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Goodwill NWO Store Audit
Goodwill NWO Store Audit
Tim Kralovic

Goodwill NWO Store Audit

This audit is to ensure that all of the expectations and standards of Goodwill of Northwest Ohio retail department are upheld. Audits frequency is determined by previous audit scores. Each location shall have no less than one audit per month. If a location scores 70% or lower, weekly audits will be required until the location achieves a score of 90% or better. If a location scores 71% to 89%, bi-weekly audits will be required until the location achieves a score of 90% or better. If a location scores 90% or better only one audit will be required per month at that location. While those are the requirements, any location is subject to an audit from the Retail Leadership Team (VP, District Managers) at any given time.

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Free Goodwill NWO Store Audit Checklist

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Title Page

  • Conducted on

  • Prepared by

  • Location

  • Parking lot clean and free of debris.

  • Foyer clean and free of debris.

  • Cash wrap contains only necessary supplies

  • Sales floor vacuumed/swept

  • Textile departments is sized and stylized correctly

  • Women's textiles quality meets standards. (5 sections of 20 pieces per section will be audited)

  • Men's textiles quality meets standards. (5 sections of 20 pieces per section will be audited)

  • Youth textiles quality meets standards. (5 sections of 20 pieces per section will be audited)

  • Linen section quality meets standard (20 items will be audited)

  • Accessories quality meets standard (20 items will be audited)

  • Furniture quality meets standard (10 items will be audited)

  • Textile racks are straightened.

  • Housewares merchandise meets standards.

  • Displays are creative and colorful.

  • Price signs are positioned properly with merchandise

  • All Items on displays are priced individual (even if item is standardized priced)

  • All signage is approved by Goodwill

  • Dates codes are being used on appropriate merchandise.

  • Fire extinguishers are checked monthly.

  • Dressing rooms are clean and free of debris.

  • Overall quality of merchandise meets standards.

  • Restrooms are clean and usable

  • All corporate memos posted and up to date

  • Lights are in good working order (interior/exterior) If not is a ticket created?

  • managers office is clean and presentable

  • backroom or managers office is free of unnecessary merchandise.

  • Break room clean and usable

  • Do you feel production team is processing efficiently?

  • Aisles in processing room are clear and free of debris.

  • Customers are being greeted and acknowledged.

  • Overall, acceptable customer service.

  • Is dress code being enforced?

  • Employees are parking in proper spaces.

  • Safe is shut and locked with proper change fund on hand.

  • Goal boards updated and accurate

  • Identified potential stashes (Training opportunity)

  • Shopgoodwill items being placed in designated area to be sent out.

  • Any exterior doors closed.

  • Overall condition of location. Tasks or projects to be completed

Goodwill NWO Store Audit
Tim Kralovic

Goodwill NWO Store Audit

This audit is to ensure that all of the expectations and standards of Goodwill of Northwest Ohio retail department are upheld. Audits frequency is determined by previous audit scores. Each location shall have no less than one audit per month. If a location scores 70% or lower, weekly audits will be required until the location achieves a score of 90% or better. If a location scores 71% to 89%, bi-weekly audits will be required until the location achieves a score of 90% or better. If a location scores 90% or better only one audit will be required per month at that location. While those are the requirements, any location is subject to an audit from the Retail Leadership Team (VP, District Managers) at any given time.

Use this Template
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