GPR 5pt Visit

• 5 pt inspection

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Current YoY %?

• Current HS Conversion %?

• Current NBA %?

• Current TEP %?

• $/QD

• AAL %

• EP %

• Waived Act/UP Fee %

• Current SPS %?

• CSP Rank?

• What is your goal(s) of this visit?

• Outside - Was it clutter free, attracting to the eye, easily visible, outdoor marketing (both ours and surrounding)?<br>

  Yes

  No

  N/A

• Inside - Clean, clutter free, marketing messages current, uniform, accessory pegs filled and priced?<br>

  Yes

  No

  N/A

• Music on, energetic, fun, inviting environment?

  Yes

  No

  N/A

• Are customers being greeted and greeted from the sales floor with energy and smiles?

  Yes

  No

  N/A

• Are they staffed for success?

  Yes

  No

  N/A

• Are all the demos present and working?

  Yes

  No

  N/A

• Is there a clear floor leader?

  Yes

  No

  N/A

Follow up

• Review all relevant metrics from preparation

• Review any action items regarding developmental plans or WLIP

GROW coach on prioritized metrics/biggest need (1-2 metrics from preparation)

• Goal ( clear and measurable, don't assign it, allow the employee to choose with you)

• Reality (uncover all excuses, don't give excuses merit)

• Options (ask questions repeatedly "what else?", don't give them the answers, work through their options)

• What's next (clear and specific behaviors to measure, time tables to achieve these behaviors)

• Are all back room boards updated? (Efficiency board, cock pit if present, outbound board) Choose one rep to have a conversation about the board of your choice

  Yes

  No

  N/A

• Do associates know the store's YOY goal?

  Yes

  No

  N/A

• Have the manager coach their team member in front of you regarding a metric from your GROW coaching conversation. Provide feedback and list brief details below.

• Choose a metric from your previous visit (GROW conversation) Has the behavior improved? Provide specifics below.

  Yes

  No

  N/A

• Has the CL Spotlight been printed and posted and can they speak to a recent change/promo?

  Yes

  No

  N/A

• Are CL opportunities being uncovered? (Know the 3 questions, asking the 3 questions during customer interactions/role plays, have Canvas app downloaded and know how to use it)

  Yes

  No

  N/A

• Do the reps have working knowledge of the CL calculator? Have them walk you through an example and create an estimate

  Yes

  No

  N/A

• Is each representative owning their business with the effective use of a Callback binder? (Referrals, quote sheets, RQ calling lists, partnerships,etc)

  Yes

  No

  N/A

• Did you see the associate pitch the Referral Program to a customer using the Referral Sheet? Did they overcome the customer's objection if one occurred?

  Yes

  No

  N/A

• Is the rep proactively pitching and dispositioning NBA and NBA plus in 100% of their interactions? Provide brief details on behavioral review with team member regarding their pitch.

  Yes

  No

  N/A

• Does the store have an outbound plan with clear intent? ( updated sales tactic worksheet broken up with times, team can speak to it and their part, outbound calling campaign, partnerships, scheduled event of minimum 1/month)

  Yes

  No

  N/A

Store Manager Recap (have the manager/leader fill out the info below with dialogue from you)

• What's working? (document items from visit, improvements from previous visit, areas you have made great strides in)

• Opportunities (document items from visit, issues you have uncovered)

• What's Next? (Commitment from coaching session, items SM and DM have committed to)