Basic Information
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Date and Time
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Prepared by
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Designation
Staff Incharge
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Describe Person Incharge each departement
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Morning shift
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Afternoon shift
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Evening shift
RESPONSIBILITY
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As a Manager on Duty you are in charge from 08.00 – 23.00 on Sunday or Public Holiday. In front of the guests, you are the Management and you should be able to solve basic operational problems if the manager concerned is not at the hotel. In other words, it means that you should not leave the hotel’s property during your duty management. That is why it is preferable to be as often as possible in contact with guests. You must always try to analyze the situation with guest’s eyes. For any absence, please inform the Executive Secretary and organize your replacement at least 48 hour earlier.
During your duty you have to contact EAM or GM for any advice you need. In case of emergency, RM and GM have to be contacted directly and immediately.
At the end of the shift make MOD report and send to Executive Secretary Cc to GM, EAM and department head concern. Manager On Duty should report the duty during morning briefing.
MOD in charge should do a Morning Briefing with Leader in each department at 09.00 AM -
Your Meals :
You have your dinner in Restaurant during your MOD, Entitle breakfast and lunch to give a comment about the services.
Don’t forget to add “ MANAGER ON DUTY “ on the Officer check’s for your consumption in the outlets during your duty otherwise the drinks and meals will be charged to your personal account. -
Make sure that your name is written on the Front Office board at the Front Desk. Get info from GRO for VIP and Banquet for event. Inform the Front Office Team that you are on duty. Presence at the lobby during guest arriving. To accompany guest who is seating in the lobby lounge and ask their comments about our standard of services and follow up all unsatisfied guest comments. Welcome VIP Guest and repeater guests.
General Check
Anticipated occupancy
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In House
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Expected Arrival
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Expected Departure
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Forecast
VIP Arrival
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VIP Arrival Today
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Name of Guest and Room Assign
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Welcome Card for VIP Guest
Preparation Check
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Key Cards
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explanation
Front Office Condition
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Operator area
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Wake up call request
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TV Channel
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In House Music
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Key Inventory
Guest Complain
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Guest Complain
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Guest name, room number and complaint type
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Follow up
Main Enterances & Lobby Check
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Cleanliness of all lobby area
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Security stand by check
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Any maintenance of fixture & furniture and plantation
Condition of staff main entrance, hotel main entrance & exit, parking area
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Main Entrance
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Exit Entrance
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Parking Area
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GRO Incharge
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Business Center condition
Toilet Condition
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Lobby Toilet
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Violan Toilet
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Ballroom Toilet
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Skyline 21 Toilet
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How ambience & atmosphere Lobby area including all lamps
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Lift Condition and Cleanliness
Indoor & Outdoor Signage
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Totem
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TV Signage
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Grand Mercure Logo
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Flag Pole
Security POS
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POS 1
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POS 2
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POS 3
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Taxi Counter / Bell Boy counter Condition
Function Room Check
Function Room Event and Condition Check
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Violan 1
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Event name
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Violan 2
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Event name
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Violan 3
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Event name
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Violan 4
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Event name
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Violan 5
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Event name
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Violan 6
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Event name
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Violan 7
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Event name
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Violan 8
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Event name
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Violan 9
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Event name
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Ruby 1
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Event name
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Ruby 2
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Event name
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Skyline 21
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Event name
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Skyline 22
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Event name
Guest Room Check
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Fire Safety equipment in room and Corridor
Room Inspection
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Inspect 5 randomly selected rooms
- State time and duration
- Sufficient lightings in the garden & buildings
- Cleanliness and tidiness of rooms, bathroom
- Amenities & guest supplies
- Room Maintenance -
Room Condition
SPA Area Check
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Massage rooms condition
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SPA Reception Condition
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Staff Condition (manner, uniform)
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SPA area ambiance (calm and relax)
Restaurant & Kitchen Area Check
Restaurant Area Condition
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Crystal Sapphire Restaurant
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Chrysolite Lobby Lounge
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Blue Garnet Ristorante
Kitchen Area Condition
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All food storage's
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Cold temperatures of refrigerators
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Freezers & chillers
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Walk-in chiller
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Cleanliness & hygienic conditions of all places
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Crockery & utensils
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Drainage and garbage bins
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kitchen staff incl. chef
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Dishwashing areas & equipment’s
Engneering, Housekeeping, Canteen, & Notice Board Area Check
Engineering Area
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Genset Room Condition
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Heat Pump Condition
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Chiller Condition
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Cooling Tower
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CWP & CHWP
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Water Booster
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Capacitor Bank
Housekeeping Area
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Condition of Housekeeping and Laundry area
Canteen and Staff Area
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Is canteen food good hot & fresh?
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If there are cigarette buds around staff area?
Notice Board
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is the notice board is up to date and informative?
Loading Dock, Receiving and Parking Area Check
Loading Dock and Receiving Area
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is there are any received goods left at loading dock area after <br>18.00
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is Loading dock and receiving area are clean and tidy?
Parking Area
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B1 Parking Condition
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B2 Parking Condition
Swimming Poll and Fitness Center Area Check
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How Fitness Center area Cleanliness?
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How Swimming Pools area Cleanliness?
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Cleanliness Toilet and changing room of Fitness Center
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Make sure PH and CL are in according to the standard
Security Office and Mushola Area Check
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Are the ERT Board is updated?
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Is Security equipment is complete?
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Are All CCTV Devices is function normally?
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Security Staff has been in-charge in the CCTV room?
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Mushola GF Area is clean and tidy
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Mushola 3M Area is clean and tidy
Project Renovation Check
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Give your report for renovation projects rooms, restaurant and other area
Overall Observation Check
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Give your opinion on areas for improvement
Interact with at least 5 hotel guest
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Indicate the names, room numbers, and their comments
