Gold Standards Shop Visit - SW9

• Shop :

• Conducted on

  Date

• Prepared by

• Location
  Address

• Customers in shop FOBT/SSBT/OTC

1.0 - Customer Journey

• 1.1 - Colleague on duty aware of daily offers, including BPG/BOG, Sign Up Offer, Welcome Offer, Machine Offers etc...

  Red

  Amber

  Green

• 1.2 - Colleague seen engaging with customers and promoting offers and relevant promotions<br>

  Red

  Amber

  Green

• 1.3 - Colleague on Duty is aware of current Game of the Week, and can demo the game effectively.<br>

  Red

  Amber

  Green

• 1.4 - Evidence of hot/cold drinks being offered to customers. <br>

  Red

  Amber

  Green

• 1.5 - Gold Standards on the day Correct (Shop tidy, well presented, slips and pens well stocked, colleague in correct uniform etc...)<br>

  Red

  Amber

  Green

• 1.6 - All Marketing displayed as per Raising the Game/Whats Happening and in good condition.

  Red

  Amber

  Green

2.0 - Compliance

• 2.1 - Colleague witnessed asking customers regarding £50+ MLC, or if no customers present - logs available and up to date. <br>

  Red

  Amber

  Green

• 2.2 - Colleague is able to pass safe and secure spot check, including cash limits, explain banking and machine procedures, and are wearing Staff Guard FOB's.<br>

  Red

  Amber

  Green

• 2.3 - Colleague is seen interacting/logging physical triggers. Colleague should be able to list triggers and show an understanding of why and how to log. <br>

  Red

  Amber

  Green

3.0 - People

• 3.1 - Colleague On Duty are aware of Shop Action Plans, and can explain WHY these plans are in place, and understand HOW to deliver.<br>

  Red

  Amber

  Green

4.0 - Finance and Deliverables

• 4.1 - Colleague is able to explain how the shop is performing in the KPI table, and show an understanding of how they can influence the results. Colleague should be able to demonstrate on Pivot Stream.

  Red

  Amber

  Green

Sign Off

• On site representative

  Sign

• Auditor's signature

  Sign