Average number of customers in queue
Time for customer to be acknowledge
Does the barista make eye contact, smile and thank customers ?
Does the barista suggestively sell any products ?
Does the barista place lid on cup with napkin and wrap napkin around cup for customer?
Was the beverage made to standard?
Did the barista thank the customer ?
Did the barista engage in any conversation ?
Is the service completed in 90 secs
Did the barista ask " for here or take away question "?
Overall opinion of barista?
Is the bar and cafe clean and debris free?
Are table cleaned in an appropriate time?
Is the correct marketing in place ?
Does the barista follow up with customers on cafe ?
Did thr barista say goodbye to customers when leaving ?
Rate overall experience