Go See tool

• Go see tool

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Add signature

  Sign

Service

• Average number of customers in queue

  1

  2

  3

  more than 3

• Time for customer to be acknowledge

  less than 20 seconds

  less than 30 seconds

  less than 50 seconds

  over 1 minute

• Does the barista make eye contact, smile and thank customers ?

  Yes

  No

  N/A

• Does the barista suggestively sell any products ?

  Yes

  No

  N/A

• Does the barista place lid on cup with napkin and wrap napkin around cup for customer?

  Yes

  No

  N/A

• Was the beverage made to standard?

  Yes

  No

  N/A

• Did the barista thank the customer ?

  Yes

  No

  N/A

• Did the barista engage in any conversation ?

  Yes

  No

  N/A

• Is the service completed in 90 secs

  Yes

  No

  N/A

• Did the barista ask " for here or take away question "?

  Yes

  No

  N/A

• Overall opinion of barista?

  excellent

  good

  needs improvement

Customer experience

• Is the bar and cafe clean and debris free?

  Yes

  No

  N/A

• Are table cleaned in an appropriate time?

  Yes

  No

  N/A

• Is the correct marketing in place ?

  Yes

  No

  N/A

• Does the barista follow up with customers on cafe ?

  Yes

  No

  N/A

• Did thr barista say goodbye to customers when leaving ?

  Yes

  No

  N/A

• Rate overall experience

  excellent

  good

  needs improvement