CAR PARK & EXTERIOR ENTRANCE

What is your first impression as you enter this area? Are our people welcoming and engaging?

Is the presentation of the club welcoming and on brand?

Is the car park clean and available with staff parking in the appropriate area?

Are the gardens and surrounding area of the club well maintained and presented?

Is the area safe and in a good state of repair?

Are floor surfaces free from slip / trip hazards? No mats / carpets or other items lifting or frayed?

Stairs are in good condition, clean , step edging in place

Walls in good condition - no chips, marks or painting requirements?

Roof & Ceilings in good condition:
No marks, water leak marks/mould- if so work order in place to score full points

Glass on building clean:
No hand prints, marks, cobwebs etc

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

No litter present:
absence of litter, cigarette buts etc

Exterior floor & tiling swept and completely clean?

External brand and directional signage clearly visible and well presented? Is external lighting all working?

ENTERANCE AND MEMBERS LOUNGE

What is your first impression as you enter this area of the club? Are our people welcoming and engaging?

Is the Club Entrance welcoming bright and on brand?
Entrance doors, welcome mat clean, well presented and on brand?

Is the area safe and in a good state of repair?

Floors clean with no slip / trip hazards?

Lighting - internal and external lights in good working order and only used when light inadequate?

Walls doors ceilings in good repair - no marks, chips or damage with consistent paint?

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Entrance doors clean and in working order? No posters, visibly clean providing easy member access?

Branding and directional signage well presented and on brand? Logo's, posters all on brand and all up to date?

No visible litter - absence of dust, fluff and litter.

Rubbish bins clean and empty or recently emptied?

TVs working and sound at acceptable level

Fridges, sinks, microwaves and tea / coffee facilities clean and tidy.

Table and bench areas clean and wiped down?

RECEPTION

What is your first impression as you enter this area of the club? Are our people welcoming and engaging?

Layout and presentation on brand and in good order? Neat tidy and well presented?

Reception counter visibly tidy - no clutter, excessive flyers, no barrier between member and reception team?

Reception staff facing the entrance of the club?

Reception staff LOOKING GOOD? Greeting members with a big smile / eye contact / genuinely enjoying themselves?

Reception staff greeting / acknowledging all members? Greeting as early as possible? First to speak?

All staff members following uniform / grooming standards? Uniform, shoes, jewellery (not excessive), hair / clean shaven.

Reception staff wearing name badges? Right hand side?

Is the area safe and in a good state of repair?

Walls, doors ceilings in good repair? No marks, chips or damage with consistent paint?

All lights working throughout reception?

Incident forms available and staff are aware of use - check with staff / aware of use - everything must be documented

Cherwell maintenance system in place and staff are aware - all issues logged

Guest register in place and maintained

Non members, contractors, trades people - sign in and out

Is the area clean and tidy with branding and signage in line with Goodlife expectation?

Reception counter has no notes tacked on wall / no post its or hand written signs

Answering the phone on 3 rings

No personal effects visible behind counter - no bags, wallets, staff or member items/property

No foodstuff or cans behind the counter - no visible drink bottles and that they're not stored near a computer

Waiting area is neat and tidy in appearance - pamphlets in holders, area isn't dusty or dirty, tables and PCs wiped down

Acknowledging people as they leave - at least eye contact, a smile, preferably a positive statement

Is the Fitness Appointment Book (FAB) in place and up to date - with contact details, instructor and time details / either KickStart or Activate sessions.

Standard of photocopying - no faded ink, no crinkles and not crooked

Branding appropriate and well presented - Clip frames used for posters / nothing out of date / all posters in clip frames

Marketing materials and timetable holders full - ensure all timetables and marketing material are accessible by members

Staff Profile Board - visible in a public area for members - up to date with current staff - minimum requirement ALL HODs

Reception staff are using Clubware to allocate members to classes ?

100% of class attendance checked in via Clubware (no variance between Group Fitness Stat Sheets and Domo). Anonymous bookings <20%

WEIGHTS FLOOR / FUNCTIONAL TRAINING AREA

What is your first impression as you enter this area of the club? Are our people welcoming?

Layout and presentation "on brand" and in good order - area is neat and tidy, well presented and a good representation of Goodlife

PTs and staff look professional and are well groomed and professional in appearance

All PT's are in uniform with a name badge or name identity - correct uniform (polos, regulation pants, correct footwear)

Staff including Personal Trainers make eye contact, smile and acknowledge members, other staff and guests

Is the area safe and in a good state of repair?

Equipment in good condition - no equipment out of order without fault logged / correct out of order signage

Equipment upholstery is in good condition - no torn or split upholstery without fault logged / wear covers matching colour and in good condition

All equipment required to be bolted down is secure - cable cross over, cable ground base

Functional Training Zone - equipment is neat and tidy, stored neatly with easy, safe access. No unused support arms or equipment is on the floor

Windows, glass and mirrors are all clean and in good condition - no posters, no glass or mirror that needs replacing or repair without a work request submitted

Carpet/Floor surface is clean and free from trip hazards - no litter including in between and behind DB racks

All lights working - no blown lights without fault logged

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Dumbbells in place on racks - majority of DB's on racks if they're not being used by a member / staff putting away as needed

Music acceptable - sound level and appropriateness

Weights clean - ensure top of weight stacks, equipment frames, key adjustment points are clean and dust free. Run finger along equipment to check (5 pieces).

Drink Fountain working effectively and area is clean

Branding appropriate and well presented - clip frames, signage and posters are limited and if used are in line with brand standard guidelines. Nothing out of date, perspex covers on all clip frames

PT locker room - organised and tidy

Personal Training marketing material visible and adhering to Goodlife standards - must be presented throughout the club - PT profile boards with business card dispensers with business cards in them.

CARDIO AREA

What is your first impression as you enter this area of the club? Are our people welcoming and engaging?

Layout and presentation of the brand are in good order - area neat and tidy, and a good representation of Goodlife brand.

Is the area safe and in a good state of repair?

Equipment in good condition - no equipment is out of order without a work request and if out of order the correct signage is used

Wiring is tidied away and not hazardous - All wires and cords are neat and safely stored away / check treadmill cables

Carpet/Floor surface is clean and free from trip hazards and litter

Equipment spacing is safe and appropriate - distance around the equipment and at the back of the treadmills is safe / distance to side of cross trainers sufficient

Fans in safe working order - guards in place, clear of any dust and build up, no frayed cords.

Windows, glass and mirrors are clean and in good condition - no posters, no glass or mirrors that need replacing/repairing without a work request submitted

All lights working - none that are in need or replacing without a work request

Ceiling in good condition - clean, neat and no cobwebs. Any marking means recent event points are to be deducted

Temperature and ventilation is appropriate - Ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guide

Cleaning stations full - Spray bottles and paper towel dispenser in appropriate areas are full.

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

All TVs are fully functional (including equipment TV's) - good working order and clear (check minimum of 3)

Under treadmills clean - No dust or dirt underneath or at the end of the treadmill belt

Equipment is very clean - check treadmill hoods, cross trainer casing and other areas visible to members

Drink fountain working effectively and the area is clean

Branding appropriate and well presented - clip frames, signage and posters are limited and if used are in line with brand standard guidelines. Nothing out of date, perspex covers on all clip frames

GROUP FITNESS

GROUP FITNESS STUDIO 1 / STUDIO 2
What is your first impression as you enter this area of the club? Are our people welcoming and engaging?

Layout and presentation on brand and in good order - area neat and tidy

Floor cleanliness - Is the studio floor well presented? Completely free of litter, dust and tiber with floorboards in good condition

Is the area safe and in good state of repair?

Equipment storage safe and neat - is all equipment neatly stored in the appropriate racks so that it's safe and secure?

Windows, glass and mirrors are clean and in good condition - no posters on glass or mirrors / no mirrors or glass that needs replacing or repairing without work request submitted

Floor surface clean and free from trip hazards - All floor areas clean of litter including between the equipment racks

All lights working - nothing that needs replacing unless work request submitted, lights are only turned on when natural lighting is inadequate or a class is on

Temperature and ventilation is appropriate - ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guidleine

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Podium area is clean and tidy - Clear of litter and dust, all equipment is put away. Gap between podium and wall is free from litter

Stereo and member communication - stereo in working order with no out of date staff announcements, litter or dust.

Clock - Showing correct time and clean

Branding appropriate and well presented- clip frames, signage and posters are limited and if used are in line with brand standard guidelines. Noting out of date, Perspex covers on all clip frames.

Group fitness timetable board / TV - Timetable up to date and instructor profile boards current

Microphone in good condition and stored appropriately

Temperature and ventilation appropriate - ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guidleine

CYCLE STUDIO

What is your first impression as you enter this area of the club? Are people welcoming and engaging?

Layout and presentation of the brand is in good order - area neat and tidy, well presented and a good representation of the Goodlife brand

Floor cleanliness - Is the studio floor well presented? Completely free of litter, dust and tiber with floorboards in good condition

Is the area safe and in a good state of repair?

Bikes and bike accessories - Bikes are in working order with all parts (seats, pedals, straps) all working and rust free

Windows, glass and mirrors are clean and in good condition - no posters and no mirrors or glass that needs replacing or repairing without work request submitted

Floor surface clean and free from trip hazards - All floor areas clean of litter

Temperature and ventilation is appropriate - ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guidleine

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Podium area is clean and tidy - Clear of litter and dust, all equipment is put away. Gap between podium and wall is free from litter

Bikes are all very clean - No rust, dust or grime on any of the bikes, wheels or bike frames.

Stereo and member communication - stereo in working order with no out of date staff announcements, litter or dust.

Clock - Correct time and clean

Branding appropriate and well presented- clip frames, signage and posters are limited and if used are in line with brand standard guidelines. Noting out of date, Perspex covers on all clip frames.

Microphone in good condition and stored appropriately

CHANGE ROOMS - FEMALE

What is your first impression as you enter this area of the club? Are our people welcoming?

Layout and presentation of the brand are in good order - area neat, bright and tidy, and a good representation of Goodlife brand. Change rooms smell fresh and clean, no nasty odours

Locker availability - Lockers are available and there are coat hangers/hooks in all lockers. Lockers are closed if they're not in use

Toiletry dispensers well stocked - Soap, toilet paper and hand towels are all stocked in good working order. Ensure they are not about to run out and should be restocked regularly prior to being empty.

Is the area safe and in good state of repair?

Floors clear and clean - free from hazards / potential slips have appropriate signage / where mats are used they are flat, straight and even

Vanity areas in good working order - Hair dryers and straighteners are in good working order with no burnt or frayed cords. All cords are tangle free with appropriate holders and hair dryer filters are in place and clean.

Windows, glass and mirrors are clean and in good condition - no posters

All lights working and don't need replacing - all faults logged

Ceiling and walls in good condition - Ceiling tiles and walls are clean, cob-web free and neat

Temperature and ventilation is appropriate - Ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guide

Shower cubicles - Shower doors and cubicles are in good order, doors fully open, no damage to screens or materials

Shower taps and shower heads - No leaky taps or heads, in good state of repair with good water flow and appropriate temperature.

Wet vanity areas in good working order - Basin taps and basins in good order with no leaky taps or damaged/broken tap ware and/or basin fixtures

Toilet area - all toilets in good working order with no damage to cubicle or fixtures

Lockers working - Lockers are in good working order, no doors missing, lock mechanisms or padlock attachment good order and functional

TV's are working and the volume is appropriate

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Floors clean and dust/dirt free - No hair and no rubbish

All shower tiles, walls and partitions and grouting clean - no grime build up in visible corners and no mould in silicone or grout

Vanity areas and basins - Bench tops are free from standing water, basins are wiped clean, paper towel and tissues full and visible

Toilet and toilet cubicles - Toilets, urinals and toilet cubicle partitions are clean with no visible dust, dirt and hygienic for use. No strong smells with air fresheners used when needed.

Vents and ducting clean, free from dust and fluff

Bins emptied or emptied recently

Cleaning equipment - No used or un-used cleaning equipment left out in change room areas

Branding appropriate and well presented - Clip frames, signage and posters are limited and if used are in line with the Goodlife standards - Nothing out of date, Perspex cover on all clip frames

No algae or stains present on ceilings and/or walls

CHANGE ROOMS - MALES

What is your first impression as you enter this area of the club? Are our people welcoming?

Layout and presentation of the brand are in good order - area neat, bright and tidy, and a good representation of Goodlife brand. Change rooms smell fresh and clean, no nasty odours

Locker availability - Lockers are available and there are coat hangers/hooks in all lockers. Lockers are closed if they're not in use

Toiletry dispensers well stocked - Soap, toilet paper and hand towels are all stocked in good working order. Ensure they are not about to run out and should be restocked regularly prior to being empty.

Is the are safe and in good state of repair?

Floor clear and clean - free from hazards / possible slips have appropriate signage / where mats are in place, they are flat, straight and even

Vanity areas in good working order - Hair dryers and straighteners are in good working order with no burnt or frayed cords. All cords are tangle free with appropriate holders and hair dryer filters are in place and clean.

Windows, glass and mirrors are clean and in good condition - no posters

All lights working and don't need replacing - any faults logged

Ceiling and walls in good condition - Ceiling tiles and walls are clean, cob-web free and neat

Temperature and ventilation is appropriate - Ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guide

Shower cubicles - Shower doors and cubicles are in good order, doors fully open, no damage to screens or materials

Shower taps and shower heads - No leaky taps or heads, in good state of repair with good water flow and appropriate temperature.

Wet vanity areas in good working order - Basin taps and basins in good order with no leaky taps or damaged/broken tap ware and/or basin fixtures

Toilet area - all toilets in good working order with no damage to cubicle or fixtures

Lockers working - Lockers are in good working order, no doors missing, lock mechanisms or padlock attachment good order and functional

TV's are working and the volume is appropriate

Is the area clean and tidy with branding and signage in line with Goodlife expectations?

Floors clean and dust/dirt free - No hair and no rubbish

All shower tiles, walls and partitions and grouting clean - no grime build up in visible corners and no mould in silicone or grout

Vanity areas and basins - Bench tops are free from standing water, basins are wiped clean, paper towel and tissues full and visible

Toilet and toilet cubicles - Toilets, urinals, toilet cubicle and toilet brushes are clean with no visible dust, dirt and hygienic for use. No strong smells with air fresheners used when needed.

Vents and ducting clean, free from dust and fluff

Bins are empty or recently emptied

Cleaning equipment - No used or un-used cleaning equipment left out in change room areas

Branding appropriate and well presented - Clip frames, signage and posters are limited and if used are in line with the Goodlife standards - Nothing out of date, Perspex cover on all clip frames

No algae or stains present on ceilings and/or walls

RELAXATION ZONE

10. RELAXATION ZONE

Music, clock, safety/etiquette signs ( appropriate level, correct time,current and outline use of and safety precautions)

All tiles and grouting clean - no build up of grime in visible corners

Sauna clean and operational - No areas visibly dirty, temperature OK, bucket and ladle present

Monsoon shower operational and clean - no areas visibly dirty and in proper working order

Steam room clean and operational - No areas visibly dirty, temperature OK, no body fat build up present

Sauna and Steam room (door handles) - No danger of being locked in

None slip surfaces in place - mats to avoid slips and spills

Safety signage present - outlining use of each area and warnings as appropriate

CHILDCARE

Floor areas clean, tidy and free from slip and trip hazards - Check corners to ensure nothing lifting

Walls and ceilings clean and all lights working - No chips, marks, lights out etc

Booking sheets, enrolment forms, anaphylaxis and sign in forms being used and visible

Furniture and fittings are safe - free from sharp edges and corners

Food - Correct food stocked and in line with government regulations

Notice board - The following much be laminated; child care booklet, booking system in place, enrolment forms, up to date registration sheet and illness information including anaphylaxis

Staff in uniform (1 point each for the following; clean, black pants/skirt, Goodlife shirt, non excessive jewellery, hair neat and tidy)

Detergents/ chemicals stored away safely and out of children's reach

LADIES ONLY AREA

Equipment / Mirrors - No out of order equipment or mirrors needing repair without a work request and correct out of order signage used

Equipment requiring re-upholstering - as per weights floor

Dumbbells/loose equipment all in place on racks - as per weights floor

All weights and cardio equipment clean - as per weights floor

Carpet/floor clean and free from trip hazards

Mirrors clean - No marks or hand prints

All lights working - Not needing replacement without work request

No hand written and/or non-compliant signage - Must be Goodlife approved

Music acceptable - sound levels/appropriateness - not too loud or soft

Walls and ceiling in good condition - ceiling tiles clean, no cob-webs and neat. If marked, point deducted

SWIMMING POOL

12. SWIMMING POOL

Pool / Spa area has non slip surround, clean and tidy ( no slip, trip and fall hazards)

Safety signage clearly visible and in good condition. ( Current DRSABC signs, No Life Guard sign, General safety precautions, depth signs)

Water testing completed and recorded. ( high use- 4 times daily/ med use - 3 times daily / Low use 2 times daily)

Pool rescue device in place ( clearly visible /easily located)

Rubbish Bins available, clean and in good condition..

Seating /Chairs clean and in good condition.

SQUASH

13. SQUASH COURTS

Courts clear , floor good condition

Lights in working order, no blown globes ( those not working recorded into maintenance log)

Squash coordinator has RSA certificate ( if liquor licence for club) and current first aid Qualifications. ( tracked in Figtree )

Glass doors and walls in good condition ( no cracks, door shuts easily)

OCCUPATIONAL HEALTH AND SAFETY

Store rooms tidy and shelving safely accessible - everything neatly stacked and labled

All first Aid kits up to date - Ensure laminated check list sign is with the kit and check off all items when used

Defib - Easily accessible in a central location, staff know where it is and daily sign off sheet is up to date

Fire exit signs throughout and working - can easily see lit up signs

Fire hydrant cupboard clear of other items/equipment and clean - not being used for anything else

Fire escapes clear of equipment and no rubbish is stored in the way of the exit including cycle studios.

Cleaners cupboard is kept locked - For both security and safety reasons

Out of service items not stored in public areas (as they can be a trip hazard)

No unlabelled chemicals present - Clearly labelled with its use and contents

CGM weekly inspection complete - checklists completed and up to date

Monthly equipment inspections and checks completed

Induction records up to date (all new staff must complete and in staff file)

Maintenance log completed - ensure it's up to date

All electrical boards have schedules attached

GENERAL

Memo folder - in place at reception, regularly signed off by staff

Notice boards in club are up to date - Uncluttered with only relevant club info - Notices and posters only on notice boards or clip frames

Air-conditioning vents cleaned throughout - Small amount of dust is acceptable but no build up

Security Camera - on, correct date and time, video being captured for 4 weeks, club know retrieval procedure

24.7 - Open and close procedure being used, information station has all relevant information, feedback box checked regularly

24.7 pendant alarms - in place and operational

Master key tracking sheet available - list of who has what keys

Updated communication list for security reasons - must be in priority i.e: CGM, ACGM, OPS etc and all details current

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.