Title Page
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Conducted on
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Prepared by
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Location
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Review rental reservations screen and validate all reservations have been CARPED/CONFIRMED
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Did they open with a their lot completely clean with CCP rental units (hang tags, Clorox Wipes)
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Have you witnessed the 3 WOW factors (greeted promptly, be nice, professional and courteous, thank customer for their business)
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Do they have a DASH Manager
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Have you observed the SQi follow up calls for the day
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Have you witnessed the 3 critical questions being asked with a returning customer
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Have you reviewed the branch close pend list with BRM/ABRM? Are they closing out pended tickets correctly?
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Branch employee appearance. Are all members of the staff professionally dressed and in uniform from a PT perspective
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Branch cleanliness. Is our location clean and tidy? Are the restrooms in orderly condition?