split of SKUs…) Other

  • Wrong quantity of products (received a higher quantity)
  • Order is almost ready to be collected ontime, with less than 10 minutes waiting time
  • Unusual presentation of products (split of SKUs…)
  • Other

• 0.4 No - Defect description

  Select Wrong product received (other SKU) Collection of the order is not ontime, with more than 10 minutes waiting time Wrong quantity of products (missing products) Other

  • Wrong product received (other SKU)
  • Collection of the order is not ontime, with more than 10 minutes waiting time
  • Wrong quantity of products (missing products)
  • Other

• 0.5 The consumer have enough time to consume the Products before the BBD

  Yes

  Alert

  No

  N/A

• 0.5 Alert - Defect description

  Select Few days before Best Before Date Other

  • Few days before Best Before Date
  • Other

• 0.5 No - Defect description

  Product is out of date

  Other

1. At POS

• Complete the following checks at POS

• Sampling Guidelines: 1 evaluation/sku/ store

Path to Purchase

• 1.1 Consumer can find our product quickly

  Yes

  Alert

  No

  N/A

• 1.1 Alert - Defect description

  Select More than 5 seconds Products (<20%) need to be rotated for age group visibility Other

  • More than 5 seconds
  • Products (<20%) need to be rotated for age group visibility
  • Other

• 1.1 No - Defect description

  Select More than 10 seconds Products (>20%) need to be rotated for age group visibility Other

  • More than 10 seconds
  • Products (>20%) need to be rotated for age group visibility
  • Other

• 1.2 Consumer can see our product without effort

  Yes

  Alert

  No

  N/A

• 1.2 Alert - Defect description

  Select 1 shelves above or under eyelevel Other

  • 1 shelves above or under eyelevel
  • Other

• 1.2 No - Defect description

  Select Significant difference with the category placement Significant difference with Dedicated shelf space Significant difference with planogram Significant difference with plan for promotion Significant difference with plan gor Trade marketing materials From 2 shelves (from eyelevel) to bottom shelf or high up on shelf Other

  • Significant difference with the category placement
  • Significant difference with Dedicated shelf space
  • Significant difference with planogram
  • Significant difference with plan for promotion
  • Significant difference with plan gor Trade marketing materials
  • From 2 shelves (from eyelevel) to bottom shelf or high up on shelf
  • Other

• 1.3 Consumer can buy what we need

  Yes

  Alert

  No

  N/A

• 1.3 Alert - Defect description

  Select More than 25% of shelf space empty Low availability of 10 - 20 % of SKUs present in stores Other

  • More than 25% of shelf space empty
  • Low availability of 10 - 20 % of SKUs present in stores
  • Other

• 1.3 No - Defect description

  Select More than 50% of shelf space empty Significant differences with sales plans Low availability of >20 % of SKUs present in stores Other

  • More than 50% of shelf space empty
  • Significant differences with sales plans
  • Low availability of >20 % of SKUs present in stores
  • Other

• 1.4 Commercial Information are right and clear for the consumer

  Yes

  Alert

  No

  N/A

• 1.4 - No - Defect description

  Select Wrong product name Wrong / illisible price Presence of promotion for 1st & 2nd age products (not allowed in our ethical rules) Other

  • Wrong product name
  • Wrong / illisible price
  • Presence of promotion for 1st & 2nd age products (not allowed in our ethical rules)
  • Other

• 1.4 Alert - Defect description

  Select Other

  • Other

Shelf is Safe for Products

• 1.5 Shelves and floor are clean & products are well stored (not only where Danone products are stored)

  Yes

  Alert

  No

  N/A

• 1.5 Alert - Defect description

  Select Products stored close to other category of products without odours Shelves are clean, floor is dusty or dirty : presence of product on the floor Other

  • Products stored close to other category of products without odours
  • Shelves are clean, floor is dusty or dirty : presence of product on the floor
  • Other

• 1.5 No - Defect description

  Select Shelves are dusty or dirty (not well cleaned : presence of product in the shelve) Products stored close to damaging factors : products with odours, light, chemical products Other

  • Shelves are dusty or dirty (not well cleaned : presence of product in the shelve)
  • Products stored close to damaging factors : products with odours, light, chemical products
  • Other

• 1.6 Shelves conditions keep safe the product (not only where Danone products are stored)

  Yes

  Alert

  No

  N/A

• 1.6 Alert - Defect description

  Select Absence of temperature display Fridge is under maintenance Condition of shelves is adequate. Shelving is uneven. Other

  • Absence of temperature display
  • Fridge is under maintenance
  • Condition of shelves is adequate. Shelving is uneven.
  • Other

• 1.6 No - Defect description

  Select Temperature too high Temperature too low Shelf or fridge off Product not stored in a fridge Products submitted to direct sunlight exposure Poor condition of shelves with broken pieces which could pierce / damage the product Other

  • Temperature too high
  • Temperature too low
  • Shelf or fridge off
  • Product not stored in a fridge
  • Products submitted to direct sunlight exposure
  • Poor condition of shelves with broken pieces which could pierce / damage the product
  • Other

• 1.7 As the temperature regulations differ for each country please select your region

  Select France Brazil Belgium Spain Portugal Netherlands China Canada UK

  • France
  • Brazil
  • Belgium
  • Spain
  • Portugal
  • Netherlands
  • China
  • Canada
  • UK

• France temperature conformity

  

• 1.7 Product temperature is comform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm the temperature

• Brazil temperature conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm the temperature

• Belgium temperature conformity

  

• 1.7 Product temperatue is conform

  Yes

  Alert

  No

  N/A

• * 1.7 Please confirm the temperature

• Spain temperature conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• * 1.7 Please confirm the temperature

• Portugal temperature conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• * 1.7 Please confirm the temperature

• Netherlands Temperature conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm the temperature

• China temperature conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm temperature

• Canada Temperature Conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm temperature

• UK Temperature Conformity

  

• 1.7 Product temperature is conform

  Yes

  Alert

  No

  N/A

• 1.7 Please confirm temperature

Shelf is Appealing

• 1.8 Products are visible and preserved

  Yes

  Alert

  No

  N/A

• 1.8 Alert - Defect description

  Select Few products (Facing) are not on shelves in an appropriate position (<50% Unusual presentation of products (trays, split of SKUs) Products (10-20%) are put in inappropriate position Few products are not on shelves in an appropriate position on their feet (<50%) Other

  • Few products (Facing) are not on shelves in an appropriate position (<50%
  • Unusual presentation of products (trays, split of SKUs)
  • Products (10-20%) are put in inappropriate position
  • Few products are not on shelves in an appropriate position on their feet (<50%)
  • Other

• 1.8 No - Defect description

  Select Products are not on shelves in appropriate position product (>50%) : Facing of the product is not OK Products are not on shelves in appropriate position product on their feet (>50%) Products (>20%) are put in inappropriate position Other

  • Products are not on shelves in appropriate position product (>50%) : Facing of the product is not OK
  • Products are not on shelves in appropriate position product on their feet (>50%)
  • Products (>20%) are put in inappropriate position
  • Other

• 1.9 Products are not out of date and FIFO is respected

  Yes

  Alert

  No

  N/A

• 1.9 Alert - Defect description

  Select FIFO is not respected (More than 1 cup/bottle/pack checked don't respect the FIFO) Remaining shelf life short but still acceptable Other

  • FIFO is not respected (More than 1 cup/bottle/pack checked don't respect the FIFO)
  • Remaining shelf life short but still acceptable
  • Other

• 1.9 No - Defect description

  Select At least one out of date product on shelves Other

  • At least one out of date product on shelves
  • Other

• 1.10 Trays/Interlayers are appealing, products are visible and well presented

  Yes

  Alert

  No

  N/A

• 1.10 Alert - Defect description

  Select Trays : precuts are not clear Trays are not well positioned on shelf (Trays/packs are in a reverse position on shelf/tray) Interlayers are not well positioned Other

  • Trays : precuts are not clear
  • Trays are not well positioned on shelf (Trays/packs are in a reverse position on shelf/tray)
  • Interlayers are not well positioned
  • Other

• 1.9 No - Defect description

  Select Trays/Interlayers are wet and/or misshaped Trays/Interlayers are damaged Trays/Interlayers are very dusty and/or dirty Trays/Interlayers are present/absent in contradiction with specifications Other

  • Trays/Interlayers are wet and/or misshaped
  • Trays/Interlayers are damaged
  • Trays/Interlayers are very dusty and/or dirty
  • Trays/Interlayers are present/absent in contradiction with specifications
  • Other

2. FMOT/SMOT

• Are you completing the FMOT/SMOT section?

  Yes

  No

• Complete the following defect check out of POS

FMOT - Packs are Appealing on Shelf

• Sampling Guidelines: each unit/sku and if 1 unit is no conform all sku is no conform

• 2.1 Secondary pack is appealing and functional

  Yes

  Alert

  No

  N/A

• 2.1 Alert - Defect description

  Select Cardboard/Pick-up/Plastic cover slightly damaged, lot/pack still together Film not well positioned (logo not centred. Shift < 2 cm) Pack printing is damaged due to storage conditions (color has changed) Other

  • Cardboard/Pick-up/Plastic cover slightly damaged, lot/pack still together
  • Film not well positioned (logo not centred. Shift < 2 cm)
  • Pack printing is damaged due to storage conditions (color has changed)
  • Other

• 2.1 No - Defect description

  Select Secondary Pack is wet and/or damaged Product separated/missing Secondary Pack is dirty and/or dusty Pack cardboard not glued properly with leakage or big misalignment Printed info (mandatory info as product name/ shelf-life/weight/ingredients list and allergen list) are is not readable Promotional sticker and/or are wrong/illegible/missing or extra data Carton appearance : Gap between flaps allowing entrance of dust/dirty Film not well positioned (logo not centred. Shift > 2 cm) Torn film / Slack pack/ Bottles can move in the pack, the film is loose Film badly welded (functionality impacted) More than 4 holes or more than one >1 cm or holes positioning on legal text (ex barcode) Absence of handle, Handle broken Other

  • Secondary Pack is wet and/or damaged
  • Product separated/missing
  • Secondary Pack is dirty and/or dusty
  • Pack cardboard not glued properly with leakage or big misalignment
  • Printed info (mandatory info as product name/ shelf-life/weight/ingredients list and allergen list) are is not readable
  • Promotional sticker and/or are wrong/illegible/missing or extra data
  • Carton appearance : Gap between flaps allowing entrance of dust/dirty
  • Film not well positioned (logo not centred. Shift > 2 cm)
  • Torn film / Slack pack/ Bottles can move in the pack, the film is loose
  • Film badly welded (functionality impacted)
  • More than 4 holes or more than one >1 cm or holes positioning on legal text (ex barcode)
  • Absence of handle, Handle broken
  • Other

• 2.2 Packs are appealing and protect the product

  Yes

  Alert

  No

  N/A

• 2.2 Alert - Defect description

  Select Small scratches Other

  • Small scratches
  • Other

• 2.2 No - Defect description

  Select Leak of product Pack bloated / swollen Damages (dented cups / bottles / packs ; visible scratches for bottles/jugs ) slightly and/or heavily Neck damaged Bottle : Surface of deformation > 500 mm2 OR Crushed, collapsed bottle Jug : surface Deformed > 2cm2 Other

  • Leak of product
  • Pack bloated / swollen
  • Damages (dented cups / bottles / packs ; visible scratches for bottles/jugs ) slightly and/or heavily
  • Neck damaged
  • Bottle : Surface of deformation > 500 mm2 OR Crushed, collapsed bottle
  • Jug : surface Deformed > 2cm2
  • Other

• 2.3 Packs are appealing and information is easily readable

  Yes

  Alert

  No

  N/A

• 2.3 Alert - Defect description

  Select Printed information is difficult to read but readable Pack forming issue Pack printing is damaged due to storage conditions (color has changed Other

  • Printed information is difficult to read but readable
  • Pack forming issue
  • Pack printing is damaged due to storage conditions (color has changed
  • Other

• 2.3 No - Defect description

  Select Packs are dusty or dirty Printed information is not readable Lid UBD is not consistent with pack UBD Bottles/ Jug : Spots inclusions: One colorful point >5mm or many points >2mm Bottles : Banana effect Bottles/ Jug : handle is missing or broken Other

  • Packs are dusty or dirty
  • Printed information is not readable
  • Lid UBD is not consistent with pack UBD
  • Bottles/ Jug : Spots inclusions: One colorful point >5mm or many points >2mm
  • Bottles : Banana effect
  • Bottles/ Jug : handle is missing or broken
  • Other

• 2.4 Products are complete

  Yes

  No

  N/A

• 2.4 No - Defect description

  Select Topper / promotional object / straw is absent or damaged, or content in the topper is missing Other

  • Topper / promotional object / straw is absent or damaged, or content in the topper is missing
  • Other

• 2.5 Banderole / stickers / sleeves / Label are appealing

  Yes

  Alert

  No

  N/A

• 2.5 Alert - Defect description

  Select Vertical misalignment from top (KISS include) Presence of bubbles/wrinkles Banderole/sleeve poorly glued : turtle neck or flag effect Banderole label and embossing is misaligned more than 6 mm Sleeve plastic hair Sticker wrongly positioned Shifted label at recovery: Format under 0,75 L < 3mm ; Format under 2 L <4mm ; Format above 2 L < 6mm Label Cut (< 3 mm) Other

  • Vertical misalignment from top (KISS include)
  • Presence of bubbles/wrinkles
  • Banderole/sleeve poorly glued : turtle neck or flag effect
  • Banderole label and embossing is misaligned more than 6 mm
  • Sleeve plastic hair
  • Sticker wrongly positioned
  • Shifted label at recovery: Format under 0,75 L < 3mm ; Format under 2 L <4mm ; Format above 2 L < 6mm
  • Label Cut (< 3 mm)
  • Other

• 2.5 No - Defect description

  Select Vertical misalignment >6 mm (KISS include) Sticker wrongly positioned/absent Presence of chimney or cauliflower effect Banderole not well cut (important data as ingredient list is cut) Banderole/sleeve poorly glued : turtle neck or flag effect >6 mm Sleeve plastic hair >2 mm No/inside out/loose of sleeve or banderole Label not centralized/misaligned/loose label Shifted label at recovery: Format under 0,75 L > 3mm ; Format under 2 L > 4mm ; Format above 2 L > 6mm Label Cut (> 3 mm), damaged or torn label, absent or wrong label Other

  • Vertical misalignment >6 mm (KISS include)
  • Sticker wrongly positioned/absent
  • Presence of chimney or cauliflower effect
  • Banderole not well cut (important data as ingredient list is cut)
  • Banderole/sleeve poorly glued : turtle neck or flag effect >6 mm
  • Sleeve plastic hair >2 mm
  • No/inside out/loose of sleeve or banderole
  • Label not centralized/misaligned/loose label
  • Shifted label at recovery: Format under 0,75 L > 3mm ; Format under 2 L > 4mm ; Format above 2 L > 6mm
  • Label Cut (> 3 mm), damaged or torn label, absent or wrong label
  • Other

• 2.6 Lid/cap/Top is functional and attractive

  Yes

  Alert

  No

  N/A

• 2.6 Alert - Defect description

  Select Lid is not centred but without leak Cap is not perfectly screwed but without leak Top/bottom slightly open (<1 cm opening) Toptainer not aligned straight. Some movement between toptainer and container body but no visual gap can be made. Signs of damage on the tamper evidence sleeve or partially covering. The join of the body blank must be aligned and <1mm horizontal gap between the two edges. Base : Minor dent <10mm deep. Curling not correct, diameter >7mm (flat appearance). Other

  • Lid is not centred but without leak
  • Cap is not perfectly screwed but without leak
  • Top/bottom slightly open (<1 cm opening)
  • Toptainer not aligned straight. Some movement between toptainer and container body but no visual gap can be made.
  • Signs of damage on the tamper evidence sleeve or partially covering.
  • The join of the body blank must be aligned and <1mm horizontal gap between the two edges.
  • Base : Minor dent <10mm deep. Curling not correct, diameter >7mm (flat appearance).
  • Other

• 2.6 No - Defect description

  Select Lids up: For products not completely covered by pick-up/cap: more than 1 lid corner on a sku Lid / cap badly positioned/folded Lid / cap/top damaged or absent Leak at Lid/cap/top level Absence of sealing ring for bottles/pouch Top/bottom not properly glued. Visible glue Toptainer missing or loose and gap can be made or seen. Parts of container body sticking inside or outside toptainer groove. Wrong toptainer for brand / stage. Printing defect on the cap(foil lid) Lid / cap/top is dirty/dusty/wet Tamper Evidence band is absent Tamper Evidence band is broken The join of the body blank is more than 1mm apart. Base : Major dent >10mm deep or hole in pack Base inverted. The shiny silver side of the base is on the outside. Heat shrink cap seal (Band) broken or burnt Loose or missing taper evidence sleeve. Other

  • Lids up: For products not completely covered by pick-up/cap: more than 1 lid corner on a sku
  • Lid / cap badly positioned/folded
  • Lid / cap/top damaged or absent
  • Leak at Lid/cap/top level
  • Absence of sealing ring for bottles/pouch
  • Top/bottom not properly glued. Visible glue
  • Toptainer missing or loose and gap can be made or seen.
  • Parts of container body sticking inside or outside toptainer groove.
  • Wrong toptainer for brand / stage.
  • Printing defect on the cap(foil lid)
  • Lid / cap/top is dirty/dusty/wet
  • Tamper Evidence band is absent
  • Tamper Evidence band is broken
  • The join of the body blank is more than 1mm apart.
  • Base : Major dent >10mm deep or hole in pack
  • Base inverted. The shiny silver side of the base is on the outside.
  • Heat shrink cap seal (Band) broken or burnt
  • Loose or missing taper evidence sleeve.
  • Other

SMOT - Products are Superior During Consumption

• Sampling Guidelines: each unit/sku and if 1 unit is no conform all sku is no conform

• 2.7 Breaking is easy and safe; Opening is easy and convenient

  Yes

  Alert

  No

  N/A

• 2.7 Alert - Defect description

  Select Cups breaking in 2 times Presence of plastic hair Cup breaking out of breaking zone, without leak Straw perforation in 2 or 3 times Lid corner difficult to grab Sealing ring breaks up but comes out with the screw cap when opening but you can use it to close again the bottle ; functionality is OK) Banderole is not easily removable Cup deformation (for paper cup) More than one spoon/scoop of correct brand and stage included. Scoop has 1 x 0.5mm black spot / handle is bent / slight discoloration. Does not affect powder measurement. More than one correct leaflet. Incomplete opening instruction / black dot. Other

  • Cups breaking in 2 times
  • Presence of plastic hair
  • Cup breaking out of breaking zone, without leak
  • Straw perforation in 2 or 3 times
  • Lid corner difficult to grab
  • Sealing ring breaks up but comes out with the screw cap when opening but you can use it to close again the bottle ; functionality is OK)
  • Banderole is not easily removable
  • Cup deformation (for paper cup)
  • More than one spoon/scoop of correct brand and stage included.
  • Scoop has 1 x 0.5mm black spot / handle is bent / slight discoloration. Does not affect powder measurement.
  • More than one correct leaflet.
  • Incomplete opening instruction / black dot.
  • Other

• 2.7 No - Defect description

  Select Cups breaking in more than 2 times / impossible Breaking with leak of product Presence of cutting edges, hooks, plastic needles Peeling in more than one piece Corners / tab difficult to grab, not accessible Sealing ring comes out with the screw cap when opening (loose the functionality ) Cap leaks after closing Impossible to use the spoon/promotional object/topper Perforation with the straw impossible Carton delamination (for paper cup) Product projection on clothes (for paper cup) Strip is difficult to remove Lid/foil/tamper evidence is absent Lid/foil/tamper evidence is damaged Lid/Foil/tamper evidence is difficult to open Wrong spoon/scoop for brand / stage or no scoop. Vacuum is off Bag is NOT filled with gas TE Band/cap/top/doypack is difficult to open Different Batch code on secondary and primary container Different BBD on secondary and primary container Packaging significantly damaged(big scratches,dents,cracks) Packaging damaged with impact on product Toptainer lid does not easily click. Lid/foil : No artwork (opening instructions) or black dot. Scoop incorrectly positioned resulting in damage to body. Scoop is broken / bent so that it cannot measure the powder or sharp edge could cause injury. Incorrect leaflet for brand / leafelt missing. Cap closing not possible : sealing ring problem Other

  • Cups breaking in more than 2 times / impossible
  • Breaking with leak of product
  • Presence of cutting edges, hooks, plastic needles
  • Peeling in more than one piece
  • Corners / tab difficult to grab, not accessible
  • Sealing ring comes out with the screw cap when opening (loose the functionality )
  • Cap leaks after closing
  • Impossible to use the spoon/promotional object/topper
  • Perforation with the straw impossible
  • Carton delamination (for paper cup)
  • Product projection on clothes (for paper cup)
  • Strip is difficult to remove
  • Lid/foil/tamper evidence is absent
  • Lid/foil/tamper evidence is damaged
  • Lid/Foil/tamper evidence is difficult to open
  • Wrong spoon/scoop for brand / stage or no scoop.
  • Vacuum is off
  • Bag is NOT filled with gas
  • TE Band/cap/top/doypack is difficult to open
  • Different Batch code on secondary and primary container
  • Different BBD on secondary and primary container
  • Packaging significantly damaged(big scratches,dents,cracks)
  • Packaging damaged with impact on product
  • Toptainer lid does not easily click.
  • Lid/foil : No artwork (opening instructions) or black dot.
  • Scoop incorrectly positioned resulting in damage to body.
  • Scoop is broken / bent so that it cannot measure the powder or sharp edge could cause injury.
  • Incorrect leaflet for brand / leafelt missing.
  • Cap closing not possible : sealing ring problem
  • Other

• 2.8 Product has appealing and regular appareance

  Yes

  Alert

  No

  N/A

• 2.8 Alert - Defect description

  Low quantity of fruit pieces

  Other

• 2.8 No - Defect description

  Select Product structure is damaged (ex : set products) Product touching the lid/edge of cup Cup/pack/bottle is empty or not normally filled Presence of whey (must adapt quantity vs product : more than 1 tsp (1 tsp = 3ml) for 125g product.) For bilayers (vertical or horizontal) : layers are mixed, presence of fruit on top of the product, white mass on the bottom of the cup Turbid product Presence of mould or any other microbiological contamination Colour is not in conformity with the product flavour or the specification Product has unpleasant/abnormal smell Presence of Foreign Object (can be also sediment, particles) Other

  • Product structure is damaged (ex : set products)
  • Product touching the lid/edge of cup
  • Cup/pack/bottle is empty or not normally filled
  • Presence of whey (must adapt quantity vs product : more than 1 tsp (1 tsp = 3ml) for 125g product.)
  • For bilayers (vertical or horizontal) : layers are mixed, presence of fruit on top of the product, white mass on the bottom of the cup
  • Turbid product
  • Presence of mould or any other microbiological contamination
  • Colour is not in conformity with the product flavour or the specification
  • Product has unpleasant/abnormal smell
  • Presence of Foreign Object (can be also sediment, particles)
  • Other

• 2.9 Product has appealing and regular texture

  Yes

  No

  N/A

• 2.9 No - Defect description

  Select Texture is grainy/grummy in spoon Texture is non conform vs product type : too low or too high consistency Poor mixing Other

  • Texture is grainy/grummy in spoon
  • Texture is non conform vs product type : too low or too high consistency
  • Poor mixing
  • Other

• 2.10 Product has regular taste

  Yes

  No

  N/A

• 2.10 No - Defect description

  Select Low/too taste intensity Wrong flavour Off note Size of ingredients is No Conform /Agglomeration of ingredients Bad odour Other

  • Low/too taste intensity
  • Wrong flavour
  • Off note
  • Size of ingredients is No Conform /Agglomeration of ingredients
  • Bad odour
  • Other

• Is this sample complete?

  Yes

  No

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  Media

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